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Post Reply Is this app ever going to be fixed?
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Posted 3/16/14
I had the all access before so I could watch live action and anime, but the app was buggy as all get out. it constantly crashed my PS3, froze, went out of sync and then Crunchyroll stopped adding Japanese television. The last straw was that I was in the middle of Gundam Wing when Crunchyroll didn't renew the license and it was pulled. I cancelled my subscription and gave up on it.

I kept getting emails about free trials, and after a year I figured I could give it another shot with a free trial, but nothing has changed! The program still crashes after a few episodes, the audio de-syncs and there is still a startling lack of Japanese movies or television shows. Will Crunchyroll ever fix this broken app or am I going to have to cancel and find another way to watch what I want?

I find it ridiculous that people I know that watch shows on website that probably aren't legal for copyright reasons have no issues but the people here who pay for a service can't even get the application updated and working.
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Bjaker 
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Posted 3/25/14


Howdy!

Yes we're working on it, probably not before your trial ends, if you need any assistance you can also email us using the 'Contact Us' link at the bottom of the page.

Best,
-B
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Posted 3/25/14
App is still broken but support for ps3 is not available in my country!
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Posted 3/28/14
Its been like a year and a half since crunchyroll last update on the ps3 lol.
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Posted 4/7/14

JustinGallimore wrote:

Its been like a year and a half since crunchyroll last update on the ps3 lol.


And its bad enough they are using the same PS3 app on the PS4 with all bugs included.
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Posted 4/8/14

Bjaker wrote:



Howdy!

Yes we're working on it, probably not before your trial ends, if you need any assistance you can also email us using the 'Contact Us' link at the bottom of the page.

Best,
-B


When? When is there going to be an update. Do you have an estimate? The stickied post by you Bjaker was almost a year ago.
I'm really close to cancelling my account because I'm FUCKING TIRED of my PS3 app crashing every 3 minutes.

I have a computer hooked to my tv and your piece of shit browser client won't stay in full screen.

But you brought out a client for the piece of shit PS Vita first? Seriously, it's like you want people to cancel their accounts due to poor development choices.

Crunchy Roll should have never started on a new client without fixing the ones they had.

Time to stop taking our money and promising bullshit in return.
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Yo Mama's House
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Posted 4/8/14

KuragariNoKaze wrote:

Crunchy Roll should have never started on a new client without fixing the ones they had.

Time to stop taking our money and promising bullshit in return.


I bet that the site would start taking more of an initiative if it saw a bigger purge in the attendance.

And yeah, it is kind of odd why Vita instead of releasing a better support for the mobile app or Chromecast.
The Wise Wizard
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Posted 4/8/14

zendude wrote:

And yeah, it is kind of odd why Vita instead of releasing a better support for the mobile app or Chromecast.

1. They had already promised the Vita app back when the PS3 app was first released. (Developing it may have also been a condition of getting on the PS3; it would make sense for Sony).

2. It is doubtful the same developer that would work on an Android or iOS app would be doing any work on the Vita app.

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Posted 4/8/14

TheAncientOne wrote:


zendude wrote:

And yeah, it is kind of odd why Vita instead of releasing a better support for the mobile app or Chromecast.

1. They had already promised the Vita app back when the PS3 app was first released. (Developing it may have also been a condition of getting on the PS3; it would make sense for Sony).

2. It is doubtful the same developer that would work on an Android or iOS app would be doing any work on the Vita app.



Ok. One would think that some of the more widely used ones will be some more attention rather than VIta. I get what you are saying, but come on. I'm just trying to read some sense in the priority list in crunchy's concoction and seeing some value here in relatives to how the community is and service.

Regardless of what we, you and me, are saying, the Vita release over other things that makes more sense does say something. I have several theories, but like our conversation(s) here, it must assuredly won't make a dent in what's behind the curtain. I'll probably get told off again by the staff by my presumptions.

I wonder how much one user's complaint post actually weighs in.
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Bjaker 
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Posted 4/9/14



Sorry that you're upset. Really, I'm not just saying that.

The production pipeline is interesting, I can't go into detail, but there are certain things that we're working on that are pretty big.

I've been pushing the lead engineers pretty heavy to get some time devoted to existing platforms with issues.

We'll be revisiting apps within the next six months. This is what I have been told.

I do not know when it will happen, but something else is that we're also currently aggressively hiring more engineers. So ultimately that will mean more manpower and hopefully someone able to address the issues sooner rather than later.

Again, I'm sorry, but we are working on it.

Regards,
-Baker
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Posted 4/9/14

Bjaker wrote:

The production pipeline is interesting, I can't go into detail, but there are certain things that we're working on that are pretty big.

I've been pushing the lead engineers pretty heavy to get some time devoted to existing platforms with issues.

We'll be revisiting apps within the next six months. This is what I have been told.

I do not know when it will happen, but something else is that we're also currently aggressively hiring more engineers. So ultimately that will mean more manpower and hopefully someone able to address the issues sooner rather than later.


Thanks for the updates, but...

*sigh*

I don't think that is what anyone who is using the currently-problematic apps wants to hear.

In recent months there have been new features and new apps, and those as well as the pre-existing stuff is all in need or tweaking to various degrees. To me this speaks of a perfect time for a Feature Freeze. like what happens during the beta-to-RC sages in software development.

1) Fix the broken apps. Roku is screwed. PS3 crashes. Xbox 360 skips segments. These have been known for months. And apparently the PS4 and Vita apps are already generating complaints.

2) With apps now stable, work on polishing the current service and apps. People are complaing og lags across all platforms. This clearly needs looking at. Some of the apps need a bit of polish outside of bug-fixing. like allowing the PS3 (and PS4/Vita?) app to pick up partway through an episode. And the Manga App, well, there's a reason i called a previous post the Laundry List. And other people have listed similar missing features in these forums.

3) Once the current system is working as best it can, now you start adding new and exciting additional stuff.
Right now, you're expanding features and platforms faster than your engineers can fix problems. This is doing nobody any good. Adding engineers is clear a step in the right direction but, for Gods' sake, fix what's broken before adding new commitments.

Tiggs
- someone who has listened to the rants of people sat on mismanaged projects enough to recognise the signs
The Wise Wizard
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Posted 4/9/14 , edited 4/9/14

Bjaker wrote:

The production pipeline is interesting, I can't go into detail, but there are certain things that we're working on that are pretty big.

Slightly off topic, but I take it the planned web player update and CDN changes didn't come off by the end of the first quarter as hoped for.

With 1 being "Very soon now", and 10 being "It appears this is going to take a lot longer than I had hoped", where on that scale would you put the current status of those changes?

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Bjaker 
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Posted 4/9/14


Making some inquiries about that right now. Hoping to catch the engineer I need before he's sent to PAX.
Will update when I have more info.

I know a lot of it is very close to going live.

Best,
-B
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Posted 4/10/14

Bjaker wrote:




Sorry that you're upset. Really, I'm not just saying that.

The production pipeline is interesting, I can't go into detail, but there are certain things that we're working on that are pretty big.

I've been pushing the lead engineers pretty heavy to get some time devoted to existing platforms with issues.

We'll be revisiting apps within the next six months. This is what I have been told.

I do not know when it will happen, but something else is that we're also currently aggressively hiring more engineers. So ultimately that will mean more manpower and hopefully someone able to address the issues sooner rather than later.

Again, I'm sorry, but we are working on it.

Regards,
-Baker


Thanks for the update on the possibility of updating the apps. They have really been needing it and I was beginning to think we would never see them.

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Posted 4/11/14

Bjaker wrote:




Sorry that you're upset. Really, I'm not just saying that.

The production pipeline is interesting, I can't go into detail, but there are certain things that we're working on that are pretty big.

I've been pushing the lead engineers pretty heavy to get some time devoted to existing platforms with issues.

We'll be revisiting apps within the next six months. This is what I have been told.

I do not know when it will happen, but something else is that we're also currently aggressively hiring more engineers. So ultimately that will mean more manpower and hopefully someone able to address the issues sooner rather than later.

Again, I'm sorry, but we are working on it.

Regards,
-Baker


That's the same thing you've been saying since last June. But at least have the common sense to update people and not leave an ancient sticky. It's obvious there's a memory leak in the PS3 app that's causing a crash. That should be the first priority.

There's no excuse for bringing out a PS Vita client before fixing a broken PS3 client and I can't see a Vita client ever being used more than the PS3 client. I have to power off and power on my PS3 at least 3 or 4 times a day. And that doesn't include the crashes to the PS3 home screen. Then there's the failure to roll over to the next show in the queue or just sitting there after an episode.

If your dev team is that incompetent, it's time to find capable developers. I sure as hell wouldn't code a piece of shit like that and let it out on the market to piss off my employees and make the entire company look incompetent.


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