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Post Reply Is this app ever going to be fixed?
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Bjaker 
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34 / M / San Francisco
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Posted 4/11/14


Cool!
I'll pass your feedback along!
Also, just keep in mind that it made it past Sony's testing too!

-B
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34 / M
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Posted 4/11/14
Yeah but I don't pay Sony for service. Passing the buck doesn't increase my faith in this company.
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Posted 5/1/14
I guess I'm lucky that I mostly use Crunchyroll on my Xbox360
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23 / M
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Posted 5/1/14
The Xbox app still has the skipping problem. It does work better than the PS3 app though. I think I set a record the other night and was able to watch 4 episodes before the app crashed.
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24 / M / Cali
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Posted 5/2/14 , edited 5/2/14
At this point we all know our roles. There are bugs and various well known problems with the PS3 app. It obviously needs an update and as time goes on this becomes clearer and clearer. So we'll keep complaining, because it's what we feel we must do, and you'll keep telling us you're working on it, because it's what you feel you must do.

Eventually expanding to more platforms won't be the priority, that's why I'm sure aggressive expansion followed by going back and fixing the old stuff was the strategy all along. It's just taking longer than it should to make that full-circle.
sroby 
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Posted 5/17/14 , edited 5/17/14
The PS3 app has been updated only ONCE during its entire lifetime, and that was MORE THAN A YEAR AGO.

How are we even supposed to believe your claims that it's still being worked on?? For all we know this is just a lie to convince us to not cancel our subscriptions yet.

As a paying customer, I DEMAND that you at least offer us a timeframe of when you're expecting to release an update to your PS3 app.
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24 / M / Arizona
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Posted 5/21/14

sroby wrote:

The PS3 app has been updated only ONCE during its entire lifetime, and that was MORE THAN A YEAR AGO.

How are we even supposed to believe your claims that it's still being worked on?? For all we know this is just a lie to convince us to not cancel our subscriptions yet.

As a paying customer, I DEMAND that you at least offer us a timeframe of when you're expecting to release an update to your PS3 app.


they just released an update last night, its 1.04 now
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F / R'lyeh
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Posted 5/21/14
There's a difference between submitting a sternly-worded complaint and freaking out. It does exactly nothing constructive to call a customer support line and begin screaming at people, so why should the internet equivalent of doing so bear any more fruit?

It's not as if valid criticisms haven't been leveled against CR here. It's fair to criticize the company for not hiring the amount of staff it needed to complete its projects (which probably sucks a great deal on their engineers' end), it's fair to criticize the company for having its priorities skewed (supporting existing platforms more thoroughly would seem to me to be the first thing to do to avoid losing customers), and it's even fair to criticize the duration of the problem. We pay good money for this service, and that entitles us to demand a certain standard of quality for that service. It also entitles us to being kept as much in the loop as is reasonably possible while still retaining the integrity of CR's operations. But for Heaven's sake, have some tact and finesse as you complain. In order to elicit positive reciprocation, you must first offer something positive to be reciprocated.

Now, to see about that update.
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Posted 5/21/14
I'd just like to point out one thing:

CR has more than likely been constantly stuck between a rock and a hard place as more systems come out and people are wanting CR to get to that platform quickly. I've seen things like "When is it coming to Wii-U, Xbox One, or etc.?" i'm sure this was the same when the vita came out and other platforms. Yes, them not having enough engineers can be a problem but if they have the same business plan as what i read on one review (sorry can't find the link to it right now) Most of the subscription money and Ad money goes to the owners of the Anime/Jdrama/Manga you watch/read. so there is also that to factor in on their part.

while in my opinion i'd like to see them polish off the apps before they introduce more on other platforms, as long as i can see at least one full episode before it crashes, freezes, etc. I consider it good enough for my money, even if is only $7 a month, and the development process.

[PC/PS3/Vita/iOS User]
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