Post Reply Why is my account no longer showing up as an anime membership?
5020 cr points
Send Message: Send PM GB Post
27 / M
Offline
Posted 3/17/14
Ok, so my brother and I share this account and he's the one who pays for it. My brother recently decided to cancel the membership (and I'll be getting my own next month). However, he did this AFTER paying for March, so the membership should still be active until the end of the month. I logged in today and I can't watch any member-only content, even though it's already been paid?
One Punch Mod
85923 cr points
Send Message: Send PM GB Post
F / Boston-ish
Offline
Posted 3/17/14

mattymcc wrote:

Ok, so my brother and I share this account and he's the one who pays for it. My brother recently decided to cancel the membership (and I'll be getting my own next month). However, he did this AFTER paying for March, so the membership should still be active until the end of the month. I logged in today and I can't watch any member-only content, even though it's already been paid?


Unfortunately, and this makes the Customer Support people sad also, if there is less than 30 days left on a membership, canceling it cancels immediately (there is, I believe, a message saying this will happen, but I get the impression most folks don't notice that).

However, the Customer Support people are also very nice. If you/your brother contact them directly at Contact Us they may be able to reinstate the membership for the rest of the month, in such a way that it won't renew.
Polysyllabic Support Lead
51494 cr points
Send Message: Send PM GB Post
34 / M / CR HQ
Offline
Posted 3/17/14
Made the right adjustments. mattymcc, check your PM inbox, and feel free to let us know if you have any other questions or concerns.
5020 cr points
Send Message: Send PM GB Post
27 / M
Offline
Posted 3/17/14
Thank you very much!
You must be logged in to post.