Post Reply Daimidaler in Canada
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39 / M
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Posted 4/5/14
Hello,

In the "New Spring Titles" post, it mentions that Daimidaler is available in Canada. However, when I access the show's page, it says that it is unavailable in my region (I am in Canada). Is there an error in the announcement or an error in whatever code is allowing access to the series?

Thanks.
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Posted 4/5/14

three-m wrote:

In the "New Spring Titles" post, it mentions that Daimidaler is available in Canada. However, when I access the show's page, it says that it is unavailable in my region (I am in Canada). Is there an error in the announcement or an error in whatever code is allowing access to the series?


Go to the /contact form, scroll to "Your system details," and check your Detected country. It may say "US" and that's the problem; if so, log out, clear your cache/cookies and log back in and see if you're now detected as being located in Canada. If that doesn't work, send a message to customer support using that form.
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Posted 4/5/14

eyeofpain wrote:

Go to the /contact form, scroll to "Your system details," and check your Detected country. It may say "US" and that's the problem; if so, log out, clear your cache/cookies and log back in and see if you're now detected as being located in Canada. If that doesn't work, send a message to customer support using that form.


Thanks for the response. Looking at the contact form, it does detect I am in Canada so that rules out the first scenario. I'll send a message to support through the form.

Thanks again,

M.
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Posted 4/5/14
Is your default language set to French here: /acct/?action=video ?

CR doesn't have English subtitle licensing for this show, since Funimation has that.
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Posted 4/5/14

asharka wrote:

Is your default language set to French here: /acct/?action=video ?

CR doesn't have English subtitle licensing for this show, since Funimation has that.


No, my settings are set to English. I was not aware that the show was only available in French (and the original announcement was not explicit in stating that the show was only available in French). Support has confirmed this and the announcement has been updated. Too bad for me, but good to know...

Thanks everyone for your help.

M.
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