Post Reply Trouble with Crunchyroll Videos
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22 / M
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Posted 4/7/14
I have been noticing that a lot of videos lately are skipping during playback. For example, I'm watching a video and all of a sudden it skips about 10 seconds ahead and if you rewind it it keeps doing it. This once happened about 4 different times in a single video to me. Some videos even quit altogether. It has become a real pain.

I mainly watch on the Crunchyroll App on the Xbox 360.

Was wondering if anyone else has been having this problem too? Any thoughts on how to remedy the problem? Thanks.
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20 / M / Spokane, WA
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Posted 4/7/14

MasterZero8 wrote:

I have been noticing that a lot of videos lately are skipping during playback. For example, I'm watching a video and all of a sudden it skips about 10 seconds ahead and if you rewind it it keeps doing it. This once happened about 4 different times in a single video to me. Some videos even quit altogether. It has become a real pain.

I mainly watch on the Crunchyroll App on the Xbox 360.

Was wondering if anyone else has been having this problem too? Any thoughts on how to remedy the problem? Thanks.


I get this occasionally on the web. Though I know that for the PC side, it's a problem that CR needs fixing unless it quits/skips on a certain resolution at a specific time frame all the time, then it's just an encoding problem. I don't know about the app. Their app is so outdated to begin w/ anyway, so you'll most likely have to wait until they pump out some updates.
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19 / M / Finland
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Posted 4/7/14
So... It says Captain Earth is available for Scandinavia and I live in Finland but I cannot watch?
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16 / M / Hawaii, Oahu, Wai...
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Posted 4/7/14
It also happens on my tablet, I use an iPad 2 too watch anime.
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28 / M / Dallas, TX
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Posted 4/8/14

MasterZero8 wrote:

I have been noticing that a lot of videos lately are skipping during playback. For example, I'm watching a video and all of a sudden it skips about 10 seconds ahead and if you rewind it it keeps doing it. This once happened about 4 different times in a single video to me. Some videos even quit altogether. It has become a real pain.

I mainly watch on the Crunchyroll App on the Xbox 360.

Was wondering if anyone else has been having this problem too? Any thoughts on how to remedy the problem? Thanks.


There are several threads in the Xbox 360 subforum: /forumcategory-571927/xbox-360

Bjaker's last post in the largest thread on the issue can be found here: /forumtopic-807807/stream-consistently-skips-10-20-seconds?fpid=45093249

To re-iterate, re-encoding the episode is not a solution, but appears to fix the symptom in most cases. You can report problem episodes (I usually just list the time code and episode web address) to Baker using either the /contact form or by emailing support@crunchyroll.com directly.
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