Post Reply Unable to Cancel Recurring Payments?
12041 cr points
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19 / M / Australia
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Posted 4/9/14
I go to the https://www.crunchyroll.com/acct page, then I click "Cancel Membership" soon after it comes up with http://puu.sh/81Yh1.png this button, so obviously I clikc "OK" and yet, it brings my back to the exact same page unchanged.
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30 / M / Dallas, TX
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Posted 4/9/14

SimulatedDeath wrote:

I go to the https://www.crunchyroll.com/acct page, then I click "Cancel Membership" soon after it comes up with http://puu.sh/81Yh1.png this button, so obviously I clikc "OK" and yet, it brings my back to the exact same page unchanged.


For billing related questions, you should always /contact customer support directly.
Ghab1 
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Posted 4/9/14
Try enabling you cookies on the browser or just for crunchyroll if possible. I know this has happened to me as well. If that still doesn't work using a different browser to cancel it might. Perhaps even a mobile device. hope that helps.
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