Post Reply How to stop Recurring payments?
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26 / M / California, USA
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Posted 4/9/14 , edited 4/9/14
HI,
I started a free trial, but recurring payments is set as yes and I don't want to do that. There is no button to disable it ether, there's "cancel free trial" but from what I know it actually cancels it, not stop recurring payments. How do I set it to no?
18602 cr points
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Posted 4/9/14 , edited 4/9/14
https://www.crunchyroll.com/acct/?action=status

I don't think there's a way for us to cancel recurring payments ourselves, but if you want to flat out cancel the membership, this page does it.

I think you can have CR Customer Service cancel your recurring payments while keeping whatever amount of membership you have, but I'm not totally sure.
The Wise Wizard
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Posted 4/9/14

Lowlights wrote:

I think you can have CR Customer Service cancel your recurring payments while keeping whatever amount of membership you have, but I'm not totally sure.

You can, but as chrisall76 is on a free trial, I wouldn't expect them to do it, since that defeats the "trial" purpose of the free trial (i.e., if you've already decided you don't want to continue your subscription, you've already made your decision).

If you are already paying for a subscription, however, you can indeed contact them and have them removal the automatic renewal.
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