Post Reply Can't cancel Membership ?
8022 cr points
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25 / M
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Posted 4/13/14
I signed up for the two week free trial but when i look under "Premium Membership status" in my setting it says my status is "Anime Membership - 1 Month Recurring (C$ 6.95 monthly)" it seems like everything is set up to start billing me the moment my free trial ends how ever i do not wish to be a Premium Member so i clicked "Change Plan" but all that does is take me to a page to upgrade my member ship even higher it wont let me chancel, so i tried the "Cancel Free Trial" Option and all that did was bring up a pop up that says "Are you sure you want to cancel your Anime Membership effective immediately?" i clicked "OK" and it does nothing just returns me to my setting page. I do not want to be billed for a Membership i have Decided i don't want, how can i stop it from billing me after my 2 week free trial ends before it ends and cancel this Membership ?
58666 cr points
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30 / M / Dallas, TX
Online
Posted 4/13/14

Lucashewitt wrote:

I signed up for the two week free trial but when i look under "Premium Membership status" in my setting it says my status is "Anime Membership - 1 Month Recurring (C$ 6.95 monthly)" it seems like everything is set up to start billing me the moment my free trial ends how ever i do not wish to be a Premium Member so i clicked "Change Plan" but all that does is take me to a page to upgrade my member ship even higher it wont let me chancel, so i tried the "Cancel Free Trial" Option and all that did was bring up a pop up that says "Are you sure you want to cancel your Anime Membership effective immediately?" i clicked "OK" and it does nothing just returns me to my setting page. I do not want to be billed for a Membership i have Decided i don't want, how can i stop it from billing me after my 2 week free trial ends before it ends and cancel this Membership ?


If your membership isn't canceled in the next few hours, you should /contact customer support for immediate assistance.
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