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Post Reply Constant Freezing as of late
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30 / M / California
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Posted 9/28/14 , edited 9/28/14
@Uniquelytarot had problems for over 2 weeks straight with no break. couldn't get anything to stream more then 10seconds with out buffering. about 2 weeks now I spoofed my macid to force a different IP. Since i have done that, I have yet to receive problems with streaming.

While this isn't the same thing you did and some people wont be able to do this, it is worth checking out. I attempted to contact some people to experiment whether or not the same thing would happen to them but no one was desperate enough to get their hands dirty.

Note: Do not attempt messing with your router or modem without prior knowledge of how your model works.

--------
This part doesn't have anything to do with fixing your streaming problem, Its just been bugging the crap out of me.

Was wondering if some one with streaming problems would try it before the above method and then post results. Before trying anything.
Its too late for me to try this since my streaming problems ended, for now.

-while logged in try streaming SD, write down results. (was it playable, stuttering, etc. nothing detailed needed)
-Log out of CR, clear all browser files, history, cookies, etc.
-Go back to CR but do NOT log in, instead try to stream an episode using SD again. write down results.
-post results or private message me them.

was streaming SD better or the same while logged out? Just curious.
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Posted 9/28/14 , edited 9/28/14

uniquelytarot wrote:

Did you use a vpn to see if your able to stream without any freezing yet? I was able to bypass the whole ISP side problem by using Hot Spot VPN. Let me know if you've already tried that.

Also as a side note, comcast did not see any problem between the bandwidth but I use a program called NetSpeedMonitor 2.5.4.0 and when streaming a video from crunchyroll you see the data stutter down to around 5kbps or lower then go back to its 1200kbps+ but almost garunteed video freezing. I also found out that cnn.com videos have an issue just like this as well, when I get freezing on crunchyroll the same happens on cnn.com videos. Try the netspeedmonitor program to see if you are able to witness the actual throttling. If you use a vpn with it you'll see that the data flow never stutters from its normal 1.5mbp/s+ to lower then 500k (atypical streaming behaviour), but without the vpn it throttles to literally 5kbps.

Personally I could give a shit a bout cnn.com but knowing that more then one site helped isolate the issue for me.

Still able to stream pretty normal at this point so I'm fairly happy still!


The thing is, there should not be an issue to begin with. I should be able to log in to the website and start streaming like any other individual out there. And if every other streaming website works just fine, that's saying something I would think. My stubbornness of staying w/ CR only exists because they have such a great library. If their library was anything like Daisuki's, I'd leave in a heartbeat. I don't even know what a hot spot vpn is nor do I have any intentions of downloading software just to watch a damn video (with exception to Adobe). I appreciate your willingness to help a stranger out, but I think if several tens if not hundreds of people experience this, I'm pretty sure it's more complicated than you think.

By the way, I am also streaming flawlessly at the moment. Been able to all day w/ the occasional freeze here and there, but nothing too serious like constant stuttering and what not that I usually experience....on this website only mind you.
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Posted 9/28/14
Alright well I'm the type of person thats a dog with a bone, not everyone is willing to put in the same effort I understand Good luck, and hopefully something gets fixed.

@System1024 using a software VPN has no change on physical hardware nor can it cause any damage that can't be easily undone by simply uninstalling the program.

Just doing some work to isolate the problem so that you can 'prove' to both sides that I was not the fault is what my goal was, and I was able to do just that.
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Posted 9/28/14

uniquelytarot wrote:

Alright well I'm the type of person thats a dog with a bone, not everyone is willing to put in the same effort I understand Good luck, and hopefully something gets fixed.


Trust me, I've done everything I can possibly think of (w/ exception to your suggestion) when this first started happening to me back in 2013. I'm exhausted and I'm done trying to fix a problem that can only be permanently fixed by CR.

Thanks, but luck has nothing to do w/ it, lol. We'll all just have to wait until CR actually does something.
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30 / M / California
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Posted 9/29/14
@Uniquelytarot I wasn't putting that note about VPN, it was about messing with your routers settings in case some one tried to follow what i did (they would need to google how and take all responsibility) . VPN is pretty harmless.
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Posted 9/29/14 , edited 9/29/14
@System1024 Ahh ok, misread my bad.

@Lemontitties What ISP do you have? And yea luck isn't going to help but its about all I can offer as a gesture :P


________________________________________________________________________________________________________________

Techy drivel: To explain more of my situation I have ended up basically fixing it entirely. When I upgraded my internet they sort of 'strong-armed' me into switching to the 2 in 1 Router/Gateway that Xfinity (Comcast) provides. I have a history of working for ISP's and 2 in 1's have never once in the history of mankind ever been a good thing for modem/router/gateways, but I've been out of the field for a while, so I figured I'd give it a try. When I switched over to that (removing my personal Motorola SB6121 and Netgear WNR2000v3) the problems showed up and thats when comcast tier 1 support told me the channel was the problem. Now getting a cable company to admit there is even a 'channel' associated with a line connection is pretty damn hard, but after talking alot and explaining the process like I normally would to a 90 year old we found a point of communication. For those of you tech-savy the channels I am referring to are the cable Bonding channels (most models make a connection to 3 of them) which are found under your modem signal information. Most modems will allow you to change this yourself, but make sure you know what your doing before hand because you can cause problems just as easily as it can fix them. Be careful if you try this method and make sure you right down the channel ID that was 'working' more or less stable so you have a point to go back to if your attempts do not fix the problem.

I went through this process for at least 2 days with comcast support trying to get that piece of shit 2 in 1 to work, and in the end I just stopped using it, and the problem fixed itself right up. Upon further reviewing data loss (crunchyroll stream freezing) I happened upon some information about how comcast DSCP values are different from the rest of the world and I used Wireshark to track that down and followed the steps to get that changed to default (value 0) so that my traffic wasnt getting prioritized incorrectly. The reason I mention this is because I found that the data coming in from streaming Crunchyroll had DSCP values of 8 when they needed to be 0 for smooth streaming performance. I won't go into detail on how to do this but you can research on your own if your interested to find and isolate it :)

If any of you having these issues are using a 2 in 1 modem from any ISP you might want to just throw it in the trash after buying a replacement using a good quality modem / router. Hope some of it helped you isolate or understand the problem.




TL;DR: Anyways to simplify the rest, I ended up removing the Modem/Gateway 2 in 1 crap, and rehooked up my Motorola SB6121 back with my netgear router, called comcast had them change my HF MAC (the Modems MAC) to connect to the internet and its all back to no freezing. Do not use 2 in 1 modem/gateways for anything ever!

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Posted 9/29/14 , edited 9/29/14

uniquelytarot wrote:



@Lemontitties What ISP do you have? And yea luck isn't going to help but its about all I can offer as a gesture :P


If any of you having these issues are using a 2 in 1 modem from any ISP you might want to just throw it in the trash after buying a replacement using a good quality modem / router. Hope some of it helped you isolate or understand the problem.




TL;DR: Anyways to simplify the rest, I ended up removing the Modem/Gateway 2 in 1 crap, and rehooked up my Motorola SB6121 back with my netgear router, called comcast had them change my HF MAC (the Modems MAC) to connect to the internet and its all back to no freezing. Do not use 2 in 1 modem/gateways for anything ever!



I'm using Comcast.

See, I have a hard time believing it's a simple matter of a 2 in 1 modem if everything else works just fine. Why would anyone in the whole wide world need to replace their modem for one god forsaken website...? That just doesn't make any sense...

At least that's how it is for me. I know you said you were having troubles w/ Crunchy AND cnn, but for me, sites like YouTube, Hulu, Funimation, Netflix, etc. work just fine for me. So it's a little strange that only one website out of an entire list that doesn't work right is because of my modem ^.^ (yes, I am using a 2 in 1)
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Posted 9/30/14

Lemontitties wrote:


uniquelytarot wrote:



@Lemontitties What ISP do you have? And yea luck isn't going to help but its about all I can offer as a gesture :P


If any of you having these issues are using a 2 in 1 modem from any ISP you might want to just throw it in the trash after buying a replacement using a good quality modem / router. Hope some of it helped you isolate or understand the problem.




TL;DR: Anyways to simplify the rest, I ended up removing the Modem/Gateway 2 in 1 crap, and rehooked up my Motorola SB6121 back with my netgear router, called comcast had them change my HF MAC (the Modems MAC) to connect to the internet and its all back to no freezing. Do not use 2 in 1 modem/gateways for anything ever!



I'm using Comcast.

See, I have a hard time believing it's a simple matter of a 2 in 1 modem if everything else works just fine. Why would anyone in the whole wide world need to replace their modem for one god forsaken website...? That just doesn't make any sense...

At least that's how it is for me. I know you said you were having troubles w/ Crunchy AND cnn, but for me, sites like YouTube, Hulu, Funimation, Netflix, etc. work just fine for me. So it's a little strange that only one website out of an entire list that doesn't work right is because of my modem ^.^ (yes, I am using a 2 in 1)


At one point there was an issue with Comcast's DSCP values. However, it only affected certain devices under certain conditions. Some devices, mostly Broadcom chipsets, the WMM driver did not handle the packets sent with this DSCP value well. Enabling QoS settings on the device may also have caused the issue to show itself. As far as I know, most major manufacturers have fixed the issue in recent firmware over the past few months. A DSCP value of 8 should not interfere with traffic unless there is some sort of congestion on your network or you have a b0rked driver.

Comcast users experiencing issues may want to look into this. DD-WRT/Tomato/OpenWRT/Linux users may want to add the following to IPTables.

iptables -t mangle -A PREROUTING -i vlan2 -j DSCP —set-dscp 0


Again, this is going to be a very isolated number of people experiencing this issue. From my testing, most peoples issues are a combination of Crunchyroll's horrible player and congested servers.
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30 / M / California
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Posted 9/30/14
@Uniquelytarot I believe the simplest method would be to force an IP change on the user end to get similar results before having to go through customer support which are always quick to label the problem on your side.

If all else fails just demands you get new channels bonded.


Of course the simplest of all methods for every one is if the CR player lightened its DRM considerably and updated its player.
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Posted 10/1/14
The only issues I am having at all lately are because the ads freeze / crash the flash player. Which means I can't watch anything at all.
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Posted 10/1/14 , edited 10/1/14

Koitenshin wrote:

The only issues I am having at all lately are because the ads freeze / crash the flash player. Which means I can't watch anything at all.


What browser and flash player are you using?
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Posted 10/1/14 , edited 10/1/14
firefox and latest flash.

EDIT: And now it's working again instead of crashing during ads. Must be a specific ad that crashes the flash player.

And now it's back to crashing after loading the next episode.
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30 / M / California
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Posted 10/1/14

Koitenshin wrote:

firefox and latest flash.

EDIT: And now it's working again instead of crashing during ads. Must be a specific ad that crashes the flash player.

And now it's back to crashing after loading the next episode.


Try chrome. For testing purposes. Always good to try multiple browsers if thats happening. Chrome is a good test platform since flash is built into it.
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Posted 10/1/14
For myself, I only get the video freezing at midpoint or at 3/4 of the video. It happens only like every other video or every third video. For the most part, switching from 720 to 1080 (or vice versa) or just switching browsers. I main Chrome but Firefox is my backup. If neither ends up working I'm forced to spam refresh until I just give up and wait like 1 hour before watching again. Kinda ruins the experience. :v I can watch the FUNimation and every other video in existence fine, except on here, so my internet is fine. I have Bell Fibe anyways so that shouldn't ever be an issue. lel
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Posted 10/1/14
Downloaded and installed Chrome, Flash crashed on it too. Crunchyroll must have some pretty crappy ads lately to crash flash on all browsers.
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