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Post Reply Unreasonable Shipping Costs Prevent Sales
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Posted 5/23/14 , edited 10/2/16
I look at the Crunchyroll deals every day and see if there's something I might want to buy.

More often than not, the shipping costs prevent me from making a purchase.

I'm not going to buy a $6.99 Poyopoyo Mini if the shipping is $5.

The premium member discount really doesn't make up for the horrible shipping costs.

I would have bought 5 or more of recent blind box figure deals, but the shipping was something like $20.

Please don't pad your prices with shipping costs and don't try to tell me that's what shipping costs.

If you want to make sales, don't insult your customers with shady practices.
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Posted 5/23/14 , edited 5/23/14
I actually agree with you. I hate Crunchyroll shipping prices. The shipping prices for a lot of stuff turn me off of buying things too. I know there was a free shipping coupon... But I don't spend $75 to achieve it... I would have bought so many things if it was cheaper. The premium member discount doesn't really help...
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Posted 5/24/14
Actually, shipping CAN be that expensive these days. It depends on what service is being used. I sell a lot of things on-line lately and the shipping prices that I PAY always irritate me on the shipper's end so it isn't any different for anyone else shipping stuff. Yes, businesses get somewhat of a discount but shipping a larger package is more cost effective hence why the free shipping is only offered for $75 or more. Those $7 blind boxed figures don't weigh a lot but if you want to receive it in one piece and not all crushed it needs to be in a good sturdy box with packing material which adds to the weight. Those items also cost money as does the shipping, hence your $5 shipping cost. It isn't as far off as you think it is. Shipping alone could be $3 to $4 without even considering materials and the wages of the person that packs the order, those boxes sadly can't pack themselves. Yes, it sucks, but I would charge any less if I were them. You can't make money if you don't cover your expenses, and after covering them you need to make a profit. If you want to save money you have to spend more as a customer, it's just the way it is unless the company is big like Amazon. Then they can offer free shipping on anything they want because they make that much money.
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Posted 5/24/14 , edited 5/24/14
Crunchyroll actually seems to be a reseller and probably doesn't do a great deal of shipping in-house. Shipping costs probably vary quite a bit from vendor to vendor- hence the prices being all over the place since they're shipping from all sorts of locations with a variety of shipping methods. USPS, UPS, FedEx, etc. can have some wildly different prices depending on where you live. And there may be vendors who don't get pickup service for some of them or may only stick with a single service for the majority of the things they ship out.

Also a lot of the things Crunchyroll ships are international which is a whole other ball game when it comes to pricing.

I spent some time playing with their shipping calculator and honestly even if Crunchyroll set those prices themselves, they're pretty reasonable. Online stores almost always cushion their shipping prices a little bit on the high side which I'm sure the Crunchyroll store is guilty of, but it's definitely not by much.
Posted 5/24/14

Balzack wrote:

Crunchyroll actually seems to be a reseller and probably doesn't do a great deal of shipping in-house.
Shipping costs probably vary quite a bit from vendor to vendor- hence the prices being all over the place since they're shipping from all sorts of locations with a variety of shipping methods. USPS, UPS, FedEx, etc. can have some wildly different prices depending on where you live. And there may be vendors who don't get pickup service for some of them or may only stick with a single service for the majority of the things they ship out.

Also a lot of the things Crunchyroll ships are international which is a whole other ball game when it comes to pricing.

I spent some time playing with their shipping calculator and honestly even if Crunchyroll set those prices themselves, they're pretty reasonable. Online stores almost always cushion their shipping prices a little bit on the high side which I'm sure the Crunchyroll store is guilty of, but it's definitely not by much.


would explain why they don't do ONE shipping price for multiple items bought at the same time. cuz that would attract a lot more international buyers.
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Posted 5/25/14
Sadly I have to agree with you. So many times have i decided not to order something due to the shipping price.
The Wise Wizard
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Posted 5/25/14

GayAsianBoy wrote:
would explain why they don't do ONE shipping price for multiple items bought at the same time. cuz that would attract a lot more international buyers.

Does CR normally bring all items into one location and have them shipped from there, or normally have them shipped by whatever distributor or vendor is providing the goods? If the latter, that would complicate the possibility of combined shipping, and for some orders, eliminate the possibility of it entirely.

Posted 5/25/14

TheAncientOne wrote:


GayAsianBoy wrote:
would explain why they don't do ONE shipping price for multiple items bought at the same time. cuz that would attract a lot more international buyers.

Does CR normally bring all items into one location and have them shipped from there, or normally have them shipped by whatever distributor or vendor is providing the goods? If the latter, that would complicate the possibility of combined shipping, and for some orders, eliminate the possibility of it entirely.



I think it's the latter.
I've been wondering for a while why they don't combine shipping cost. The most likely explanation is that there are several external vendors...
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Posted 5/25/14 , edited 5/25/14

TheAncientOne wrote:


GayAsianBoy wrote:
would explain why they don't do ONE shipping price for multiple items bought at the same time. cuz that would attract a lot more international buyers.

Does CR normally bring all items into one location and have them shipped from there, or normally have them shipped by whatever distributor or vendor is providing the goods? If the latter, that would complicate the possibility of combined shipping, and for some orders, eliminate the possibility of it entirely.



Crunchyroll may do that for some items, but for the most part paying to have things shipped to a central warehouse to ship out again would hurt their margins too much to be feasible.

Of course that's just conjecture on my part. But I used to run the shipping department for a company that had a bunch of resellers with online storefronts.
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Posted 5/27/14 , edited 5/27/14

GayAsianBoy wrote:



I think it's the latter.
I've been wondering for a while why they don't combine shipping cost. The most likely explanation is that there are several external vendors...


yeah, there were several figures I wanted to buy. One of them would be shipped separately from the others (the one I wanted most), and I didn't want to pay double the shipping costs, so i had to settle for just that one.
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Posted 5/27/14 , edited 5/27/14
It's because Crunchyroll Store isn't that big.
Amazon actually has contract with UPS. That's why Amazon Prime gets free 2-day shipping. And so does other big businesses.
Product Design
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Posted 5/28/14

TheAncientOne wrote:

Does CR normally bring all items into one location and have them shipped from there, or normally have them shipped by whatever distributor or vendor is providing the goods? If the latter, that would complicate the possibility of combined shipping, and for some orders, eliminate the possibility of it entirely.



The answer to your question is the latter—Crunchyroll is a vendor, but there are also external vendors on the CR store. On each product page the vendor is listed under the product title, and links to a page showing all products from that vendor. A good example would be this product sold by Kotobukiya:
http://www.crunchyroll.com/store/p/102435/FateExtra-Saber-Ani-Statue

And this product is sold by Crunchyroll:
http://www.crunchyroll.com/store/p/75214/The-Melancholy-of-Haruhi-Suzumiya-Vol-15

So as you mentioned, combining the shipping for these two items isn't possible since they're being shipped from two different vendors and places. Shipping can be combined per vendor though, so buying one Saber Ani Statue will be $8 shipping (as I see it calculated for my location today), but when buying two Saber Ani Statues the shipping is only two dollars more ($10). Pre-orders also complicate shipping, since there simply has to be multiple shipments at different dates (until we can bend space and time ), leading to two shipping costs when buying one in-stock item and one pre-order item.

Hope this helps!
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Posted 6/19/14 , edited 10/16/15
The ultimate point here is that if shipping prevents me from making an order 9 times out of 10.

And saying "Shipping does cost that much" doesn't fly.

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Posted 6/19/14

FkYouBish wrote:

It's because Crunchyroll Store isn't that big.
Amazon actually has contract with UPS. That's why Amazon Prime gets free 2-day shipping. And so does other big businesses.


If I can ship a 5 lb textbook for under $5 with USPS, then crunchyroll can figure out a way to ship a figure that's less than a pound for less than $12. And it certainly can figure out how to combine shipping with multiple items from the same vendor.

And with CR's history of bad coding on its applications and poor support structure, I'm far more inclined to believe incompetence is in play than an inability to ship for less.
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Posted 6/19/14 , edited 6/19/14

KuragariNoKaze wrote:

If I can ship a 5 lb textbook for under $5 with USPS, then crunchyroll can figure out a way to ship a figure that's less than a pound for less than $12. And it certainly can figure out how to combine shipping with multiple items from the same vendor.

And with CR's history of bad coding on its applications and poor support structure, I'm far more inclined to believe incompetence is in play than an inability to ship for less.


Maybe you were shipping that textbook to somewhere not that far?
And maybe you are far from where CR warehouse is (California)
I live in Texas and I paid $7 something for a nendoroid (shipped yesterday. YES!!!)

But gonna admit, CR has really good prices for new release figures.
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