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Post Reply Unreasonable Shipping Costs Prevent Sales
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Posted 8/10/16 , edited 10/27/16
Well I wanted to order the "Crunchyroll exclusive ReZero Wallscroll" but...
nadkm 
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Posted 8/26/16
Shipping from the CR store is a bit brütal. its kinda like when buying something on Ebay and the seller want 20$ for shipping when the item cost 5$. I wish CR would get better shipping rates for the rest of the world. There's so much I want to buy
Der Zoodirektor
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Posted 8/26/16

nadkm wrote:

Shipping from the CR store is a bit brütal. its kinda like when buying something on Ebay and the seller want 20$ for shipping when the item cost 5$. I wish CR would get better shipping rates for the rest of the world. There's so much I want to buy :D


We are already using the cheapest insured option. We believe that is in the best interest of both our customers and us.
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Posted 9/7/16

shinryou wrote:


susau wrote:

I have to agree...sadly. I ordered the G.E.M. garurumon figure and paid ~ 22 € for shipping to Germany. Now I wanted to order a figure of the same line and have to pay ~ 53 € shipping Plus custom duty I would pay at least 130€ for a 60€ Figure At this rate I can get it in Germany and pay less....


Welcher Artikel?


https://www.crunchyroll.com/store/p/184929/Mimi-Tachikawa-Lillymon-GEM-Series-Figure-Digimon-Adventure
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Posted 9/8/16
I will agree that the shipping is usually the deciding factor for many a purchases on my end. I almost bought a deck of cards from CR's store, but the shipping was more than double, if I remember correctly. Additionally, when I've already decided to convince myself to buy a 200$ figure, I certainly don't want to spend another 70$ on shipping. It's ridiculous, and there must be cheaper alternatives for a better customer experience. I've never felt so gouged online shopping, and I do a lot of it.

(I live in Canada, by the way, so the 75$ shipping deal for US residents is a constant slap in the face, teasing me evermore. ^^;)
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Posted 9/12/16
Is it possible to offer a cheaper uninsured option as well? I would rather risk it not arriving than spend £22 shipping a poster!
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Posted 10/9/16 , edited 10/27/16
£18 pounds for a figure, Hell yeah!
£18 pounds shipping for an £18 figure???

What the hell?
Der Zoodirektor
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Posted 10/9/16

angelus073 wrote:

£18 pounds for a figure, Hell yeah!
£18 pounds shipping for an £18 figure???

What the hell?


Shipping costs are not related to the value of the item. It's the size of the required parcel and its weight.
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Posted 10/27/16
The shipping prices on this site are a racket. There was a bunch of new Gunpla stuff coming in, at $6.99 an item. It was a sale item. I wanted to buy $30ish dollars worth, and was happy until I saw the shipping bumped the sale up to $85.00+. Yeah, no thanks.The decent subbing (which wasn't always the case in CR's early days have evolved enough that I don't mind the sub fees, but as a store there are tons of other places to go. I've always found GundamStoreAndMore to be an awesome place with reasonable prices, lower shipping costs and fast US based service. I ordered from them a few years ago, and had no problem whatsoever from them. I've bought from them about 4 times in the past and had no problems with them. I believe they only update their website, since they don't use their FB anymore. Feel free to give them a visit, their selection is yuge:

http://www.gundamstoreandmore.com/
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Posted 11/2/16 , edited 11/2/16

shinryou wrote:
We are already using the cheapest insured option. We believe that is in the best interest of both our customers and us.


Technically, you're saying that it's the "best" you have found, but to be honest it's clearly not the best there is.
I haven't payed EVER 50$ as for the shipping fee of two boxed 5" figurines and won't do it EVER.


shinryou wrote:
Shipping costs are not related to the value of the item. It's the size of the required parcel and its weight.


There's clearly an heavy exaggeration from your size and weighted system. If you don't believe me, I have done, last year, request for shipping of 300 pages printed books for both storage AND delivery for any address in North America. The estimated cost for the volume and expedition (so not only the shipping cost, but also the storage of it in a controlled temperature for 1 year), the cost was around 8.5$ CND per book. Each book were the approx. 5"x7"x3" and weighted quite a lot. Even if you add the transition from Japan or whatever, the cost wasn't ever above 14$ CND.

But, to put it into more simple terms, the actual manufacturer you're selling your items from is a manufacturer in China, not Japan, for most of the products shown. 90% of the product made by Bandai are, today, produced in China. The remaining 10% is those product that has a price tag that makes them real pieces of arts that stays behind a glass. (Figures that worth over 400$ and are in really limited numbers)

The average price in delivery from China for a 5" figures is around 12$ CND and it's fully covered with an insurance.
The average price in delivery from Japan for a 5" figures is around 18$ CND and it's fully covered with an insurance.

Even an individual who sell his stuff on ebay with no deal capacity with shipping companies because they don't sell in volume... the average price for the shipping of a boxed figures from Japan is, at most, 22$ CND.

Now you're telling me that you're using the cheapest insured option when that option is costing even more than what my "customers" would have to pay if I were to sell 1 or 2 items per year (so no volume)?

Sorry, but I must say that you haven't succeeded in securing a satisfied shipping service.

=EDIT=

Actually, I did some research and... you're actually doing quite a shady business there.
From what I have learned around, Bandai offers a free shipping service with insurance to all its distributor for any purchase that is over 49$. So, but putting that "Shipping fee" as high as you're doing, you're able to not only cover that 49$ in purchase for free shipping, but also gain more "stock" at no cost. Well thought!
Der Zoodirektor
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Posted 11/2/16 , edited 11/2/16

donoghu wrote:


shinryou wrote:
We are already using the cheapest insured option. We believe that is in the best interest of both our customers and us.


Technically, you're saying that it's the "best" you have found, but to be honest it's clearly not the best there is.
I haven't payed EVER 50$ as for the shipping fee of two boxed 5" figurines and won't do it EVER.


shinryou wrote:
Shipping costs are not related to the value of the item. It's the size of the required parcel and its weight.


There's clearly an heavy exaggeration from your size and weighted system. If you don't believe me, I have done, last year, request for shipping of 300 pages printed books for both storage AND delivery for any address in North America. The estimated cost for the volume and expedition (so not only the shipping cost, but also the storage of it in a controlled temperature for 1 year), the cost was around 8.5$ CND per book. Each book were the approx. 5"x7"x3" and weighted quite a lot. Even if you add the transition from Japan or whatever, the cost wasn't ever above 14$ CND.

But, to put it into more simple terms, the actual manufacturer you're selling your items from is a manufacturer in China, not Japan, for most of the products shown. 90% of the product made by Bandai are, today, produced in China. The remaining 10% is those product that has a price tag that makes them real pieces of arts that stays behind a glass. (Figures that worth over 400$ and are in really limited numbers)

The average price in delivery from China for a 5" figures is around 12$ CND and it's fully covered with an insurance.
The average price in delivery from Japan for a 5" figures is around 18$ CND and it's fully covered with an insurance.

Even an individual who sell his stuff on ebay with no deal capacity with shipping companies because they don't sell in volume... the average price for the shipping of a boxed figures from Japan is, at most, 22$ CND.

Now you're telling me that you're using the cheapest insured option when that option is costing even more than what my "customers" would have to pay if I were to sell 1 or 2 items per year (so no volume)?

Sorry, but I must say that you haven't succeeded in securing a satisfied shipping service.

=EDIT=

Actually, I did some research and... you're actually doing quite a shady business there.
From what I have learned around, Bandai offers a free shipping service with insurance to all its distributor for any purchase that is over 49$. So, but putting that "Shipping fee" as high as you're doing, you're able to not only cover that 49$ in purchase for free shipping, but also gain more "stock" at no cost. Well thought! ;)


I don't know why you are comparing wholesale shipping prices from Japan/China to retail shipping prices from US to overseas.
We're not shipping to our customers from Asia, we are shipping from Los Angeles, California. You can easily check online how much USPS (or any other mail/express service) charges for trackable, insured, airmailed parcels.

Books are not a good comparison, as many carriers offer a discounted shipping rate for print products - even for express services.
5"x7"x3" is also much smaller than most parcels that need to be used for figures, as they require protective padding - unlike books.
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