Post Reply Unknown devices in devices tab.
8341 cr points
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19 / M / 堺市
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Posted 5/25/14 , edited 5/25/14
So I accidentally clicked on the devices tab in my settings,
but then I saw 3 Playstation 3 devices in the list. I don't even have one,
and I don't share my account. They ware last used and activated 2 weeks ago:
05/08/2014 - 2 Playstations
05/11/2014 - 1 Playstation

So does anyone else have this, can this be a bug or has somebody stolen my password and uses my account with 3 different devices?
JDTAY 
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Posted 5/25/14 , edited 5/25/14
I checked the devices tab, and it had two Android devices even though I only have one. The other one was last used the day it was activated, which was long before I even became a Premium Member. I think it was just a bug that registered the same device twice, but I went ahead and deactivated it.

Your thing sounds worse though, if you don't even have a PS3.
The Wise Wizard
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Posted 5/25/14

36gianni36 wrote:

So does anyone else have this, can this be a bug or has somebody stolen my password and uses my account with 3 different devices?

I checked mine, no problem there.

The safe thing to do would be:

1. Check that CR has your proper e-mail address. (If someone accessed your account, they could have changed it).

2. Change your password.

3. Deactivate those extra devices.

If any of your friends or other acquaintances suddenly seem upset, you'll have a clue as to the culprit(s).

That said, if anyone were using those devices on your account, I would expect that would be reflected in your viewing history.

8341 cr points
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Posted 5/25/14

TheAncientOne wrote:


36gianni36 wrote:

So does anyone else have this, can this be a bug or has somebody stolen my password and uses my account with 3 different devices?

I checked mine, no problem there.

The safe thing to do would be:

1. Check that CR has your proper e-mail address. (If someone accessed your account, they could have changed it).

2. Change your password.

3. Deactivate those extra devices.

If any of your friends or other acquaintances suddenly seem upset, you'll have a clue as to the culprit(s).

That said, if anyone were using those devices on your account, I would expect that would be reflected in your viewing history.



Nothing different happened in my viewing history. So I guess it's a CR bug then. I don't believe anyone I know stole my password.

Thanks
Kiki's Customer Support Service
Kiki 
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Posted 5/25/14

36gianni36 wrote:

Nothing different happened in my viewing history. So I guess it's a CR bug then. I don't believe anyone I know stole my password.

Thanks


Are you logging in with a VPN or a Proxy?

If not, I can confirm there is someone using your account. Please deactivate all your devices in the device page, change your email address, and then change your password. Make sure you do it in that order. This will force log out anyone using your account.


JDTAY wrote:

I checked the devices tab, and it had two Android devices even though I only have one. The other one was last used the day it was activated, which was long before I even became a Premium Member. I think it was just a bug that registered the same device twice, but I went ahead and deactivated it.

Your thing sounds worse though, if you don't even have a PS3.


You're fine. I don't see anything abnormal with your account.
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