Post Reply Buffering problems (Wall of text)
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Posted 5/26/14
THE FOLLOWING TEXT IS THE ONE THAT I AM SENDING NOW TO THE SUPPORT TEAM. IT IS ONLY TO GIVE YOU AN IDEA OF THE SITUATION AND I WILL NOT POST UNDER ANY CIRCUMSTANCES NAMES, EMAILS, OR REPLIES FROM THE SUPPORT TEAM OR MYSELF RATHER THAN THIS.

So yeah, if you have any kind of record data about claims, you will really recognize me. So, well I thought that it was because I had a 6 Mbps connection (still crunchyroll only used 1.5 Mbps out for no apparent reason). Now Optic fiber has arrived at my city and I upgraded to a 30 Mbps connection and crunchyroll uses ONLY 2 Mbps. Trust me this time I know the error or whatever its slowing the connection down must be on YOUR side because I did everything support asked me to and nothing changed.But when I first bought my subscription here I was able to watch at 1080p with my 6 Mbps but then after 3 months it started working like a living hell.
I am really sorry if this sounds rude but I would HATE to go, because I wont pay $6,95 USD that's (70 ARS in my currency) for a service that its NOT working properly. I even tested my connection at non official anime sources and I can watch it at 1080p with no problems at all. Whats going on? I am choosing to pay because I want to help the anime industry and YOU as a whole company that brings anime worldwide to let us enjoy it LEGALLY. But if you really don't solve this issue then I will just suspend my account. Trust me I endured this slow buffering problem (almost 6 months, no kidding) and gave you time to solve it and waited for the videos to buffer for too long and now I upgraded my connection to 30 Mbps only to see that it works the same way while other sites works 5x times faster?
I will detail my system specs like always and leave the tracert, pingtest, etc etc. . . But I warn you, changing my DNS worked once and only for two days. No matter how many times I change it I get the same results. I even tried changing them before writing this to be 100% sure.
So that's it. I will leave all the information you need below hoping to get a solution or I am backing out from crunchy roll. Do not take me wrong, I love this site, and I love the community I read the forum, I know that your goal its to stream high quality legal anime and I appreciate all what you are doing for us, but if you are going to request money for it and you do not do it properly don't expect my collaboration.
"In general, we think there is a fundamental misconception about piracy. Piracy is almost always a service problem and not a pricing problem."[...] Gabe Newell.

I will be doing two tests, a national and international for every test except tracert. Tracert will be done with the server pointed at the Video Help Guide (http://www.crunchyroll.com/help/?topic=video)

------------------------------------------------------------
Speedtest:
Argentina (national): http://www.speedtest.net/my-result/3525179778
USA (international): http://www.speedtest.net/my-result/3525184130
------------------------------------------------------------
Pingtest
Argentina (national): http://www.pingtest.net/result/98487783.png
USA (international): http://www.pingtest.net/result/98487842.png
------------------------------------------------------------
Nslookup:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Charlie>nslookup cp150757.edgefcs.net
Server: UnKnown
Address: 192.168.100.1

Non-authoritative answer:
Name: a156.vi5g5.akafms.net
Address: 64.208.159.55
Aliases: cp150757.edgefcs.net
a156.v1507570.c150757.b3.vi5.akamaistream.net


C:\Users\Charlie>
------------------------------------------------------------
Ping:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Charlie>ping cp150757.edgefcs.net

Pinging a156.vi5g5.akafms.net [64.208.159.55] with 32 bytes of data:
Reply from 64.208.159.55: bytes=32 time=202ms TTL=114
Reply from 64.208.159.55: bytes=32 time=202ms TTL=114
Reply from 64.208.159.55: bytes=32 time=201ms TTL=114
Reply from 64.208.159.55: bytes=32 time=204ms TTL=114

Ping statistics for 64.208.159.55:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 201ms, Maximum = 204ms, Average = 202ms

C:\Users\Charlie>
------------------------------------------------------------
Tracert:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Charlie>tracert cp150757.edgefcs.net

Tracing route to a156.vi5g5.akafms.net [64.208.159.68]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.100.1
2 2 ms 1 ms 1 ms 186.182.204.1
3 29 ms 28 ms 28 ms 190.220.179.225
4 31 ms 31 ms 31 ms 190.220.179.226
5 32 ms 31 ms 31 ms 10.2.11.217
6 32 ms 31 ms 31 ms 10.2.11.217
7 32 ms 30 ms 31 ms IPBRR03-TG0-0-5-0-492-INT.mrse.com.ar [200.63.15
1.5]
8 30 ms 29 ms 30 ms 76B-G10-V460.mrse.com.ar [200.51.216.245]
9 78 ms 472 ms 560 ms IMPSAT.mrse.com.ar [200.51.216.246]
10 200 ms 202 ms 202 ms 64.208.159.68

Trace complete.

C:\Users\Charlie>
------------------------------------------------------------
Thank you for your support and sorry for the wall of text and my english.

END OF TEXT

Please guys, im posting this at the forum to get all the help that I can. I really dont want to back out from crunchyroll, I really like it. Is there anyone that had this problem and solved it? Does anyone know anything that I can do? I dont even know if its okay to post this ticket that I am sending to support but please help me, I just want some help.
14013 cr points
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21 / M
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Posted 5/28/14
The support team said that they are working on the issue and need some time to fix it. Thank you for all.
If a moderator reads this, please feel free to close this topic.
10008 cr points
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Posted 5/28/14
So....everyone is having this stupid buffering problem? Cause I literally have to wait a good 10 minutes for a video to start and buffering makes a 22 minute episode turn into 40 minutes. Just wanna see what the hell is going on, like if the problem is my house or its the website itself
The Wise Wizard
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56 / M / U.S.A. (mid-south)
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Posted 5/29/14

CollectorZero wrote:

So....everyone is having this stupid buffering problem? Cause I literally have to wait a good 10 minutes for a video to start and buffering makes a 22 minute episode turn into 40 minutes. Just wanna see what the hell is going on, like if the problem is my house or its the website itself

No buffering problem here, but unless you are in the mid-south, it is unlikely you are streaming from the same CDN server I am.

If you can, try it at a friend's house, especially if they are using a different ISP. If it streams fine there, you'll know the problem isn't with CR's CDN server.
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