Post Reply Cancelling Premium Membership
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Posted 5/27/14
So I got my 30 day free trial, but at the end, I forgot to cancel my credit card and now have an extra month of premium membership. While I personally don't mind this, I want to cancel for the next month. I was wondering however that if I were to cancel it now, will I still get the rest of the month I payed for? Thanks in advance
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Posted 5/27/14

CoreyTheGamer wrote:

So I got my 30 day free trial, but at the end, I forgot to cancel my credit card and now have an extra month of premium membership. While I personally don't mind this, I want to cancel for the next month. I was wondering however that if I were to cancel it now, will I still get the rest of the month I payed for? Thanks in advance


Sadly, oh so sadly (and even customer support sheds tears over this), if you cancel now you will lose the rest of the month you paid for. So, you should wait until the last day of the premium membership and then cancel to avoid getting charged and to avoid losing any days that you already paid for.
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Posted 5/27/14 , edited 5/27/14

lorreen wrote:


Sadly, oh so sadly (and even customer support sheds tears over this), if you cancel now you will lose the rest of the month you paid for. So, you should wait until the last day of the premium membership and then cancel to avoid getting charged and to avoid losing any days that you already paid for.


Okay. I know I've seen in the past that other people have gotten it canceled and kept their premium status, but that must have been changed as I had assumed. Thank you very much, and I'll pay more attention to remember this time
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Posted 5/27/14 , edited 5/27/14

CoreyTheGamer wrote:


lorreen wrote:


Sadly, oh so sadly (and even customer support sheds tears over this), if you cancel now you will lose the rest of the month you paid for. So, you should wait until the last day of the premium membership and then cancel to avoid getting charged and to avoid losing any days that you already paid for.


Okay. I know I've seen in the past that other people have gotten it canceled and kept their premium status, but that must have been changed as I had assumed. Thank you very much, and I'll pay more attention to remember this time


They may have received special treatment from customer support after canceling and losing their premium status without intending that. It's been that way for very, very, very long time.

Also, if you have more than 30 days left on a membership (e.g. you bought 3 months or a year and cancel before the last month) it won't cancel immediately. It's the month to month memberships that get handled with the premium membership ending immediately.
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Posted 5/27/14

CoreyTheGamer wrote:

So I got my 30 day free trial, but at the end, I forgot to cancel my credit card and now have an extra month of premium membership. While I personally don't mind this, I want to cancel for the next month. I was wondering however that if I were to cancel it now, will I still get the rest of the month I payed for? Thanks in advance


I went ahead and disabled your renewal for you. So once it expires, it'll just cancel instead of renewing.
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Posted 5/28/14
I have the same problem, but since it was my paypal which automatically renewed it, does cancelling it there let me keep the subscription for this month? That's because that's what I've done, you see.
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Posted 5/28/14
Thank you very much
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