Post Reply Auto Renewal Charging
2005 cr points
Send Message: Send PM GB Post
25 / M
Offline
Posted 5/28/14 , edited 5/28/14
So my free trial ended today on May 28 and I got a automatic payment notification from paypal of 6.95. I didn't expect it to charge me after my free trial, I thought they would just set me back to a regular member. I cancelled it right then at the deadline, which bring me to ask if the auto payments start at the beginning of the month or at the end because I don't see the actual charge on my Chase account...
Kiki's Customer Support Service
Kiki 
100408 cr points
Send Message: Send PM GB Post
F / Nova Scotia
Offline
Posted 5/28/14 , edited 5/28/14
Hi there.

We do not provide billing help in the forums. You would need to contact us directly since we might require you to give us your personal information.


truyen515 wrote:

So my free trial ended today on May 28 and I got a automatic payment notification from paypal of 6.95. I didn't expect it to charge me after my free trial, I thought they would just set me back to a regular member. I cancelled it right then at the deadline, which bring me to ask if the auto payments start at the beginning of the month or at the end because I don't see the actual charge on my Chase account...


I had to edit out your screenshot. Your first and last name, your transaction ID, your automatic payment number, your bank's name, and even your last 4 digits of your credit card were all displayed. This is why we do not provide help for billing inquiries in the public forums. Please contact us directly via private emailing so we may assist you.
http://www.crunchyroll.com/help?topic=contact

Thanks! :]
2005 cr points
Send Message: Send PM GB Post
25 / M
Offline
Posted 5/28/14 , edited 5/28/14
Thank you, How dumb of me to not didn't realize that!
You must be logged in to post.