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20 / F / West Coast
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Posted 6/20/14 , edited 6/20/14
I currently work at Urban Outfitters. And I often get customers who are from different countries and they do speak poor English. And 99% of the time I know what they are saying because I trained myself to comprehend hard to understand accents because of my Dad's family. But an adorable little Asian lady came in, and I am assuming she was from Japan because she had an ID that had a very Japanese name. I don't even remember what it was. But anyway, I could not understand her. At all. and i felt so bad because i think i said "what did you say?" or "excuse me, i didn't catch that," probably 20 times. she was apparently asking for dress pants. she must have been so annoyed with me, but it was pure torture for me as well. i was so embarrassed.
Posted 6/20/14
I got locked in a freezer..
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24 / Lafourche
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Posted 6/20/14

Ouzoathena11 wrote:

Well I don't have a job and have never had a job, though I'm hoping to get one soon.... But my mom just told me a crazy thing about where she works.

Mom has worked at Wal-mart for 3 years now. Met her husband thanks to that. They work at different Wal-marts now, but the same shifts, 10pm-7am. Both do probably the most intense job at the store. They unload trucks and do inventory and basically all the stuff that needs to be done prior to all the merchandise making it out to the store. It's a lot of lifting, and they get to use machinery too.

Mom is sick with the runs and other stomach problems. But she can't call in. Step-dad is getting sick with a pretty bad cold. He can't call in either. Why? They'll both get coached (aka they get scolded). Why would that happen? They've called in too many times in the last 6 months. It doesn't matter that all of those times were because of being too sick to work or family emergencies. It doesn't matter that Mom is too sick for sure to work and that Step-dad is getting there. It's the same as if they called in one day and said "it's such a beautiful day, we're going to the lake." Every call in is treated the same. So they have to work while sick, and I hate seeing that for both of them. Mom is so miserable right now.

When mom explained this to me this morning (I got dragged out of bed to go shoe shopping), my first thought was that this is a horror story... Because it is. It's one thing when employees treat customers bad or vice versa but when the company treats the employees bad? Now that's terrifying.


This is pretty much how they treated me over an MCL sprain but because I have only been there a month I wasn't allowed to take off at all, this of course is all on management because they have the power of forbearance on policy and they are too ignorant to use it. The training they give to managers is inadequate at best. I don't put up with inflexible people like that as I am confident I will find another job very quickly. (and since they were VERY disrespectful while "coaching" me, I returned the respect by showing up and immediately quitting)
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F / Behind You
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Posted 6/25/14

VintageVengeance wrote:

I currently work at Urban Outfitters. And I often get customers who are from different countries and they do speak poor English. And 99% of the time I know what they are saying because I trained myself to comprehend hard to understand accents because of my Dad's family. But an adorable little Asian lady came in, and I am assuming she was from Japan because she had an ID that had a very Japanese name. I don't even remember what it was. But anyway, I could not understand her. At all. and i felt so bad because i think i said "what did you say?" or "excuse me, i didn't catch that," probably 20 times. she was apparently asking for dress pants. she must have been so annoyed with me, but it was pure torture for me as well. i was so embarrassed.


I always find those situations to be very awkward.
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18 / F
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Posted 6/25/14
Uuuuuuughghghgh!! One time my sister dragged me into bath and body works. I really don't like that store...

Well I wasn't getting out of there any time soon, so I thought I'd test one of the products. It was in an aerosol can (and who doesn't love those, really?), and I sprayed it on my arm. A worker in the store came up to me and announced loudly: "That's a hair gloss."

It was mortifying. I can never go in there again
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F / Behind You
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Posted 6/26/14
I'm trying to get over a cold. I'm practically okay except my voice is still MIA. For the most part customers seem understanding of my whispery, shot voice but I've had a few customer's be completely rude about it, refusing to take their receipt, I even had one guy mimic me. Like really??
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21 / M
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Posted 2 days ago
The only thing worse than dealing with an annoying customer. Dealing with an annoying customer when they come back
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21 / F / New World
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Posted 2 days ago , edited 2 days ago
If I had to choose, I would never choose to work in sales or customer service
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17 / M / Future Gadget Lab...
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Posted 2 days ago
I have a feeling that for all of those people who are looking for scary stories this Halloween, you should forget the cliche movies and pranks. This forum alone is scarier than anything I have ever encountered.

Happy Halloween, you poor souls.

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25 / F
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Posted one day ago


The reddit sub TalesFromRetail has the best stories ever.
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20 / M / Arizona
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Posted one day ago
Me and my cousin used to be vendors at a certain hardware store chain. We used to go to different stores on a weekly basis and take inventory on stuff. One day this customer started hitting on my cousin and wouldn't leave her alone. He kept asking for her number and being a real creep.
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25 / M / UofL; Louisville, KY
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Posted one day ago
When I worked at Walmart this guy (who looked homeless) came in to buy a few items totaling around $50. I told him his total and he gave me folded bills. So, from training course it said if customer hands you cash in a strange way that seems like they may be trying to scam you clearly place the bills on the scanner so the camera sees each action. I did this and unfolded each bill. It was around $30. He then accused me of slipping $20 into my pocket. I humor his request to flip out my pocket (as I do the lady behind the man said "I watched him he didn't do anything to your money sir."). He then goes off on her so I call the manager up front. The man tells the manager he won't leave until I show him the inside of my wallet. I do just to get him out (away from him so he doesn't swipe my wallet of course) and there happened to be $20 in my wallet at the time. He then said he had proof and that was his $20. I was like "How in the world could I slip $20 into my pocket yet alone neatly place it into my wallet?" The manager watched the security camera and didn't see me go near my pocket. The guy still wouldn't leave so the manager took $20 out of his wallet and said "Here take this and your items and get out." The man still wouldn't leave or accept the manager's $20. He finally left when I gave him the $20 in my wallet. The manager just gave me the $20 he was going to give the man after he left. We were a small store so no security guards to escort crazies out. Basically, the man got $50 worth of items for $10. The manager wrote a report about the customer saying he was banned from the location for scamming the store of $40.

The lady behind the man even offered to pay the entire $50 herself and give him $20. He was just crazy or something and had it out for me or something.
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24 / M / NYC
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Posted one day ago

thestars201 wrote:

If I had to choose, I would never choose to work in sales or customer service


in luxury retail, you dont get to choose. you're trained to handle just about every sort of situation you can think of, and most of the time you can make a decision that would normally require a manager. i used to hate it at first, but after about a year, i loved the difficult customers because i had fun shutting them down. and my love for difficult customers has only gone up since i've gotten into a supervisor role. i can kick people out now
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21 / F / the trash
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Posted one day ago
when i worked at gamestop (my first job ever too) i had to deal with this guy who came in to try and get credit for an xbox 360 which is fine and all except this 360 was missing the entire front panel and im pretty sure it was just a shell. he literally threw it at us because we told him we couldnt take it and it was the craziest thing. and since i live 30 miles away from the mexican border during holidays we get this huge influx of shoppers coming over to get their games here as its way cheaper and although i am mexican i cannot speak a word of spanish and you get some of the rudest people who are baffled i cant speak it. i can completely understand you insult me but i cant respond to it, so it was a nightmare im glad i was only there three months.
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