Post Reply crunchyroll 'contact us'
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Posted 6/16/14
does the form even work? and if so how long does it usually take to get a reply?

Im a premium member and I got a message saying they'd get back to me soon at the top of the page. but.... both today and yesterday I have sent in a query about an order and I have yet to receive an email back from them even an email saying they're looking into it or to request more info would've been nice. but so far nothing. as a premium member is supposed to get a priority, one can only hope that doesnt mean that they have that much problems.

I can see if there is some delay between buying off of CR and then receiving a 3rd party email, if thats how it is done with the download codes from the indie games, but over 2 days is abit much even for that, Usually it barely takes 20min to recieve a download code for the few games I've bought before through other sources.
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Posted 6/16/14

FangedHawk wrote:how long does it usually take to get a reply?
You should get a robot acknowledgement response shortly after submitting, certainly not more than an hour later. I've gotten actual responses usually within a couple days.

Check your Spam folder... a lot of times CR's emails get wrongly filtered.

If not there, double-check your email address that you would have entered when you created your account to see if it still works. THere should have been a verification process sending you an email at that time when you initially did that.
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Posted 6/16/14
my email is verified for both CR and paypal which I used to pay, I've received lots of emails from CR before, usually get the daily deals though I cant tell if they always send an email out for those or not since the last one I got was on the 10th, but nothing has change on my side and I've received plenty of emails from other sites since.

and it doesnt have a spam filter in place and any addresses that are tagged as spam (also currently none) get sent to a spam folder which is currently empty.

as for robot ackowledgement do you mean an email or a popup of some sort? I kept the contact page up after I got the message that they'd contact me soon up top of the page, but even after 2 hours nothing happened there. figured they'd sent a message to my inbox here or something but havent even got a message like that.
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Posted 6/16/14

FangedHawk wrote:
as for robot ackowledgement do you mean an email or a popup of some sort? I kept the contact page up after I got the message that they'd contact me soon up top of the page, but even after 2 hours nothing happened there. figured they'd sent a message to my inbox here or something but havent even got a message like that.
Yes, an initial email should come to your inbox that simply acknowledges that they got your request. Not sure what you should do if that ack never arrived though... Maybe self-report your initial post to a moderator to request them to put this thread over into the help forum section? This area is just a chatty group for members, not the support section.
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Posted 6/16/14

asharka wrote:


FangedHawk wrote:
as for robot ackowledgement do you mean an email or a popup of some sort? I kept the contact page up after I got the message that they'd contact me soon up top of the page, but even after 2 hours nothing happened there. figured they'd sent a message to my inbox here or something but havent even got a message like that.
Yes, an initial email should come to your inbox that simply acknowledges that they got your request. Not sure what you should do if that ack never arrived though... Maybe self-report your initial post to a moderator to request them to put this thread over into the help forum section? This area is just a chatty group for members, not the support section.


ah, I see. was wondering if there was a forum like that but never bothered to click it since I thought it took you to the same spot the help/FAQ link at the bottom of the page did. thanks, I'll try getting in touch with a moderator directly I suppose.
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Posted 6/16/14

FangedHawk wrote:
I'll try getting in touch with a moderator directly I suppose.
There's a link to click at the bottom of each post that says "report to moderator", rather than to have you try to find a specific one and PM them.
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Posted 6/16/14

FangedHawk wrote:
does the form even work? and if so how long does it usually take to get a reply?


I've filled out the form a few times for typos in subtitles and in the manga before and have never received a reply. Granted, these are fairly minor errors and I figure they are getting swarmed with more important requests. I've checked on the typos I noticed months later and none had been fixed, so I guess it isn't on their priority list. (I do think with the manga especially they should consider it at least somewhat important to fix typos as I believe it reflects on how professional they look... Granted most printed English manga also come with a handful of typos.)

Back to the point, in my minimal experience, I've never received word back from filling out a contact-us form aside from the automated reply saying they received my request.
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Posted 6/16/14
When I filled out a form regarding lag issues I got a response within a couple days. I'd give them a week to reply if I were you, and then send an additional form if you haven't heard anything.
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