Post Reply ADMIN HELP-Crunchyroll Premium Issue
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Posted 6/16/14 , edited 6/16/14
I dont know if this issue can be resolved or not. Well let me start.

My payment was due yesterday and i have recurring plan with paypal. So it automatically pays for the membership but this month i was saving on money. i was going to cancel the membership on the last day but it slipped my mind and i forgot. So my crunchyroll membership was automatically payed for. When i saw that it was already payed for, i thought of it as a no big deal. It would just give me an excuse to watch another month of anime; but even though i wanted to cancel my recurring payment. I also with it canceled my membership. Can the admin PLEASE give me my membership back because i just paid for it yesterday and now my money is now down the drain.
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Posted 6/16/14 , edited 6/16/14

OrtonVenom wrote:

I dont know if this issue can be resolved or not. Well let me start.

My payment was due yesterday and i have recurring plan with paypal. So it automatically pays for the membership but this month i was saving on money. i was going to cancel the membership on the last day but it slipped my mind and i forgot. So my crunchyroll membership was automatically payed for. When i saw that it was already payed for, i thought of it as a no big deal. It would just give me an excuse to watch another month of anime; but even though i wanted to cancel my recurring payment. I also with it canceled my membership. Can the admin PLEASE give me my membership back because i just paid for it yesterday and now my money is now down the drain.


You need to contact Customer Support directly for that, using the Contact Us link.
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Posted 6/17/14 , edited 6/17/14
i contacted them but they'll take forever to respond because im not premium right now.
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Posted 6/17/14

OrtonVenom wrote:

i contacted them but they'll take forever to respond because im not premium right now.


I think if you've indicated it's a billing issue they'll handle it pretty promptly. (I don't know their exact process, but I know that something like this is not something they'd ignore).
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