Does anybody know what's wrong with my Blu-ray discs?
15421 cr points
Send Message: Send PM GB Post
21 / M / Canada
Offline
Posted 6/16/14
Hi there. So I've been experiencing some problems with some of my newly bought Blu-ray discs. I bought "The Garden of Words", "From the New World Collection 1" and "Another" which are all from Sentai Filmworks. I also got "Attack on Titan Part 1" which was from Funimation.

So here's the problem: When I load up the Blu-ray discs from Sentai Filmworks on my blu-ray player that connects to my HDTV via HDMI, it seems that I can only play the video in English Dub. When I changed the setting from "English Dub" to "Japanese with English subtitles", I would be shown that the setting is changed, however, when I return to the menu and begin the video, it becomes English Dub again.

However, when I loaded up the Attack on Titan Blu-ray disc which is from Funimation, I'm able to play both "English Dub" and "Japanese with English Subtitles" with no problems at all.


I'm not too sure what's going on but here's some info:

- I don't want to say that these Blu-ray discs are defected since it's a coincidence that it's happening to all my blu-ray discs that is from Sentai Filmworks.

- I live in Canada and these products are made from the USA and are also shipped through "RightStuf".

- I'm not too sure but maybe my blu-ray player may be the problem?

- There's no problem with the animation/sounds or anything like that. The only problem I have is that I can't play Japanese Sub from the discs from Sentai on my Blu-ray player which I am currently suspecting it as the problem but I'm not sure since other blu-ray discs from a different licensing company seemed to work just fine.


I'm really worried that these Blu-ray discs might be defected because I spent a lot of money on them. I'll be very grateful if someone can please explain a solution for me.

Sorry for the wall of text and I want to thank you in advanced for taking the time to read and helping me solve this problem!

- Nicotinehearts
Dragon
58350 cr points
Send Message: Send PM GB Post
37 / M
Online
Posted 6/16/14 , edited 6/16/14


I'm not sure if this is what you're experiencing, but I know my BD player only supports up to a certain level of surround sound - above that, and it would either play nothing at all, or swap to another dub (like French on Thor 2). The way I solved it was by hunting around the menus for any audio option that sounded like downsample, convert, or anything else that seemed related to surround sound and set them all to whatever they weren't, and eventually got it set up to somehow merge the 7.1 audio down to my 5.1 device.

Not sure if that'll help, but it might be worth a look!
15421 cr points
Send Message: Send PM GB Post
21 / M / Canada
Offline
Posted 6/16/14
Thanks for the reply MakotoKamui! I went around the audio settings for the blu-ray player and stumbled upon some settings called "PCM" and "Bitstream." Any idea what those are because I'm suppose to choose one of those settings. I tried them both but still didn't work.

I did some research and apparently Sentai Filmworks' Blu-ray discs all have dts-HD Master Audio while the discs from Funimation are Dolby TrueHD. The discs are all 5.1 surround sound. I'm not sure if my blu-ray player supports both Dolby and dts-HD but the English Dub does work so isn't it only natural to assume that it does? Is the English and Japanese audio both different in terms of codec cause they're both listed as 5.1 surround sound.

I'm also using a 3rd party audio system with the Yamaha HTR-3065 AV Receiver with the Bose Acoustimass 6 speaker system.
Dragon
58350 cr points
Send Message: Send PM GB Post
37 / M
Online
Posted 6/16/14


Hm.. as far as I understand it, the PCM setting is telling your device to do audio decoding, while bitstream is basically saying "I'm handing this off to something else to deal with", so PCM would probably(?) be better if you're using a 3rd party audio system. The TrueHD / dts-HD divide is more about who gets the money for the encoder/decoder, but from what I've seen your Yamaha should be fine with either.

I'm honestly not sure, since I only randomly got my device to work, and don't play that many BD's on it. I'd say try contacting Sentai - your discs may not be defective, but they might've dealt with this very issue before and say "oh, right, just hit that switch and it'll work". Or see if others can post here - either way I'd love to know the answer!
15421 cr points
Send Message: Send PM GB Post
21 / M / Canada
Offline
Posted 6/16/14
Thanks for all of your insights, I'll probably contact Sentai just like you said and post a solution if I ever get to it, hopefully. Why must the world be so complicated D: Only if everything was like, quote "oh, right, just hit that switch and it'll work"
58674 cr points
Send Message: Send PM GB Post
30 / M / Dallas, TX
Online
Posted 6/16/14

NicotineHearts wrote:

Thanks for all of your insights, I'll probably contact Sentai just like you said and post a solution if I ever get to it, hopefully. Why must the world be so complicated D: Only if everything was like, quote "oh, right, just hit that switch and it'll work"


If you don't hear something back soon, you may want to try posting over at The Fandom Post, which has a very knowledgeable community, in particular, in the Glitch Disc sub-forum.
15421 cr points
Send Message: Send PM GB Post
21 / M / Canada
Offline
Posted 6/16/14
eyeofpain, thanks for the reply! I really appreciate the advice to check out the forums over there and also for the specified link.
The Wise Wizard
100935 cr points
Send Message: Send PM GB Post
56 / M / U.S.A. (mid-south)
Offline
Posted 6/17/14

NicotineHearts wrote:

Is the English and Japanese audio both different in terms of codec cause they're both listed as 5.1 surround sound.

The Japanese sound track for anime is normally stereo only, with the exception of theatrical releases.

I don't know if that bit of information will help you resolve the issue you are having.

15421 cr points
Send Message: Send PM GB Post
21 / M / Canada
Offline
Posted 6/17/14

TheAncientOne wrote:

The Japanese sound track for anime is normally stereo only, with the exception of theatrical releases.

I don't know if that bit of information will help you resolve the issue you are having.



Thanks for the info The AncientOne! Every bit of information means a lot right now. I wonder if that's the case because then that might be the reason I can't play Japanese 5.1 on a home theatre system.

I tried directly connecting the HDMI cable from the Blu-ray player to the HDTV without the 3rd party audio AV receiver system but it still didn't work on the stereo speakers that are built-in in TV.

I have a feeling that my Blu-ray player doesn't fully support DTS technology so do you think it's worth investing another $100 in another Blu-ray player? I mean, I just bought this current Blu-ray player less than a year ago~maybe 10 months ago. It seemed sketchy too since I can't find any model number imprinted on it and I've lost the box.
The Wise Wizard
100935 cr points
Send Message: Send PM GB Post
56 / M / U.S.A. (mid-south)
Offline
Posted 6/17/14

NicotineHearts wrote:

Thanks for the info The AncientOne! Every bit of information means a lot right now. I wonder if that's the case because then that might be the reason I can't play Japanese 5.1 on a home theatre system.

I tried directly connecting the HDMI cable from the Blu-ray player to the HDTV without the 3rd party audio AV receiver system but it still didn't work on the stereo speakers that are built-in in TV.

I have a feeling that my Blu-ray player doesn't fully support DTS technology so do you think it's worth investing another $100 in another Blu-ray player? I mean, I just bought this current Blu-ray player less than a year ago~maybe 10 months ago. It seemed sketchy too since I can't find any model number imprinted on it and I've lost the box.

Do you have a friend with a Blu-ray player, PS3, PS4, or Xbox One? Any of those could be used to verify the problem is indeed with your equipment, and not the disc(s).

When you connected via HDMI, was the audio not working at all, regardless of which audio track or disc you tried, or was it once again an issue with only the Japanese audio?


As you can't find a model number, does the Blu-ray player at least have a brand visible?

15421 cr points
Send Message: Send PM GB Post
21 / M / Canada
Offline
Posted 6/17/14

TheAncientOne wrote:

Do you have a friend with a Blu-ray player, PS3, PS4, or Xbox One? Any of those could be used to verify the problem is indeed with your equipment, and not the disc(s).

When you connected via HDMI, was the audio not working at all, regardless of which audio track or disc you tried, or was it once again an issue with only the Japanese audio?


As you can't find a model number, does the Blu-ray player at least have a brand visible?


Well I don't really have any friends close enough that I can just pop into their house since I'm pretty lonely.. Maybe I should test them at an electronic store and pretend that I'm looking for a new BD player.

The normal English Dub was still working when directly connecting the HDMI to the TV. Only the Japanese audio wasn't working so there wasn't a difference there.

The BD player brand is Samsung and so is the TV.
The Wise Wizard
100935 cr points
Send Message: Send PM GB Post
56 / M / U.S.A. (mid-south)
Offline
Posted 6/17/14

NicotineHearts wrote:

Well I don't really have any friends close enough that I can just pop into their house since I'm pretty lonely.. Maybe I should test them at an electronic store and pretend that I'm looking for a new BD player.

The normal English Dub was still working when directly connecting the HDMI to the TV. Only the Japanese audio wasn't working so there wasn't a difference there.

The BD player brand is Samsung and so is the TV.

It appears the PCM is the "safe" audio setting to use with a TV. If you are still not getting the Japanese audio after setting that (which should have been the default), I am at a bit of a loss as to what else to suggest at this point.

Do you have any other Blu-rays (or even DVDs) with a second audio track, to see if they have similar playback problems on your Samsung Blu-ray player?

15421 cr points
Send Message: Send PM GB Post
21 / M / Canada
Offline
Posted 6/18/14

TheAncientOne wrote:

It appears the PCM is the "safe" audio setting to use with a TV. If you are still not getting the Japanese audio after setting that (which should have been the default), I am at a bit of a loss as to what else to suggest at this point.

Do you have any other Blu-rays (or even DVDs) with a second audio track, to see if they have similar playback problems on your Samsung Blu-ray player?

I've tried other DVD and Blu-ray, and everything works fine. I'm only having problems with the blu-ray discs that are from Sentai Filmworks.
The Wise Wizard
100935 cr points
Send Message: Send PM GB Post
56 / M / U.S.A. (mid-south)
Offline
Posted 6/18/14

NicotineHearts wrote:

I've tried other DVD and Blu-ray, and everything works fine. I'm only having problems with the blu-ray discs that are from Sentai Filmworks.

You may want to contact Sentai Filmworks regarding this:
http://www.sentaifilmworks.com/index.php?option=com_contact&view=contact&id=1&Itemid=84

If you are on Twitter, you could also contact use it:
https://twitter.com/Sentaifilmworks

You could always point them to this thread so that you wouldn't have to repeat a lot of info.

15421 cr points
Send Message: Send PM GB Post
21 / M / Canada
Offline
Posted 6/18/14

TheAncientOne wrote:

You may want to contact Sentai Filmworks regarding this:
http://www.sentaifilmworks.com/index.php?option=com_contact&view=contact&id=1&Itemid=84

If you are on Twitter, you could also contact use it:
https://twitter.com/Sentaifilmworks

You could always point them to this thread so that you wouldn't have to repeat a lot of info.

I just sent them an email, thanks for all these helpful links. Hopefully I'll hear from them soon and post a solution here.
You must be logged in to post.