Post Reply Random Charge to my Account?
1003 cr points
Send Message: Send PM GB Post
Offline
Posted 6/18/14
Hello,

I'm fairly new around here but I love Crunchyroll a lot and decided to get a basic anime account so I could watch all my favorite shows whenever I want. It was only 6.95 a month so I saw it as no big deal, however yesterday I was charged 12 $ for no reason. I haven't made any purchases on here and my membership is good for two more weeks, so can anyone shed some light on what happened or any admins refund me the money?
Dragon
58348 cr points
Send Message: Send PM GB Post
37 / M
Online
Posted 6/18/14

JayMan1225 wrote:

Hello,

I'm fairly new around here but I love Crunchyroll a lot and decided to get a basic anime account so I could watch all my favorite shows whenever I want. It was only 6.95 a month so I saw it as no big deal, however yesterday I was charged 12 $ for no reason. I haven't made any purchases on here and my membership is good for two more weeks, so can anyone shed some light on what happened or any admins refund me the money?


When it comes to charges to your account, I'd definitely recommend using the Contact Us link, and choose the Billing option. They should be able to clear things up nice and quickly!
58668 cr points
Send Message: Send PM GB Post
30 / M / Dallas, TX
Online
Posted 6/18/14 , edited 6/18/14

JayMan1225 wrote:

I'm fairly new around here but I love Crunchyroll a lot and decided to get a basic anime account so I could watch all my favorite shows whenever I want. It was only 6.95 a month so I saw it as no big deal, however yesterday I was charged 12 $ for no reason. I haven't made any purchases on here and my membership is good for two more weeks, so can anyone shed some light on what happened or any admins refund me the money?


You might also be able be able to check the /orderstatus to see if anything is listed there. If you haven't already, I'd also recommend changing your password, just to be safe.
You must be logged in to post.