Post Reply Quality Problems on 360
67049 cr points
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40 / F / Vermont
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Posted 6/20/14
I just tried using Crunchyroll for the 360 for the first time a few days ago. I noticed that compared to the PS3 the picture quality looks like crap. The meeter in the top corner of the screen that goes up to 3 and HD only has one bar filled in. I don't expect to get HD but I expect to get 2 bars as that is the highest quality other people have reported.

Does anyone know why I would be getting such low quality? I have good internet speed, the router is very close to the 360, and all computers and other devices are not having any problems (except the Crunchroll PS3 app on my PS3). I don't understand why I am paying for service that doesn't work. On the PS3 it freezes every 3 to 5 seconds making it unwatchable but the picture quality is beautiful. On the 360 I can get the episodes to play but they look like crap and I don't want to pay to watch something that looks like it's playing off a VHS tape.

Does anyone have any answers or ideas? I've checked all the trouble shooting guides and there is nothing wrong with my settings for the 360, TV, or internet. I do not have Live Gold, is this a restriction for people that don't pay for Live Gold?
The Wise Wizard
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56 / M / U.S.A. (mid-south)
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Posted 6/21/14

momiji_k wrote:

I do not have Live Gold, is this a restriction for people that don't pay for Live Gold?

Live Gold is no longer required for the 360 app:
http://www.crunchyroll.com/forumtopic-853719/xbox-live-gold-not-required-for-crunchyroll

When it was required, you wouldn't have been able to view anything.

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40 / F / Vermont
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Posted 6/21/14
I know this, but I wondered if it affects your picture quality because they still want you to have to subscribe. Nothing really makes sense as to why the quality is so low. I haven't seen anyone else comment about what kind of quality they are getting if they don't have Live Gold.
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30 / M / Dallas, TX
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Posted 6/21/14

momiji_k wrote:

Does anyone have any answers or ideas? I've checked all the trouble shooting guides and there is nothing wrong with my settings for the 360, TV, or internet. I do not have Live Gold, is this a restriction for people that don't pay for Live Gold?


HD video streaming relies on a high bandwidth, low latency end-to-end connection from the video source (a local CDN server) to your computer. This connection can be affected by many factors, including connections between networks and congestion on the last mile. PC and console/device streams are served by different CDNs, so performance on one doesn't necessarily reflect performance on the other.

Some users have had luck changing their DNS server from what was provided by their ISP to OpenDNS or Google Public DNS.
1288 cr points
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Posted 8/20/14

eyeofpain wrote:


momiji_k wrote:

Does anyone have any answers or ideas? I've checked all the trouble shooting guides and there is nothing wrong with my settings for the 360, TV, or internet. I do not have Live Gold, is this a restriction for people that don't pay for Live Gold?


HD video streaming relies on a high bandwidth, low latency end-to-end connection from the video source (a local CDN server) to your computer. This connection can be affected by many factors, including connections between networks and congestion on the last mile. PC and console/device streams are served by different CDNs, so performance on one doesn't necessarily reflect performance on the other.

Some users have had luck changing their DNS server from what was provided by their ISP to OpenDNS or Google Public DNS.


Why is it that i get HD on drama shows but only 480p on anime? This is realy dissapointing and kinda kills the point for premium membership on Crunchyroll =(.
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56 / M / Texas
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Posted 8/26/14
The 360 is 720p. Been that since app launch. The bar does not go beyond 2 but it is hd. Just doesn't show correctly.
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