Post Reply Can't end free trail. And delete creditcard info.
Posted 6/26/14
Hey guys!

I got a bit of a problem here.
You see i can't really end my free trail in anyway, i've tried multiplayed times to end it, but i dosent work. Every time i've tried to do it, its just saying:

- You cannot cancel your free trial while your billing information is being validated. Please try again at a later time.
- You need to delete/nuke your account first.
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I've done all this kinds of tricks to get this over with, i dont really have no use for crunchyroll anymore.
And i suppose that you guys on crunchyroll are just taking money from me. I put my money on here, and i can't even unsubscribe or end my free trial. This is wrong and stupid. Can you guys please help me?

- Apolive
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Posted 6/26/14
Welcome to the Hotel Crunchyroll. You can checkout any time you like, but you can NEVER leave....
Dragon
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Posted 6/26/14


Hi,

I moved this over to support for you. But I always suggest that when it comes to billing problems, the Contact Us link is usually the best way to resolve them, especially if you are having error messages.

-Makoto
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Posted 6/26/14

Apolive wrote:

Hey guys!

I got a bit of a problem here.
You see i can't really end my free trail in anyway, i've tried multiplayed times to end it, but i dosent work. Every time i've tried to do it, its just saying:

- You cannot cancel your free trial while your billing information is being validated. Please try again at a later time.
- You need to delete/nuke your account first.
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
I've done all this kinds of tricks to get this over with, i dont really have no use for crunchyroll anymore.
And i suppose that you guys on crunchyroll are just taking money from me. I put my money on here, and i can't even unsubscribe or end my free trial. This is wrong and stupid. Can you guys please help me?

- Apolive


Hi! That happens just for a short while after you initiate the free trial, and folks normally only run into it if they try cancelling within a few hours of signing up. Once the billing info is validated you will be able to cancel the free trial before it's over and not be charged--but give it a day or two. Please do note that once you are able to cancel the free trial the cancellation takes effect immediately, so if you did want to use the trial for its full duration, then wait until the last day before you cancel.

No need to panic or get angry! If you are still concerned, then you may contact support directly using the Contact Us link.
Posted 6/26/14
Thanks lorreen, for writing this. I was really concerned about this. I tought it was only me or something!

- Apolive
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