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Post Reply Is this legit?
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34 / F / Maricopa, AZ
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Posted 7/1/14
I got an email on 6/7 (title was "Crunchyroll - PlayStation 3 - Prior Interruption of Service"), with a coupon code supposedly worth $10 for the store. It did say it was good for 30 days and it hasn't yet passed that, but the coupon doesn't seem to work? I put something in my cart and went to checkout, and when I put the coupon code in, nothing happened. It just kept showing me the total for the item/shipping, with no other discounts.

Was that email legit? If so, how do I actually redeem the coupon code?
Guardian of A/M/P
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Yo Mama's House
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Posted 7/1/14 , edited 7/1/14

If possible, can you send a screenshot of the email? The folks on the forums can probably assess the situation a bit better like that.

(Blur out any sensitive information, like your email address.)
7023 cr points
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34 / F / Maricopa, AZ
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Posted 7/1/14
Sure, here are a couple of screenshots (second one is the very bottom of the email, couldn't fit it all in).





It LOOKS legit, but I'm guessing it's probably not? Especially since the coupon code seems bogus.
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30 / M / Dallas, TX
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Posted 7/1/14

mekkisry wrote:

It LOOKS legit, but I'm guessing it's probably not? Especially since the coupon code seems bogus.


Check the sending address, not just the display name, and make sure it's from @crunchyroll.com. Also check all links (without clicking on them) and verify that they point crunchyroll.com and not some phishing site.

If you're still unsure, you could probably forward it to [email protected], and they should be able to tell you if it was sent from their system.
One Punch Mod
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Posted 7/1/14 , edited 7/1/14

mekkisry wrote:

I got an email on 6/7 (title was "Crunchyroll - PlayStation 3 - Prior Interruption of Service"), with a coupon code supposedly worth $10 for the store. It did say it was good for 30 days and it hasn't yet passed that, but the coupon doesn't seem to work? I put something in my cart and went to checkout, and when I put the coupon code in, nothing happened. It just kept showing me the total for the item/shipping, with no other discounts.

Was that email legit? If so, how do I actually redeem the coupon code?


CR did send out some coupons of that sort, so I suggest that if you're having troubles getting yours to work, you should contact support via Contact Us. When you do, make sure to include the coupon code in the message. They should be able to give you a new one, and confirm how you use it, what you should see on screen, etc.
Guardian of A/M/P
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Yo Mama's House
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Posted 7/1/14 , edited 7/1/14
Wouldn't phishing sites be more geared for them for you to click in links rather than not giving you a link without to input said code?


Knowing that the crunchyroll give a bit of preferential treatment to members, it wouldn't be a stretch that in order to activate the code requires a membership. If you want to test this out, grab a guest pass from someone and buy something. The only real harm that I see in this is you spending a couple of minutes to find out.

Legit or not, the email isn't asking you to give out any vital info nor is it linking to anywhere for the code to be input in. If you really are curious, try out what I said above or just ask the crunchyroll staff about the voucher.

Have fun.
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30 / M / Dallas, TX
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Posted 7/1/14

zendude wrote:

Wouldn't phishing sites be more geared for them for you to click in links rather than giving you a link without to input said code?


Knowing that the crunchyroll give a bit of preferential treatment to members, it wouldn't be a stretch that in order to activate the code requires a membership. If you want to test this out, grab a guest pass from someone and buy something. The only real harm that I see in this is you spending a couple of minutes to find out.

Legit or not, the email isn't asking you to give out any vital info nor is it linking to anywhere for the code to be input in. If you really are curious, try out what I said above or just ask the crunchyroll staff about the voucher.

Have fun.


It didn't seem like a typical phishing email, but it's always better to check where the links will take you than click blindly.
Guardian of A/M/P
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Posted 7/1/14 , edited 7/1/14

eyeofpain wrote:

It didn't seem like a typical phishing email, but it's always better to check where the links will take you than click blindly.


As a general rule, I don't click links at all, especially from grandma. "LAWL"
The Wise Wizard
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Posted 7/1/14

zendude wrote:

Knowing that the crunchyroll give a bit of preferential treatment to members, it wouldn't be a stretch that in order to activate the code requires a membership.

Given that the PS3 app requires being a premium member to view episodes, there may be something to that.

That said, I would think one would have to have been a premium member at the time to have received the code, so restricting it later seems odd. After all, a premium member should have been free to pass it on to a friend if they were not going to use it personally.

Guardian of A/M/P
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Yo Mama's House
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Posted 7/1/14
Let's just see what happens if there is an update to this.

Posted 7/2/14 , edited 7/2/14
coupons were in fact distributed for the PSN outage that occurred last month.

How they were distributed, who was it given to, I cannot answer as I do not know, but its legit.

per usual, contact customer service for verification.
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34 / F / Maricopa, AZ
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Posted 7/2/14
OP, here. The email WAS legit.

I've been in contact with a person from support. They told me the coupon code wouldn't work unless you had at least $10 as a subtotal, so I tried that. I tried it with multiple items, on different browsers, with WELL over $10 in my cart, and the code just doesn't work.

I give up. On a side note, I find it kind of hilarious that to 'make amends' for the horrible state of the PS3 app, they send out codes for the store that don't work either. xD

Ohwell. In any case, this is resolved.
The Wise Wizard
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Posted 7/2/14

mekkisry wrote:

I give up. On a side note, I find it kind of hilarious that to 'make amends' for the horrible state of the PS3 app, they send out codes for the store that don't work either. xD

I'm still curious if the codes are set up to work only if one is a premium member.

I can send you a guest pass if you want to try.

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34 / F / Maricopa, AZ
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Posted 7/2/14
@TheAncientOne:

I'm actually kind of curious about that, as well. The email didn't make mention of it, and the support person I was in contact with never mentioned it either, but you never know. I would be willing to try it with a guest pass. Thanks a bunch.
The Wise Wizard
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Posted 7/3/14

mekkisry wrote:

I'm actually kind of curious about that, as well. The email didn't make mention of it, and the support person I was in contact with never mentioned it either, but you never know. I would be willing to try it with a guest pass. Thanks a bunch. :)

It has been sent. Let us know what the result is.

At worse, you've go a couple of days of ad-free viewing as the some of the new simulcasts start.

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