Post Reply Remove credit card
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Posted 7/5/14 , edited 7/5/14
Please I don't want to be charged can someone remove it please!!!!
Can an admin assist me please!
Guardian of A/M/P
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Posted 7/5/14

Crimsonryder wrote:

Please I don't want to be charged can someone remove it please!!!!
Can an admin assist me please!


Your best bet is right here:
http://www.crunchyroll.com/help?topic=contact
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Posted 7/5/14

Crimsonryder wrote:

Please I don't want to be charged can someone remove it please!!!!
Can an admin assist me please!


Go into settings then click "cancel membership"
The Wise Wizard
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Posted 7/5/14 , edited 7/5/14

littleporkchop wrote:

Go into settings then click "cancel membership"

The drawback to that is it immediately cancels the membership, not just the automatic renewal.

Unless they are only 1-2 days away from their next payment, contacting customer service to stop the renewal is the better method.

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Posted 7/5/14

TheAncientOne wrote:


littleporkchop wrote:

Go into settings then click "cancel membership"

The drawback to that is it immediately cancels the membership, not just the automatic renewal.

Unless they are only 1-2 days away from their next payment, contacting customer service to stop the renewal is the better method.



From the looks of his profile though, he isn't a paying member, he simply initiated the free trial and doesn't want to be charged for it. He just needs to cancel it the day before he gets charged.
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Posted 7/5/14
Thank you mann!!! So before the trial ends just cancel it?
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Posted 7/5/14

Crimsonryder wrote:

Thank you mann!!! So before the trial ends just cancel it?


Yes, just like any other free trial.
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Posted 7/5/14
But why does it say this please help!
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Posted 7/5/14

Crimsonryder wrote:

But why does it say this please help!


You're trying to cancel before your bank has processed the information you provided CR. If the option still doesn't work in the next several hours, you may have to wait until the next business day, depending on how your bank processes transactions.
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Posted 7/5/14

eyeofpain wrote:


Crimsonryder wrote:

But why does it say this please help!


You're trying to cancel before your bank has processed the information you provided CR. If the option still doesn't work in the next several hours, you may have to wait until the next business day, depending on how your bank processes transactions.


But what if I have no money in my account?
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Posted 7/5/14 , edited 7/5/14

Crimsonryder wrote:


eyeofpain wrote:


Crimsonryder wrote:

But why does it say this please help!


You're trying to cancel before your bank has processed the information you provided CR. If the option still doesn't work in the next several hours, you may have to wait until the next business day, depending on how your bank processes transactions.


But what if I have no money in my account?


That is a good question. I can't remember exactly how the authorization works for new members, but as is the case with all billing questions, that one's best directed towards customer support, who you can reach using the /contact form.
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Posted 7/5/14

eyeofpain wrote:


Crimsonryder wrote:


eyeofpain wrote:


Crimsonryder wrote:

But why does it say this please help!


You're trying to cancel before your bank has processed the information you provided CR. If the option still doesn't work in the next several hours, you may have to wait until the next business day, depending on how your bank processes transactions.


But what if I have no money in my account?


That is a good question. I can't remember exactly how the authorization works for new members, but as is the case with all billing questions, that one's best directed towards customer support, who you can reach using the /contact form.


I have chase will it let me on the next business day allow me to cancel it?
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Posted 7/5/14

Crimsonryder wrote:

I have chase will it let me on the next business day allow me to cancel it?


You will have to contact either CR's customer support, or Chase, since I can't speak for either.
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Posted 7/5/14

eyeofpain wrote:


Crimsonryder wrote:

I have chase will it let me on the next business day allow me to cancel it?


You will have to contact either CR's customer support, or Chase, since I can't speak for either.


Is there a way to switch my subscription instead cus I have one with my credit card and one with my iTunes account and I want to use the iTunes ones cus I can just transfer Money there cus for me it's safer using my iTunes account. The bottom is my iTunes and the top is credit card
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