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Post Reply CANCEL MY FREE TRIAL - PLEASE!
Posted 7/6/14
Hi Crunchyroll. I can't cancel my free trial. It would make me happy if you could do it manually. I don't want to get charged from my Bank Account, when it expires. So please, help me and cancel my free trial. Thank you.

I can't do it myself, it says: You cannot cancel your free trial while your billing information is being validated. Please try again at a later time.

Please cancel my free trial - i have contacted support too, haven't got any answers..




*CANCEL MY FREE TRIAL

Sincerely

Devran / DAtalay
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Posted 7/6/14
Wait what? Huh? Also, please CR mods, GIVE ME FREE SUBSCRIPTION! I said please.
Posted 7/6/14 , edited 7/6/14

DAtalay wrote:

Hi Crunchyroll. I can't cancel my free trial. It would make me happy if you could do it manually. I don't want to get charged from my Bank Account, when it expires. So please, help me and cancel my free trial. Thank you.

I can't do it myself, it says: You cannot cancel your free trial while your billing information is being validated. Please try again at a later time.

Please cancel my free trial - i have contacted support too, haven't got any answers..




*CANCEL MY FREE TRIAL

Sincerely

Devran / DAtalay


DAtalay,
use the Contact US link at the bottom of the page, and Customer Support will assist you.
Posted 7/6/14 , edited 9/26/16
@CsGod0
The problem has been solved. My free trial has been cancelled.

Thanks.
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Posted 7/6/14
Well im using my friends apple account and tryed the free trial and i forgot the password to his apple and cant contact him are there any other ways i can cancel the free trial?
The Wise Wizard
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Posted 7/6/14

Thefroger wrote:

Well im using my friends apple account and tryed the free trial and i forgot the password to his apple and cant contact him are there any other ways i can cancel the free trial?

I doubt CR would be able to do anything since the payment is handled by Apple. I also doubt Apple would allow you to cancel anything on an account that isn't yours.

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Posted 7/6/14

Thefroger wrote:

Well im using my friends apple account and tryed the free trial and i forgot the password to his apple and cant contact him are there any other ways i can cancel the free trial?


CR staff aren't able to affect iTunes/Apple acount. If you put your credit/debit card information into his Apple account, you would have cancel those cards. If the Apple account only has his banking information, that's between you and him.
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Posted 7/6/14
We'll what happens if i deactivate my account ?
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Posted 12/21/14
Hello Crunchyroll

I am writing to say that I would like to cancel my free trial. I don't want my card to get charged and I need you to cancel it as soon as it expires.

I can't do it myself because a screen keeps popping up and saying "You cannot cancel your free trial while your billing information is being validated. Please try again later."

Please, Crunchyroll, I need you to cancel it for me as soon as it expires.
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Posted 12/21/14

mike28771 wrote:

Hello Crunchyroll

I am writing to say that I would like to cancel my free trial. I don't want my card to get charged and I need you to cancel it as soon as it expires.

I can't do it myself because a screen keeps popping up and saying "You cannot cancel your free trial while your billing information is being validated. Please try again later."

Please, Crunchyroll, I need you to cancel it for me as soon as it expires.


It usually takes 24-48 hours to verify your billing information. As soon as that happens, you can cancel yourself but your trial will end immediately.
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Posted 2/3/15
Hello!

I would also like to please get help!
I'm trying to cancel my thirty day ad free membership because I don't have the money to pay for any more and if someone could please help, I've tried doing it myself and Ive tried all the links and it just won't work.
Der Zoodirektor
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Posted 2/4/15 , edited 2/4/15

IAMSASSYYY wrote:

Hello!

I would also like to please get help!
I'm trying to cancel my thirty day ad free membership because I don't have the money to pay for any more and if someone could please help, I've tried doing it myself and Ive tried all the links and it just won't work.



Done.
Posted 2/9/15
I would like to cancel my crunchyroll membership I did not enjoy or want this membership please cancel my membership immediately I do not want to be charged for services I did not enjoy.

Username : edgar713
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Posted 2/9/15

Edgar713 wrote:

I would like to cancel my crunchyroll membership I did not enjoy or want this membership please cancel my membership immediately I do not want to be charged for services I did not enjoy.

Username : edgar713


Go here, you can do it yourself:
/acct/membership/

Unless you signed up through iTunes...
Posted 2/9/15
If I cancel the free trial will I be charged for anything because when I hit cancel free trial it says my membership will expire on Feb 23 and I don't want to be charged for anything.
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