Post Reply Paid, Pending Fulfillment
Posted 7/6/14
Hi

i'm new here,i just bought 2 figurines from the store

and when the order was completed i checked the order history and it said Paid, Pending Fulfillment

what does this mean

and how long will it take to be confirmed

and this is not a pre-order

and is this a normal thing

please help me

thanks
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Posted 7/6/14
Which figures (mostly just curious)?

When you place an order, it isn't immediately shipped out, especially since it's the weekend. It can take a couple business days, even for in stock items, to be boxed up and sent out to the package carrier.
Posted 7/6/14
Thanks for the info

i bought these 2

http://www.crunchyroll.com/store/p/90692/SHFiguarts-Piccolo-Dragon-Ball-Z

http://www.crunchyroll.com/store/p/33134/Metal-Gear-Solid-Play-Arts-Kai-Raiden
Posted 7/7/14
Its most likely waiting to be confirmed at our distributer. The holiday weekend will of course push back the paperwork. Please let Customer Service know if the order status does not change this week.
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Posted 12/31/14
i've ordered something about two weeks ago and it says that it's still paid and pending. is that because of the holidays or something else?
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Posted 12/31/14

silveraven39 wrote:

i've ordered something about two weeks ago and it says that it's still paid and pending. is that because of the holidays or something else?


Depending on the item, it could be due to a processing delay from the holidays, or the item simply isn't in stock yet. For a specific answer, you should /contact customer support with the order or item number, but responses might be delayed because of the recent DDoS attack that staff are still working on cleaning up after.
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Posted 12/31/14 , edited 12/31/14
Cool thank you
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Posted 1/7/15
I'm still waiting on a order i bought over a month ago....I'm really glad it wasn't a Christmas present but how slow the last few items I bought took to send (Different years mind you) I'm starting to wonder if there is any benefit to ordering from here compared to amazon. With amazon prime i get things with two day free shipping and others at most take 14 days to get. I do like the fact that i am helping support crunchyroll by buying here since it has become the only place i watch anime.
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Posted 1/7/15
Huh, sounds like clear violations of a number of FTC rules as well as Merchant rules from all the major cards. I'll have the smallest violin in the world if the FTC fines them or their card merchant rates get jacked up.
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Posted 2/19/15
I'm having the same problem although I just ordered yesterday
Der Zoodirektor
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Posted 2/19/15

Oberon314 wrote:

I'm having the same problem although I just ordered yesterday


That state just means that we have received your payment but have not yet shipped out your order. This is also common for pre-orders or orders filed past the working hours of our staff.
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Posted 2/19/15

shinryou wrote:


Oberon314 wrote:

I'm having the same problem although I just ordered yesterday


That state just means that we have received your payment but have not yet shipped out your order. This is also common for pre-orders or orders filed past the working hours of our staff.


Oh ok thanks I hope I can get it by the 29 of february its my first one after all
The Wise Wizard
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Posted 2/19/15

Oberon314 wrote:

Oh ok thanks I hope I can get it by the 29 of february its my first one after all

I would certainly hope so!


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