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Posted 7/8/14
guys sword art online season 2 episode 1 just vanished i couldn't watch it, and now episode two is there saying after 4 days, why can't i see the first one?
Posted 7/8/14
its there for me.
Dragon
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Posted 7/8/14

imaaia wrote:

guys sword art online season 2 episode 1 just vanished i couldn't watch it, and now episode two is there saying after 4 days, why can't i see the first one?


Hi,

Moved over to site support, since it seemed like the more appropriate place for it. I'm seeing the episode listed, as http://www.crunchyroll.com/sword-art-online/episode-1-656625. Do you mean that your queue has switched over to the new episode incoming time? It will do that if you've already watched the latest episode.
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Posted 7/8/14

imaaia wrote:

guys sword art online season 2 episode 1 just vanished i couldn't watch it, and now episode two is there saying after 4 days, why can't i see the first one?


Might you have gotten logged out? I see that the first episode is marked available for premium members only and you seem to be an all-access member, so that's the only thing I can think of as to why it may have vanished for you.
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Posted 7/8/14 , edited 7/8/14

MakotoKamui wrote:


imaaia wrote:

guys sword art online season 2 episode 1 just vanished i couldn't watch it, and now episode two is there saying after 4 days, why can't i see the first one?


Hi,

Moved over to site support, since it seemed like the more appropriate place for it. I'm seeing the episode listed, as http://www.crunchyroll.com/sword-art-online/episode-1-656625. Do you mean that your queue has switched over to the new episode incoming time? It will do that if you've already watched the latest episode.



No guys, i can't see episode one anymore, i saw it when it was available but i decided to watch later but when i went to watch it it wasn't there, now i only have queue for episode 2.


filiadragongurl wrote:


imaaia wrote:

guys sword art online season 2 episode 1 just vanished i couldn't watch it, and now episode two is there saying after 4 days, why can't i see the first one?


Might you have gotten logged out? I see that the first episode is marked available for premium members only and you seem to be an all-access member, so that's the only thing I can think of as to why it may have vanished for you.


No i didn't, i even tried to relog, still not their.

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Posted 7/8/14 , edited 7/8/14

imaaia wrote:
No i didn't, i even tried to relog, still not their.


Then maybe your PC is not identifying your country properly? Go to the contact us page: http://www.crunchyroll.com/help?topic=contact and scroll down to the bottom. In a lighter grey font it will say what region it detected for your computer. Let us know if it's the right one! If it's not right, I believe you are supposed to use that page to contact and ask for support.

Are you trying to use your PC?
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Posted 7/8/14

filiadragongurl wrote:


imaaia wrote:

No i didn't, i even tried to relog, still not their.



Then maybe your PC is not identifying your country properly? Go to the contact us page: http://www.crunchyroll.com/help?topic=contact and scroll down to the bottom. In a lighter grey font it will say what region it detected for your computer. Let us know if it's the right one! If it's not right, I believe you are supposed to use that page to contact and ask for support.

Are you trying to use your PC or an app??


My laptop yes
The Wise Wizard
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Posted 7/8/14

imaaia wrote:

guys sword art online season 2 episode 1 just vanished i couldn't watch it, and now episode two is there saying after 4 days, why can't i see the first one?

What happens if you try the direct link for episode 1?:
http://www.crunchyroll.com/sword-art-online/episode-1-656625

Also, are you only looking at your queue, or is it also missing for you on the show page?:
http://www.crunchyroll.com/sword-art-online

Finally, what country are you in?
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Posted 7/8/14

TheAncientOne wrote:


imaaia wrote:

guys sword art online season 2 episode 1 just vanished i couldn't watch it, and now episode two is there saying after 4 days, why can't i see the first one?

What happens if you try the direct link for episode 1?:
http://www.crunchyroll.com/sword-art-online/episode-1-656625

Also, are you only looking at your queue, or is it also missing for you on the show page?:
http://www.crunchyroll.com/sword-art-online

Finally, what country are you in?


when i go to the link the video never loads, and i can see episode 2 after 4 days or something, and the thing is episode one was available to watch but then vanished, and i'm in Qatar, and the whole season one is available
Polysyllabic Support Lead
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Posted 7/8/14
Hi imaaia, I figured out what happened. You cancelled your membership, which completely cancelled it and bumped you off of Premium Membership status. I've reactivated your membership, and disabled recurring payments so you aren't auto-charged again. You should be able to watch SAO now--let us know if you need anything else!
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