Post Reply Website Functionality Help
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Posted 7/15/14
I'm not really sure what to put this kind of question under category-wise, but I'll try to explain the problems I am having to the best of my ability. This is either a problem with my computer connecting to Crunchyroll or a problem with my internet service provider(which wouldn't surprise me in the least). The actual computer hardware is really good so I doubt it has anything to do with computer limitations, but it could be configuration files or something along those lines as well.
Usually video streaming is not that buggy, but sometimes it will just stop the episode randomly and go to the endslate screen, where I press replay where it will do the exact same thing at the same time. This happens in all resolutions as well, and refreshing has no effect either. The other issue I am having is with the comments section on videos, which only loads for me like 5% of the time, and also won't let me post anything on videos. I am not really sure what to do, because my ISP (At&t) seems really faulty when it comes to giving me the rate they advertised and I am also not sure if the rate has anything to do with either of the issues I am having. These issues have been going on for about a month or two and they are really starting to aggravate me. If anyone has/had similar issues or has any ideas I would greatly appreciate some help.
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Posted 7/17/14

pie5073 wrote:

Usually video streaming is not that buggy, but sometimes it will just stop the episode randomly and go to the endslate screen, where I press replay where it will do the exact same thing at the same time. This happens in all resolutions as well, and refreshing has no effect either.


How does video from non-CR sites, like hulu or youtube, play on your machine? Any problems? How about regular surfing in general?


The other issue I am having is with the comments section on videos, which only loads for me like 5% of the time, and also won't let me post anything on videos.


On loading comments, I think CR did something about a month ago now. Prior, I never had problems with comments loading, but now, comments don't load, say, 50% of the time now. I view CR episodes from my PC and a smartphone (data plan and wifi/lan, has a native flash browser) and the problem is identical on both, so I know it's not restricted to a device, platform, or network. When they don't display, a single refresh doesn't always help.

Also, I know of at least one other person who had this problem (mentioned in a comment under a video, unfortunately they were downvoted into oblivion by others). So pretty sure this particularly issue is from some unidentified change CR made for the worse.

However, you should be able to post once comments load. That part sounds a bit unusual.


I am not really sure what to do, because my ISP (At&t) seems really faulty when it comes to giving me the rate they advertised and I am also not sure if the rate has anything to do with either of the issues I am having.


Used this site in the past, not recently, but try running http://speedof.me/ to get an idea, then compare to what your ISP advertised to you/you are paying for. Keep a little log noting date, time, and speed. Run at various times of the day, particularly when you notice problems.
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Posted 7/17/14

aPromethean wrote:

How does video from non-CR sites, like hulu or youtube, play on your machine? Any problems? How about regular surfing in general?

It is usually not that bad, but sometimes youtube buffers like hell on 1080p or 720p videos once we switched our ISP. It seems moreover when I try to watch certain videos on this site. I was wondering if it is the ISP's fault or a fault with the ISP connecting to the website, because our old ISP gave me no problems whatsoever in this regard.

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Posted 7/17/14

pie5073 wrote:
It is usually not that bad, but sometimes youtube buffers like hell on 1080p or 720p videos once we switched our ISP. It seems moreover when I try to watch certain videos on this site. I was wondering if it is the ISP's fault or a fault with the ISP connecting to the website, because our old ISP gave me no problems whatsoever in this regard.



With youtube buffering, it's starting to sound like your ISP. Run speedtests a few times to get a ballpark idea of what your actual speeds are. When you encounter a problem with any streaming video, run a speedtest right away to compare the numbers against the norm. That might a least give an indication if it's your line.

It could also be slow DNS.

(If you haven't already, flush your browser cache in case you haven't and restart the browser completely. I hate hearing that advice myself, but it does occasionally clear up issues.)
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Posted 7/17/14
Thanks for the help, I'll try to watch such things in the future and monitor my network speed more regularly as a result. It helps to have a baseline to start from when it comes to things like this.
The Wise Wizard
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Posted 7/17/14

pie5073 wrote:

Thanks for the help, I'll try to watch such things in the future and monitor my network speed more regularly as a result. It helps to have a baseline to start from when it comes to things like this.

When running a speedtest, make certain to note what server it is using. Speedtest.net in my case normally defaults to using a Comcast server in my same city. I would expect good results since Comcast is my current ISP.

I find the results from Speedof.me are probably a bit more typical of real world performance, as in my case it normally selects a non-Comcast server in Atlanta (about 500 miles away).

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