Post Reply Anime Membership
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Posted 7/20/14
For the past two months I have been getting a reoccurring bill of $6.95 for an anime membership. However, when I go into my account information it says that I have no such account. I am also not getting the privileges of having one. What do I do?
42634 cr points
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Posted 7/20/14

crazyninja44 wrote:

For the past two months I have been getting a reoccurring bill of $6.95 for an anime membership. However, when I go into my account information it says that I have no such account. I am also not getting the privileges of having one. What do I do?


You probably created a different account than this one where the billing occurred. You will need to contact support to get it resolved. /help?topic=contact
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21 / M / The Heroes Associ...
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Posted 7/20/14


it seems your account was just made today. i doubt your being billed for the past 2 months, since your account is brand new. The only way you would be getting billed is if you had made another account, and are being billed on your other account.
Dragon
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Posted 7/20/14

crazyninja44 wrote:

For the past two months I have been getting a reoccurring bill of $6.95 for an anime membership. However, when I go into my account information it says that I have no such account. I am also not getting the privileges of having one. What do I do?


When it comes to billing questions, I always suggest using the Contact Us link, since they have all the info and can figure things out. But yes, the account you posted under appears new for today, so perhaps you're accidentally creating alts?
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Posted 7/20/14
I found it. Spelled my name wrong on the other account. Thanks for all your help guys.
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