Post Reply I can't turn off my auto renewal please help!!
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Posted 7/25/14 , edited 7/25/14


Is there anyone that can help me turn off auto-renewal for my crunchyroll account I've looked everywhere but I'm unable to find where to turn it off and I don't want to pay automatically I want to pay whenever I want someone please help
kastzy 
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Posted 7/25/14 , edited 7/25/14

Crazy_Otaku176 wrote:

Is there anyone that can help me turn off auto-renewal for my crunchyroll account I've looked everywhere but I'm unable to find where to turn it off and I don't want to pay automatically I want to pay whenever I want someone please help


Go here. It should bring up your premium membership status and give you the option to cancel. Be aware if you're on the monthly plan, that button will say "cancel membership," and it'll immediately end your premium status no matter how many days left you have for the month.

It's also best to contact support with billing issues as you'll get a better response than from the forums.
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Posted 7/25/14
While personal threads are against the forum rules, I can sympathize with this one. It isn't entirely clear when canceling membership. Follow the link kastzy posted.
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Posted 7/25/14 , edited 7/25/14

kastzy wrote:


Crazy_Otaku176 wrote:

Is there anyone that can help me turn off auto-renewal for my crunchyroll account I've looked everywhere but I'm unable to find where to turn it off and I don't want to pay automatically I want to pay whenever I want someone please help


Go here. It should bring up your premium membership status and give you the option to cancel. Be aware if you're on the monthly plan, that button will say "cancel membership," and it'll immediately end your premium status no matter how many days left you have for the month.

It's also best to contact support with billing issues as you'll get a better response than from the forums.


How does that work? If you've payed for the month then surely they can't just cancel it completely?
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Posted 7/25/14 , edited 7/25/14

Crazy_Otaku176 wrote:



Is there anyone that can help me turn off auto-renewal for my crunchyroll account I've looked everywhere but I'm unable to find where to turn it off and I don't want to pay automatically I want to pay whenever I want someone please help


I've moved this over to the Site Support / Minor Questions forum, but looks like you are all set with answers now. This might help someone else though.


Vulpyne wrote:
How does that work? If you've payed for the month then surely they can't just cancel it completely?


They can and do. There is message alerting you that the cancelation is immediate. It is an unusual way to do it, and no one (including customer support) likes it or think it makes sense, but I'm guessing it must not be a simple thing to change at this point or they would have done so already. When people do still make a mistake in spite of the warning, it's my understanding that customer support can (and will) reinstate the rest of the month if you contact them directly to ask.
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