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1007 cr points
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22 / M
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Posted 8/7/14
Whenever I try to use the app, I just get a full blank screen that I can't do anything about. The only thing I can do is turn the Xbox off. I've already called Microsoft to see if they could help, but they could'nt
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30 / M / Dallas, TX
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Posted 8/7/14

blargargarg wrote:

Whenever I try to use the app, I just get a full blank screen that I can't do anything about. The only thing I can do is turn the Xbox off. I've already called Microsoft to see if they could help, but they could'nt


It looks like the app should be up and running: status

At what point are you seeing the blank/black screen? If it's after logging in, you could try this solution: /forumtopic-861137/black-screen-xbox-360?fpid=47328377

If that doesn't work, I would suggest /contacting customer support directly for more in-depth technical help.
1007 cr points
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22 / M
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Posted 8/7/14
The white screen shows up as soon as I launch the app, I don't even get a chance to log in.
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