Post Reply Why is my next guest pass in 9 months?
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30 / F / Florida
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Posted 8/9/14
I recently rejoined crunchyroll premium after being off of it for a year and a half. Though I was just checking on my guest passes to see if I had any coming up, since one of my friends actually wants to try out crunchyroll premium. But when I looked on my guest pass page, it says my next guest pass is in 9 months, why? I've checked my guest pass history and they've always come out once every month. I've never really given out guest passes before except two times, both were to one of my other friends.

I only have one guest pass that is still active and unclaimed? I gave the code to one of my other friends but they have yet to claim it. Or could the reasoning be because I just got premium after so long of being off of it?
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Posted 8/10/14
I'm having almost the same problem; mine says I have to wait 5 months
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Posted 8/13/14 , edited 8/18/14

Kazimo wrote:

I recently rejoined crunchyroll premium after being off of it for a year and a half. Though I was just checking on my guest passes to see if I had any coming up, since one of my friends actually wants to try out crunchyroll premium. But when I looked on my guest pass page, it says my next guest pass is in 9 months, why?



I doubt you'll get that next guest pass in even 9 months, or ever, unless Crunchyroll can fix it. It almost certainly happened due to something like the problem in:

http://www.crunchyroll.com/forumtopic-842559/guest-pass-page-goes-backwards#46019499

You probably didn't notice it start going backward because you weren't a premium member at the time. Now you can't tell immediately because it only changes the display every "mo." instead of day, and it hasn't been a month since you started looking. The first time it happened to me (as in that topic), it fixed itself in about 2 weeks. The next time it happened, my premium membership expired while it was going on (after some time I can't recall), and it never fixed itself. Every once in a while, I check it when I use a guest pass and it was up to "next guest pass in 4 mo." last time. I don't know what it will display after a year, though I'm slightly curious.

No one in the forum has ever known why it happens or how to fix it, so I'd suggest telling the support at "Contact Us" http://www.crunchyroll.com/help?topic=contact pretty soon if no one else has any suggestions.

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Posted 8/14/14
thank you very much SeanEW for replying to this comment. I will definitely contact support about the issue.
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