Post Reply Incredibly high shipping cost
Conkey 
24032 cr points
Send Message: Send PM GB Post
23 / M / Canada
Offline
Posted 8/10/14 , edited 8/10/14
I recently paid for the pre-order of a pvc figure while it was on a daily deal in the store:

http://www.crunchyroll.ca/store/p/113415/GEM-Series-Gintama-Kagura-Ver-China-

To my dismay however I was charged with a shipping cost over $1300 that I had mistakenly agreed to before realizing the cost which I presumed could not be so high. Now this shipping cost is clearly erroneous for some reason or another as the cost of shipping similar items from the same manufacturer has costed generally 1/50th the rate.

In conclusion I'm simply wondering if anyone else has had a problem with a clearly incorrect shipping charge and what happened as a result, whether that was a refund of the amount (presumably) overcharged or a crushing reduction of credit score.

P.S: No I do not live in an underwater or isolated island home warranting incredibly high shipping.
16153 cr points
Send Message: Send PM GB Post
Offline
Posted 8/10/14 , edited 8/10/14
Holy shit! Theres obviously a mistake somewhere. I wouldn't worry too much about it.
Otter Modder
42360 cr points
Send Message: Send PM GB Post
23 / M / Florida
Offline
Posted 8/10/14 , edited 8/10/14
That sounds really wrong, and it is showing $1,000 shipping for me, too, and I am in Texas. You should send a message directly to support and they will get back to you faster. I'll make sure to mention it to store support in the morning, too.
58682 cr points
Send Message: Send PM GB Post
30 / M / Dallas, TX
Online
Posted 8/10/14 , edited 8/10/14
I just tried adding it from the link you provided, and on the .com website, and see $1,000+ shipping to my location on both sites.

As with all billing related issues, you should /contact customer support immediately to rectify this. And may I suggest always double checking your order totals in the future, and not finalize the order if there's any question about how much you will be charged.

EDIT: Missed beardfist's reply...
Conkey 
24032 cr points
Send Message: Send PM GB Post
23 / M / Canada
Offline
Posted 8/10/14

beardfist wrote:

That sounds really wrong, and it is showing $1,000 shipping for me, too, and I am in Texas. You should send a message directly to support and they will get back to you faster. I'll make sure to mention it to store support in the morning, too.


Would be much appreciated, and I have already sent a message last night, waiting for a response.
Conkey 
24032 cr points
Send Message: Send PM GB Post
23 / M / Canada
Offline
Posted 8/10/14 , edited 8/10/14

eyeofpain wrote:

I just tried adding it from the link you provided, and on the .com website, and see $1,000+ shipping to my location on both sites.

As with all billing related issues, you should /contact customer support immediately to rectify this. And may I suggest always double checking your order totals in the future, and not finalize the order if there's any question about how much you will be charged.

EDIT: Missed beardfist's reply...


Good to know it's not an issue solely with my address at-least, and I'll definitely have to proceed with more caution in that regard, to be honest I assumed the decimal place was simply off and din't think much until I had already confirmed my order, as it was confirming I realized my mistake and tried to cancel the process, but alas to no avail.
21410 cr points
Send Message: Send PM GB Post
30 / M / California
Offline
Posted 8/11/14
Just checked, I am also getting $1,000 for shipping inside US using the .com site.

This seems to be a huge oversight for CR.
Polysyllabic Support Lead
51494 cr points
Send Message: Send PM GB Post
34 / M / CR HQ
Offline
Posted 8/11/14 , edited 8/11/14
Hi Conkey, we took a look in the system and fixed your order. Anyone else who's experienced this issue, there was a problem with currency conversion in our system, and, well... you see the results. If any of you have had any issues with shipping, please send us an email at [email protected] with your order number, and we can check 'em out from there. Thanks for bringing this to our attention, and I'm sorry about the scare!
Conkey 
24032 cr points
Send Message: Send PM GB Post
23 / M / Canada
Offline
Posted 8/13/14
Just glad that my credit can take a breath of relief. Thanks for the fix!
You must be logged in to post.