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Post Reply New Roku Update!
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Posted 8/21/14 , edited 8/22/14

UrorFan70 wrote:

In case anyone from CR is paying attention, I wanted to reiterate what some of my fellow posters feel about the new app. This is only from pages 30-34 of this conversation:

...



Interesting coincidence. I have almost identical material from the first ten pages. Basically distilled user anger, in alphabetical order. I put it together yesterday, but I never got around to posting it because I was going to do the rest of the thread. At this point, what the hey, I'll post what I have...


I feel like I've been thrown into a Beta test that I hadn't signed up for.
agila61 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47487615

The UI on this new app is an overcomplicated slow pain in the butt!!!
abunewatcher31 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47493159

What the heck is going on with this update's navigation?
Alt33 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47497711

I want the old app back.
APDano http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47485319

Wow. The new Crunchyroll app for Roku is unusable. It is appearing very little testing was done.
Arkelos http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47488877

It seems the queue has become easier to use, but less useful...
Asharka http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47483879

I usually don't post on forums, especially if there's a lot of negativity, but this update is terrible.
atom58 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47493707

A great Roku app is what made me fall in love with CR, without it I feel like I might as well cancel when my membership is up in December and just go with Hulu
Balzack http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47487391

This works horribly on the roku 3. Please roll this back. It's totally counter intuitive
bernardoespanol http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47491595

Feels like we went backwards instead of forwards on this update
Bird4002 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47485871

Total fail
bleach2903 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47491459

This is pretty much awful.
blikbamf http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47501465

I HATE this update...it was really a huge downgrade, and super NOT user friendly.
bonbonsrus http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47494637

I will have to agree with everyone else here.
brbeatingpopcorn http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47497573

Honestly played with the new app for the last hour and I don't like it. ... Please change it back.
Briantb01 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47501009

Totally broken. ... How could it seriously be meant to work this way. Was QA done by reviewing a series of still photos of the interface?
ca202 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47501201

This update is really bad. ... Time to retire the Roku app until CR gets their act together on app creation. >:( /!\
chiguy1 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47497335

Give me the old app back. ... Really hate the UI. HD isn't worth the trade off. It looked fine before.
CyberEvil http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47488801

Looks pretty but the experience is just awful, is there a way I can go back?
DangerCray http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47498659

If the experience is going to become unpleasant and uncomfortable, there will be no reason to continue to [pay for premium].
eadwacer http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47501943

New version sucks - I wish I could go back.
eemissary http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47485295

Unfortunately, just like everyone else I don't like the new app
elsin http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47501127

Not a fan so far.
dwolvin http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47487153

I'm curious how this passed any actual end-user or beta testing... -_- ... Please restore the old UI.
entropyking http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47501247

TWO WORDS: HATE IT, give us a chose to go back to the old CR UI.
esther80 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47491849

Please make it work again. The old interface had some problems but not as bad as this.
Familiar_of_Zero http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47487375

It's pretty user unfriendly. I really adore CR and the Roku app prior to the upgrade. Please, please, please fix the same things everyone keeps fussing about in this thread.
ga_gq78 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47496449

crunchroll roku update now FAIL ... will CR make a zip of the old app available so I can sideload it?
garak70 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47490757

disappointed in CR picking style over substance. Return the old app until this one works properly!
Genesius01 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47491989

Does anyone know if there is a way to go back to the previous version? I really prefered d the simpler design of the original.
Gray45 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47490297

Huge downgrade, very disappointing. >:(
Grocer http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47495353

This update is pretty awful. Did anyone at CR actually test it on a Roku?
HighwayMan202 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47486575

ARGH! ... Roll it back! Roll it back!
Hrhtex http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47492957

The HD videos isn't worth the trade off of having to use the PlayStation UI......
Koda89 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47485425

And here I was thinking I would be the only being a bit negative about the update.
jacobtlong http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47497107

This update is a giant disappointment!!!! Please give us back the old interface. Your paying customer deserve more respect then you've shown with this update.
jaydawg76 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47490259

I was initially really excited about this update and immediately went to install it. But it is the worst and I really wish I could go back to the older version of it.
jbearr http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47487109

Are we going to be refunded half of our monthly fees because the app is now twice as hard to use?
jstrider http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47490119

Why CR? Why would you go ahead and do something so cruel? :'(
juANIMEniac http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47499753

NOW HOW WILL CR HANDLE THE "ANNUAL PREM USERS" COMPLAINTS. HAVE THEY GOTTEN SO BIG THAT THEY CAN IGNORE THE PAYING VIEWER BASE.
kennk5 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47501241

While I am happy for HD videos, I have to state.. I hate the new design. ... I really hope you guys go back to the old roku design
lillywaters http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47493749

I feel like in the upgrade I'm going to lose more things that I like, than gain features I will like. :(
lorreen http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47484597

I hate the new update. The old one was ten times better.
MadGeniusDude http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47492435

Not a fan of the new app the old one work just fine. I might have to cancel my paid subscription.
mahoganyprincess http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47500441

This is the worst upgrade ever. Extremely lame interface
malnad http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47495505

Not a happy camper.
martinmk http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47493409

I have to agree with the many other posters about the changes.
mel823 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47499583

How is this an improvement? Can we use the old app? lol
Mercuba http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47485177

We despise the update. It looks slick, but is completely unfunctional and not at all user friendly.
mph01 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47500171

Re-rated via Roku down to 1 Star.
MrGutts http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47491967

So not happy with the update
MyLastDreams http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47495861

This update is extremely disappointing. ... The update may look prettier, but it is not user friendly.
obeyme4iamgod http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47490689

This update is a FAIL. Please roll it back to the old app until you fix this one.
otakushark http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47486305

This new update is horrible. I'm a paying customer. Please make it go back to the old version.
pencil0ttlb http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47489667

Apart from a nicer looking UI, this is a huge step back.
radikal_edward http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47491791

An update to a ruku channel that actually removes very useful features makes no sense at all. Bad job Crunchyroll.
rpcook http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47490513

This is is actually a test: Please mention the word, "sasquatch," Ms. Product Manager, to prove you read these.
AikenGhoti http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47572203

Please change it back. This update is horrible
rudeone79 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47489065

Pros: Picture is clear. Cons: everything else. ... It's like this was designed by a drunken chimp.
ruinam http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47496315

Too bad. I really kinda liked the old interface even though playback was SD only.
s-aleph http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47491829

Please put the old app back or at least make an option to access both CR apps. The previous app worked great and it was my favorite experience from an app on the Roku. Now I am investigating other means to watch my anime.
Sauron99 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47490907

I really dislike the new version of the app, ... The layout looks fine, but please bring back the old options.
sunnybeachcal http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47498607

Major Fail. Time to go watch Funimation again.
sftshldr http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47494347

Failure to fully understand the implications of this change is a serious omission in the testing and development process. It would not be tolerated in most other businesses.
Sillybot http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47493395

If the developers [can't fix the issues], please allow a way that app on the ROKU can be rolled back.
Slider_VII http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47487551

not at all crazy about the new update
smsjes http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47486019

Please give the old app back. ... great try but return to the drawing board, or look at Netflix or Hulu for atleast a workable interface.
Stephen_G http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47498713

Another vote the previous version. The new layout is just horrid for reasons already mentioned .
SousukeKaname http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47488989

this update is just broken they need to fix the queue interface to the way of last update it was much easier
Swat1984 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47490105

This update is really disappointing. I would much rather have the old app back.
sylkai http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47488527

Did anybody actually try using this before pushing it live? The queue is completely worthless and impossible to use.
Taedirk http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47490673

this really is not something I am happy about.
tdscowcroft http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47501483

Looks pretty, but I find it hard to use. I really don't like how I didn't have a choice in the upgrade. ... I going to have review my options here.
ThaDewey http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47499459

Old app worked great. Why change it? It was actually my favorite device to watch CR on... :(
thorein http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47485559

The new version on the roku is the definition of bad.
tlindeen http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47491717

I'm not a complete fan of the new update
Viatus http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47494843

The new update is visually nice, but the loss of functionality is a killer. Please roll it back until the update is more usable!
wakah0 http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47491809

Jesus. The picture looks great, but everything else is awful. ... if this app doesn't improve/roll back within the next month, I'm just gonna cancel. Way too inconvenient.
WeWantTables http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47494131

I'm not very fond of the new update. ... I could only stand watching a few episodes before I gave up and started watching some other Roku channel.
willenator http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47494089

hate the new app!!
WolfJC http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47491493

for some reason this new app really piss me off
ZL_kings http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47489873

I hate this update too. I'd like the old functionality back.
z4kanis http://www.crunchyroll.com/forumtopic-862553/new-roku-update?fpid=47491099
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Posted 8/21/14
So in my work experience I have worked for some very large companies. Best Buy, Compaq, Radio Shack ect ect ect..... In all of my corporate experience that "reply" was just as every one of us stated, BULL SH!T. We can write direct to our dear manger so this is what I angrily wrote as friendly and cleanly as my fingers would let me.....

I'm sorry but this is not an acceptable response. If my employees took as long to respond and so poorly considering the customer upset, I would seriously consider firing those individuals. I understand that from a corporate/legal response this is well and good/expected. The app is flawed in almost every function and you honestly need to apologize to your customers. I spoke to a friend who works for Roku and they have been hit with a shit storm of complaints due to the update. Not only has this update affected your customer relations but Roku is even unhappy with Crunchyroll at this point. The app is so bad you are costing Roku money in answering all the emails and live trouble shooting. The fact that Crunchyroll hasn't acknowledged this error and made appropriate responses in forum and the app screams "We are going to do what we want and everyone can be damned who doesn't like it." I hope all of the right people are involved to get this fixed. So far everyone's hope is like a pig with wings, non existent. I hope I'm wrong but so far the PR has proven the right people are not in the loop. Please do what needs to be done. And we all know that isn't making fixes as fast as you can until the app is somewhat close to what it was. Rollback and offer people the opportunity to beta test the new app till it works well.

Respond to her user name and make her feel the anger she ramped up even further.
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28 / M / UK - Yorkshire
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Posted 8/22/14
When is CR coming to PS4? I cannae wait any longerrr
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47 / M / Side 6, L5
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Posted 8/22/14 , edited 8/22/14

yantingli wrote:
<snip>
Although we do not intend to roll back to the old app, we will continuously make updates to the current Roku app to improve the user experience. As a first step, we are already working on resolving the following issues:

- Improve the queue experience
<snip>

Best,
Yanting


Totally awesome, thank you! ^_^
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Posted 8/22/14 , edited 8/22/14


Wow, I saw this on the front page and I'm glad I skipped to the end. I was actually going to buy a Roku specifically to watch CR on in another room. I have a few questions as there's 30+ pages of content.

A: Is the Roku 1 (the model I was going to buy) badly affected?>


I have a Roku 1, purchased new in 2013 to watch Crunchyroll.

The Roku 1 will not display video reliably. Any shows that it plays (largely simulcast) will have horizontal static lines all over the place.

Other shows are hit and miss. Sometimes it crashes, sometimes it goes blank, sometimes it plays fine, and sometimes it gives you a please check your connection message.

As it stands, the only Roku you should be looking at is a late model 2 or a 3. But why bother? Just use it on a console. The UI advantages to using a Roku went out the door with this update.
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25 / M / St. Louis MO
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Posted 8/22/14
Nice! Thanks CR!
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Posted 8/22/14
Been a week now still no access to shows on now tv box and no feedback on time line for fixing this any chance of an update on getting it done please
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29 / M
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Posted 8/22/14

iatheia wrote:

Not going to roll back. I get not wanting to mess up with the version numbers. But would it at least be possible to set up a private channel with an old UI for the time being until we have a working app?
Also, I'm not going to pretend I didn't notice an extension of the timeframe. Bjaker said previously that the first fixes will be out this week. Now it is a next couple of weeks. What is it going to turn into, months?



Hah, considering how many times they said this Roku update would launch "soon" and then taking over a year since I started keeping track I wouldn't get my hopes up on much happening with this Roku app anytime soon. It's funny, I was really happy to finally get HD Crunchyroll on Roku, but they had to go and make really obvious mistakes with the UI. How hard is it to try something out and realize, "hey, you know what? This isn't nearly as nice as the old UI."
mackey 
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Posted 8/22/14
I was on the fence about canceling, but that corporate-speak non-post finally convinced me. CR truly no longer cares about their users. Sad.

Premium member 2009-2014
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Posted 8/22/14
Premium member since 2011. Subscription ends September 2014. NOT RENEWING!!!
CR used to be good. Got bought by a big company and now they've become hard headed and stubborn and doesn't care about their customers anymore.
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Posted 8/22/14 , edited 8/22/14

neojoot wrote:

When is CR coming to PS4? I cannae wait any longerrr


CR is already on PS4

/forumtopic-826993/crunchyroll-on-ps4-at-launch

(But not in UK maybe?)
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M / Canada
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Posted 8/22/14
I'm surprised the project manager didn't get fire yet! Maybe the higher ups are not aware. Maybe we should contact Chernin Group directly and let them know how pissed we are and how much money they will lose because some idiots didn't do their job correctly.
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28 / M / UK - Yorkshire
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Posted 8/22/14
Nah it's not on the UK psn store this saddens me greatly
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Posted 8/22/14
Peter Chernin is the chairman and CEO of the company.
Contact him via twitter

https://twitter.com/PeterChernin
CR Community Manager
Bjaker 
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34 / M / San Francisco
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Posted 8/22/14


Just want to clear up confusion... Chernin group did not 'buy' us, they made an investment. Peter is the head of the Chernin Group, he is not the CEO of Crunchyroll.

-B
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