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Post Reply New Roku app 2.0 fails to load episodes on Now TV box
Bjaker 
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Posted 8/21/14
*actually doing things*
-Baker
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Posted 8/21/14 , edited 8/22/14
This may only affect a small portion of their viewers but the lack of information is pretty disgusting. I will stick with them because the service they provide with the NOW box when working is great. But i would really appreciate some feedback and even more i would appreciate the problem to be sorted. The only plus side is I am doing a lot of reading lol.
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Posted 8/22/14

Bjaker wrote:

*actually doing things*
-Baker


I am actually completely disgusted with your "customer support". Not only have you completely failed at providing information and regular updates, as drummerandy says, but you have been so rude. You do not treat customers as you have been doing, no matter how much they annoy you. If I talked to customers like this in my job, I would get fired.

I will happily return to paying for Crunchyroll services again once these stupid issues are sorted.
Bjaker 
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Posted 8/22/14
Howdy,

Originally posted 8/19/14:
http://www.crunchyroll.com/forumtopic-862651/roku-20-help-us-improve?pg=11#47532017

Users in the United Kingdom who have a Now TV Box - Model 2400SK
- We are working to make sure that this product is supported & that the service is available once again.

From what I understand, this issue has already been addressed for the new build we're working on.

-Baker
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Posted 8/22/14


And just when will this "new build" be released? Why can you not just change the app back to how it was, since the majority of users would prefer that?
Bjaker 
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Posted 8/22/14


As soon as possible. Unfortunately this is not the only issue we're looking to address in the first update.
I know that we're pushing to have a build submitted by the end of this week. (so today)
Once that's approved I'm sure it will be flipped live immediately.

Unfortunately no, we're not going to be re-releasing the old app.

-B
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Posted 8/22/14 , edited 8/22/14



Why not?
Bjaker 
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Posted 8/22/14


Why not?

I personally do not know.
Again, I will continue to pass along concerns and feedback.

-B
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Posted 8/23/14 , edited 8/25/14
I take it this problem is still ongoing? I'm having this issue too and am hoping for a speedy resolution although I know bug fixing is not always the easiest of tasks. Would this fix also sort out another issue of random number of adverts prior to the content starting (and failing) to load? I recently had six ads in row, three of which were the same (Todd still can't afford that pizza!).
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Posted 8/23/14
I cannot watch anything because of this bug; I was hoping to upgrade my membership, but will certainly not do so if it is not resolved very soon.
t3yf5g 
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Posted 8/23/14 , edited 8/23/14
Roku 2 XS (US) just now started to display the no connection message.

Possible suggestion to the dev team: Display some sort of error code for users to pass along that would help quicken debugging.

UPDATE: This happened only for Episode 8 of Rail Wars. Others play fine.

UPDATE 2: Android app displays a "preparing video for your device" message for the same episode. Other play fine. This might be related to new episodes being published to a device before it's ready. Subtitles is my guess since each device handles them differently.
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Posted 8/23/14 , edited 8/25/14

annietheant wrote: I just contacted them again and had this message back from bjaker:

"Thank you for your follow up.

I've passed your feedback to Product Development."

So I don't think they're actually doing anything.

Based on what? You get the message you would expect to get if they are working on it ... and that convinces you that they aren't?

They've butchered the roll-out of this app, but getting this bad design up and running on as many devices as possible as soon as they can is one of the things they've actually said is in their target for their next build.
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Posted 8/24/14 , edited 8/24/14

I've passed your feedback to Product Development
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Posted 8/24/14 , edited 8/24/14


Generally, when you ask for an update and get a reply that says they're going to pass your "feedback" on, it means they aren't working on it.
Please bear in mind, this was before I was informed of an update for the update (though we still have no idea when that is going to be rolled out).

Do you even have a NowTV box?
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Posted 8/24/14

agila61 wrote:


annietheant wrote: I just contacted them again and had this message back from bjaker:

"Thank you for your follow up.

I've passed your feedback to Product Development."

So I don't think they're actually doing anything.

Based on what? You get the message you would expect to get if they are working on it ... and that convinces you that they aren't?

They've butchered the roll-out of this app, but getting this bad design up and running on as many devices as possible as soon as they can is one of the things they've actually said is in their target for their next build.


Agila61 you have made it quite clear that the nowTv box is not something you are interested in and do not own. Should you really be commenting in this thread


4Corvus wrote:


I've passed your feedback to Product Development


4Corvus funny but do you have a nowtv box that is experiencing issues and did it work before as I was going to send a registered nowtv box to my brother in Ohio.

AS mentioned in the main help thread my Roku LT suddenly started playing videos Saturday night but still no joy from nowtv box
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