Post Reply Free Trial Cancelled
2020 cr points
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22 / M
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Posted 8/15/14
Hello there, today I signed up for the free trial. I tried to read everything on each page to make sure if the trial was something I needed to cancel recurring payments on or not, since you have to add your credit card or PayPal information when signing up. I couldn't find anything, so I decided to cancel recurring payments through my PayPal account. It seems doing that cancelled my free trial, though, and I was wondering if it's possible to get it back?
One Punch Mod
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Posted 8/15/14 , edited 8/15/14

Amallah wrote:

Hello there, today I signed up for the free trial. I tried to read everything on each page to make sure if the trial was something I needed to cancel recurring payments on or not, since you have to add your credit card or PayPal information when signing up. I couldn't find anything, so I decided to cancel recurring payments through my PayPal account. It seems doing that cancelled my free trial, though, and I was wondering if it's possible to get it back?


That's pretty commonly the way free trials work. Customer Support might be able to give you back some trial days (not really sure what their policy is about that, since the whole purpose of a trial is to give you a chance to see if it's something you want to pay for--and by canceling you're basically saying "no.")

Anyway, to find out if they can reinstate trial days for you, contact Support using the Contact Us link.
2020 cr points
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22 / M
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Posted 8/15/14
Thanks very much! When I've tried trials on another site or two for other services, at the end of the free trial they would just automatically take the first payment from you unless you cancelled it in advance, but it wouldn't cancel the trial altogether. I figured CR worked the same way, but I guess not. I'll try Customer Support, then.
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