Post Reply my order history has been deleted on my acc
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Posted 8/30/14
Hi i have a question regarding my order history tab. for some odd reason my order history tab has been cleared, but i have 2 pre-orders waiting to get fulfilled and id on't have a reference number anymore due to my emails being deleted in the trash. i'd like to know whats going on. if needed evidence, i can show my bank statement that has the amount of the items i got.
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Posted 8/30/14

mikekhong wrote:

Hi i have a question regarding my order history tab. for some odd reason my order history tab has been cleared, but i have 2 pre-orders waiting to get fulfilled and id on't have a reference number anymore due to my emails being deleted in the trash. i'd like to know whats going on. if needed evidence, i can show my bank statement that has the amount of the items i got.


As stated at the top of all the Help forums, I would suggest trying to /contact customer support directly.
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Posted 8/30/14

mikekhong wrote:

Hi i have a question regarding my order history tab. for some odd reason my order history tab has been cleared, but i have 2 pre-orders waiting to get fulfilled and id on't have a reference number anymore due to my emails being deleted in the trash. i'd like to know whats going on. if needed evidence, i can show my bank statement that has the amount of the items i got.


What's it look like now? The site has been having some problems over the last few hours, and one of those was the temporary unavailability of the Crunchyroll Store, and I'm thinking that may have affected the order info displayed in your history.

Now the store seems to be available again, so maybe your order history is too.
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Posted 8/30/14
ok my order history is back up now, i guess i checked at exactly the wrong time lol. thanks guys!
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