Post Reply Black bars on either side of a video - embedded, not a void
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Posted 9/6/14 , edited 9/6/14
I contacted support directly first. Unfortunately, a misclick lost the last email they sent so I can't quote word for word, but the conversation was packed full of classic "Customer Support" garbage. Offering irrelevant solutions, ignoring questions, then lying to my face when I repeated myself enough times.

I'll skip to the good part.

I was told that, since Cardcaptor Sakura is an older series and the resolution doesn't match that of modern widescreen displays, it was necessary to include the bars so the video would work properly. Please. How long have displays had the capacity to compensate for a video that doesn't match the native aspect ratio?

4:3 on 4:3
Expected: Display filled, all is well.
Actual: Black bars on all sides. What?

4:3 on 16:9
Expected: A void on either side, or a stretched picture, depending on display settings.
Actual: Black bars embedded in video, fill/stretch have exactly the same appearance.

http://imgur.com/a/KFgwk#0
Screenshots from an iPad (1st gen), with undeniable proof – that is, the sort that a typical "Customer Support" drone lacks the capacity to handle.

If an old episode of Gintama (4:3) doesn't need the black bars, why should an episode of CCS (also 4:3), hm?

I don't mind waiting for the entire series to be reuploaded with the correct aspect ratio (that is, without embedded bars), but if it could be clearly stated that the problem will be fixed within a reasonable time frame, that's good enough. The reason for doing it wrong in the first place is less important than correcting this completely pointless fault.

Edit: Topic description says "only series", meant to type "only series I know of".
— Moderator person, feel free to move this thread if necessary.
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Posted 9/6/14

Thromordyn wrote:

I don't mind waiting for the entire series to be reuploaded with the correct aspect ratio (that is, without embedded bars), but if it could be clearly stated that the problem will be fixed within a reasonable time frame, that's good enough. The reason for doing it wrong in the first place is less important than correcting this completely pointless fault.


That is very likely the materials that were provided by either NIS America or the Japanese licensor, from the Blu-ray remaster source.
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Posted 9/6/14

eyeofpain wrote:
That is very likely the materials that were provided by either NIS America or the Japanese licensor, from the Blu-ray remaster source.

With the responses I was getting via email, I failed to consider that option. Not completely irrational, but it seems foolish to force an unnatural aspect ratio on a streaming service.

What resistance can there possibly be to removing those bars for CR? Nothing would change, except that the number of supported displays would increase dramatically. The people who don't understand how a TV can have different picture settings are not a group to which any major streaming service should pander.
The Wise Wizard
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Posted 9/6/14

Thromordyn wrote:

I don't mind waiting for the entire series to be reuploaded with the correct aspect ratio (that is, without embedded bars), but if it could be clearly stated that the problem will be fixed within a reasonable time frame, that's good enough. The reason for doing it wrong in the first place is less important than correcting this completely pointless fault.

FYI, you are not the first person to bring this up:
http://www.crunchyroll.com/forumtopic-865533/43-video-on-ipad

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Posted 9/6/14

Thromordyn wrote:


eyeofpain wrote:
That is very likely the materials that were provided by either NIS America or the Japanese licensor, from the Blu-ray remaster source.

With the responses I was getting via email, I failed to consider that option. Not completely irrational, but it seems foolish to force an unnatural aspect ratio on a streaming service.

What resistance can there possibly be to removing those bars for CR? Nothing would change, except that the number of supported displays would increase dramatically. The people who don't understand how a TV can have different picture settings are not a group to which any major streaming service should pander.


If the streaming masters were sent to CR by NISA, it would be up to them to create new files for CR, and depending on the amount of control the Japanese rights holders have for this property, that may require another round of review before being approved.
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Posted 9/6/14

TheAncientOne wrote:

FYI, you are not the first person to bring this up:
http://www.crunchyroll.com/forumtopic-865533/43-video-on-ipad



My apologies. I did scan previous posts and search a bit, but that thread didn't come up.
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Posted 9/6/14

eyeofpain wrote:

If the streaming masters were sent to CR by NISA, it would be up to them to create new files for CR, and depending on the amount of control the Japanese rights holders have for this property, that may require another round of review before being approved.


There is free software that could, with no measurable decrease in quality, crop every last episode to the appropriate 4:3. It wouldn't take half an hour of someone's time from start to finish. Batch processing is a wonderful thing.

Nobody in their right mind would refuse to grant permission to do so, whether it's NISA or CR or whoever else that gets the official order. I find it difficult to believe that it's so much "can't do it" as "can't be bothered".
The Wise Wizard
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Posted 9/6/14

Thromordyn wrote:

Nobody in their right mind would refuse to grant permission to do so, whether it's NISA or CR or whoever else that gets the official order. I find it difficult to believe that it's so much "can't do it" as "can't be bothered".

I suppose one could always contact NISA directly and ask them if they provided the videos to CR in pillarbox format.

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