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Post Reply ETA on better streaming service??
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22 / M / United States
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Posted 9/25/14

funkyourface wrote:

If only that would work. I doubt that Crunchyroll has enough subscribers having the same issues ... at least it doesn't seem like it since there aren't many forum posts. They have so many subscribers that I doubt they: A: care about these complaints that contain solid proof that they need to fix something and B: would go to lengths to fix these issues. I hate sounding like a pessimist but nothing has changed so far. Its bullshit.


To be fair, CR's free users outnumber their subscribers. So the amount of people who aren't having issues are either A, not streaming in Full HD or even Sub HD to begin w/, B, not streaming from their PC or C, both. Everyone who's told me they aren't having problems aren't streaming in HD or even from a PC in the first place. I would LOVE to know why we are experiencing this, but you know CR...

Anywho, it doesn't look like it's getting resolved anytime soon. My subscription expires in November, exactly a year from when I first subscribed. I have no desire to renew my sub, so if a good, fast and stable internet connection along w/ a beefy PC is not enough, then it is what it is.
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28 / M / Chicago, IL
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Posted 9/25/14
Damn, I hadn't thought of the free users vs the subscribers. Yah, I too would love to know why this shit is happening. I want to somehow spread this forum to others just to see if others are experiencing the same shit and just haven't spoken up.

I agree ... it doesn't look like this is going to be resolved anytime soon so I too am questioning my subscription. I submitted a report a few days ago basically stating that I am not the only one dealing with this so I know its not just me and extended the complaint to a degree that they need to question the "value of their service and reputation." Still haven't gotten a response.

The thing is, I want to keep streaming video from Crunchyroll since they have the best/largest collection of anime including simulcasts. Maybe the company/site as a whole recognizes this and has gained a ridiculous ego to which they can say "f*ck you," and not provide proper support. At the end of the day, we are just consumers to be taken advantage of. At least that's how I feel with respect to this level of bullshit.
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Posted 9/25/14

funkyourface wrote:


The thing is, I want to keep streaming video from Crunchyroll since they have the best/largest collection of anime including simulcasts. Maybe the company/site as a whole recognizes this and has gained a ridiculous ego to which they can say "f*ck you," and not provide proper support. At the end of the day, we are just consumers to be taken advantage of. At least that's how I feel with respect to this level of bullshit.


I'm w/ you man, CR has a great catalog...it really is a shame that they're driving me away to somewhere else. It's either going to be Funimation or Hulu I guess...Daisuki has too small of a library, so that's out of the question.
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56 / M / Texas
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Posted 9/25/14
I just recently built an HTPC out of a new motherboard & old parts from the previous build (mobo died) with Windows 8.1 Pro (only way to stream Netflix in 1080P on pc) . I've found that sometimes when I start streaming an episode in 1080P the sound is off or the picture stutters . The way I handle it is by pausing the video for about 5 seconds then continuing . 9 out of 10 times it fixes it . The 10th time I have to back out of the show then go back to it . I'm on only 6M down on DSL . Picture looks better than on my Rokus & way better than my Samsung Blu-ray player(no HD , thanks Crunchyroll).
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25 / M / New York
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Posted 9/26/14 , edited 9/26/14
they wont fix this because they dont care,
its as simple as that.
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25 / M
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Posted 9/26/14 , edited 9/26/14
I am so tired of this shit. It got to the point for me today that I can't watch anything at all. I tried to make a separate topic, but the new topic button just leads to 404 page right now.

Stay classy, Crunchyroll.
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Posted 9/26/14 , edited 9/26/14
The video player is one of the reasons I dropped my membership with CR. I have no problems with other sites like Daisuki.net, netflcks, hulu, anime network, and Funimation.

I just found no reason to pay for a service that didn't work properly.

Edit: Well... Coincidence maybe, but shortly after posting this I got a forced log off.
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Posted 9/30/14 , edited 9/30/14
Got pretty bad today that I just said f*** it and subbed to Funimation. You know, at least Funimation had the brains to remove their stupid DRM limited buffering unlike a certain someone that I know...*cough* If your DRM is causing your customers problems (which now that I think about it, it seems likely to be the case for this wide spread issue considering the fact that Funimation was also going through this exact same thing UNTIL they removed theirs), maybe that's a wake up call perhaps, huh?
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Posted 9/30/14 , edited 9/30/14
Have to admit this is getting bad enough I had to stop and look on the forums to see if there was something I could do. I may be on my last yearly sub at this rate. I spend a lot of time on Funimation and other sites now because of it.
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28 / M / Chicago, IL
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Posted 9/30/14 , edited 9/30/14


well I guess its confirmed ... they dont give a shit.
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Posted 9/30/14 , edited 9/30/14

funkyourface wrote:



well I guess its confirmed ... they dont give a shit.


Lmao, as funny as that is and rather unfortunate, I don't think these representatives are doing this intentionally. My theory, they're probably being told to keep a tight lid on everything by the higher ups. I don't agree w/ that at all by the way; when Funimation was going through this problem, they were open to the public about it and weren't hiding anything about their streaming problem. They even had a closed thread regarding the issue that was getting updated monthly about how they were improving their streaming. Now guess what? They've unlocked their DRM player and now everything works fine! *gasp*. The sooner CR realizes this, the sooner we'll be out of this shit fest or maybe they have realized this and are just ignoring it...this is what happens when developers aren't open to the public about what's going on..we start engaging in the guessing game...>.>
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Posted 10/1/14 , edited 10/1/14

Lemontitties wrote:

Lmao, as funny as that is and rather unfortunate, I don't think these representatives are doing this intentionally. My theory, they're probably being told to keep a tight lid on everything by the higher ups. I don't agree w/ that at all by the way; when Funimation was going through this problem, they were open to the public about it and weren't hiding anything about their streaming problem. They even had a closed thread regarding the issue that was getting updated monthly about how they were improving their streaming. Now guess what? They've unlocked their DRM player and now everything works fine! *gasp*. The sooner CR realizes this, the sooner we'll be out of this shit fest or maybe they have realized this and are just ignoring it...this is what happens when developers aren't open to the public about what's going on..we start engaging in the guessing game...>.>

Funimation is not the best example, they just do everything in their power to hide their incompetence from the public. If this thread was posted on Funimation's site it would be deleted within hours. The extent of the issues were also different - from what I've read Funimation's buffering problems were affecting the majority of users, while CR's current problems are only affecting a relatively small group of people.

CR used to be open about progress, but I guess things have changed in the last year or two. I haven't followed streaming issue threads that much (since I have absolutely no problems with CR's streaming), but I did read a few in the past and it seemed like responses from customer support only made things worse.
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Posted 10/1/14

llamaben wrote:


Funimation is not the best example, they just do everything in their power to hide their incompetence from the public. If this thread was posted on Funimation's site it would be deleted within hours. The extent of the issues were also different - from what I've read Funimation's buffering problems were affecting the majority of users, while CR's current problems are only affecting a relatively small group of people.

CR used to be open about progress, but I guess things have changed in the last year or two. I haven't followed streaming issue threads that much (since I have absolutely no problems with CR's streaming), but I did read a few in the past and it seemed like responses from customer support only made things worse.


You have absolutely no problems, huh? And what do you use to stream? Do you stream off of a PC or a device? The majority of people who are having problems w/ CR's streaming are PC users and rightfully so since CR's flash player is a piece of shit and hasn't been updated in years. Followed by their heavily built in DRM that probably (this is just a guess) has maybe 30 seconds of a buffer limit, but we will never know for the simple fact that it doesn't have a progress bar.

Small group of people? Is that because you don't see posts everyday? From what I understand, more people are streaming off of a device than an actual PC since that's obviously all CR cares about right now is how many devices they can get their service on. Devices use a different streaming method and as such, are having less problems since they're getting the royal treatment of updates rather than their actual website.

Yeah, maybe Funimation wasn't the best example if what you said was true, but everything I said is true. They had a closed thread and it was getting updated regularly. Where do you see a thread on here by CR that admits they have a streaming problem when clearly there are quite a few people who are having issues? When I submitted a ticket to Funi, they were open about how their streaming was currently having problems (at the time obviously). Though what I'm seeing from other people, CR is just saying stuff like "we done all we could on our end. sorry bud"

And I know it's a problem on CR's end for PC users. No exaggeration, I have NO PROBLEMS on websites like Funimation, Hulu, Netflix, YouTube, pretty much any site you can think of that has a streaming service. Crunchyroll? I encounter an issue at least every other day.
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Posted 10/1/14 , edited 10/1/14

Lemontitties wrote:


I stream from my PC in HD. The last time I had a major issue with the player was probably around 2011.

I haven't seen any evidence that it's a widespread problem. CR has over 300k paying subscribers and people tend to be very vocal about these issues, so if they were widespread I'd expect to see a lot more complaints. The number of complaints this year actually seems to be much less than last year so I have to assume that they have done some fixes (and will continue to do so).

If you go back through some of the older streaming issue threads from last year I think you'll find a few responses from Bjaker giving updates on fixes, I don't have the time to dig through hundreds of pages to check though. The lack of any response this time is strange, but it's probably either because they don't have anything new to add from the last response (buried in one of the older threads), or because they are working on some major PC update that they aren't ready to make public. I agree that the forum stickies should be updated to include the latest info, but they haven't been used much since the help forums were grouped together.
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Posted 10/1/14 , edited 10/1/14

llamaben wrote:


Lemontitties wrote:


I stream from my PC in HD. The last time I had a major issue with the player was probably around 2011.

I haven't seen any evidence that it's a widespread problem. CR has over 300k paying subscribers and people tend to be very vocal about these issues, so if they were widespread I'd expect to see a lot more complaints. The number of complaints this year actually seems to be much less than last year so I have to assume that they have done some fixes (and will continue to do so).

If you go back through some of the older streaming issue threads from last year I think you'll find a few responses from Bjaker giving updates on fixes, I don't have the time to dig through hundreds of pages to check though. The lack of any response this time is strange, but it's probably because they don't have anything new to add from the last response (which is most likely buried in one of the older threads). The forum stickies should be updated to include the latest info, but they haven't been used much since the help forums were grouped together.


Strange. I'm on a 60/10 connection while also on a pretty well built PC and encounter issues at least every other day. Again, it's completely random. The issues I encounter aren't consistent. Rather, they're very inconsistent for they will happen at the most random times. Sometimes even at midnight on a weekday when the majority of people are sleeping at those given times.

Maybe it doesn't "seem" wide spread because the majority of the people who have been having issues have already upped and left? I know TONS of people dated in the past couple years who just gave up, canceled their sub and moved on to another website. So if it's because the forums aren't active, that's not a good enough reason. The forums were definitely plentiful over the course of these last couple years, so that could also be used as evidence as to why there aren't as many posts anymore. If changes weren't happening nor getting acknowledgement, would you continue beating a dead horse? I watch simulcasts on a weekly basis (Naruto Shippuden, One Piece, SAO, etc.) and quite frequently, I will see a few comments on the video about how it's laggy, freezing, etc and how they can't watch it while a dozen more people will chime in on their post. I'd say the number of people having issues are still quite rapid. Also, given the fact that CR's customer support rather sucks, that also may be why people aren't posting as frequent as they should be...? I know if I was any other individual who wasn't getting a clear cut answer as to why this is happening while every other streaming service works just fine, I'd give up and not even bother w/ the forums. Or perhaps people look at the forums, see how nothing is getting resolved, and just don't bother to respond. But I'm me and I'm quite stubborn, so I won't stop voicing my concerns. Anyway, there are plenty of reasons why the forums aren't active every single day on this particular issue.

See, those aren't threads though, they're responses to people's complaints. And the most I've seen from Bjaker are stuff like "We're working on it" or the legendary "We should have a new flash player and more servers up by the end of Q1 of this year. Expect to see some changes!". Well, there definitely hasn't been any changes I'm aware of nor notice, so they must have scrapped that.
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