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Post Reply ETA on better streaming service??
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Posted 10/1/14 , edited 10/1/14

Lemontitties wrote:

Strange. I'm on a 60/10 connection while also on a pretty well built PC and encounter issues at least every other day. Again, it's completely random. The issues I encounter aren't consistent. Rather, they're very inconsistent for they will happen at the most random times. Sometimes even at midnight on a weekday when the majority of people are sleeping at those given times.

Maybe it doesn't "seem" wide spread because the majority of the people who have been having issues have already upped and left? I know TONS of people dated in the past couple years who just gave up, canceled their sub and moved on to another website. So if it's because the forums aren't active, that's not a good enough reason. I watch simulcasts on a weekly basis (Naruto Shippuden, One Piece, SAO, etc.) and quite frequently, I will see a few comments on the video about how it's laggy, freezing, etc and how they can't watch it while a dozen more people will chime in on their post. I'd say the number of people having issues are still quite rapid. Also, given the fact that CR's customer support rather sucks, that also may be why people aren't posting as frequent as they should be...? I know if I was any other individual who wasn't getting a clear cut answer as to why this is happening while every other streaming service works just fine, I'd give up and not even bother w/ the forums. Or perhaps people look at the forums, see how nothing is getting resolved, and just don't bother to respond. But I'm me and I'm quite stubborn, so I won't stop voicing my concerns. Anyway, there are plenty of reasons why the forums aren't active every single day on this particular issue.

See, those aren't threads though, they're responses to people's complaints. And the most I've seen from Bjaker are stuff like "We're working on it" or the legendary "We should have a new flash player and more servers up by the end of Q1 of this year. Expect to see some changes!". Well, there definitely hasn't been any changes I'm aware of nor notice, so they must have scrapped that.

It's not your connection, but if there was a simple fix I'm sure CR would have done it ages ago. The discussion on how widespread it is doesn't look like it'll go anywhere so I'll just leave that for now.

I don't think you can expect much more from Bjaker, that's probably the only answer he can give, and the reactions to his comments is probably the reason he doesn't reply on the forums as much anymore. Personally I attribute the declining levels of customer support to cosplayers and conventions, but that's a completely different story...
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Posted 10/1/14
I don't exactly know how to find all my specs and test my connection and all that, but I can pitch in a little, at least!

I use my PC, iPad, and PS3 to stream anime from crunchyroll. I use my iPad almost daily for streaming, followed by my PC every other day or so (but for longer periods of time), and finally, every other week or so for the PS3. My PS3 and PC are both connected via a wired connection, while I use wifi for my iPad.

I've noticed that with my iPad, I tend to have issues with buffering / actually opening the videos some nights, but this seems to be an issue with my own wifi; it's not localized to just crunchyroll, and once the videos do open in crunchyroll and start playing, they're just fine. On my PS3, I don't think I've ever had an issue with the player over the past two or so years I've used it. It seems to always work just fine for me there, no buffering issues, and no lag or anything. On the PC, I occasionally have issues with buffering when watching something on the highest quality available. If this happens, I usually pause it for a bit and start it again. If it continues, I drop the quality down a notch and that tends to fix the problem immediately. I don't mind sacrificing some of the quality for less initial lag, personally.

I don't really feel like complaining about the flash player they use or anything; though I've experienced some issues in the past, I'm still generally happy with my paid membership, and I'll continue to use it daily. I'd love to see continued upgrades and progress on their end, because continuing to upgrade and improve what they already have is important, as is fixing any issues they have. And I don't think that they should keep putting off responses if there are multiple people asking about it like this... But at the same time, I guess I don't really blame them. Chances are, even if they are working on them, the QA testing is taking longer than expected, or got delayed for some reason, and you're getting replies from the middle man. In my opinion, their responses don't necessarily read "We don't care about your problems," but rather, "We don't know what to do to fix them at this time, so we can't really do much else about it aside from passing it along." It'd be great for a more personal response, and maybe some proof that they're actually working on things... But either way, I'm still personally pretty happy with the service and how it's running.
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Posted 10/1/14 , edited 10/1/14

llamaben wrote:



It's not your connection, but if there was a simple fix I'm sure CR would have done it ages ago. The discussion on how widespread it is doesn't look like it'll go anywhere so I'll just leave that for now.

I don't think you can expect much more from Bjaker, that's probably the only answer he can give, and the reactions to his comments is probably the reason he doesn't reply on the forums as much anymore. Personally I attribute the declining levels of customer support to cosplayers and conventions, but that's a completely different story...


Yeah, I realize that, lol. They would have fixed it ages ago if it was indeed that simple.

No, I realize representatives like Bjaker can only do and say so much which is why I gave my theory. And I've seen the comments, some of them are indeed bad. Though I still wonder why they haven't said anything about their project. I mean, it was pretty straight forward. We were going to get a new flash player for the PC side and more servers by the end of Q1. Though I didn't expect it to be that soon, I thought it was going to be pushed maybe to Q2 or maybe even 3 if push came to shove. Though we're in Q4 now and there has been no word about it since then.

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Posted 10/2/14 , edited 10/2/14
Regardless of all that has been said in this thread (and the other current threads discussing this issue) ... Paying for something called "Premium," directly infers that a premium level of support is provided. Having said that, support is not responding with random forms of an apology and possible solutions but rather absolute solutions and the intent to find said solutions along with upfront awareness of the issue with subscribers.
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Posted 10/2/14
Not only that, but if Free users who see ads are having this many issues, it begs the question "Is this service really worth subscribing for?"
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Posted 10/3/14 , edited 10/3/14

Koitenshin wrote:

Not only that, but if Free users who see ads are having this many issues, it begs the question "Is this service really worth subscribing for?"

It's totally worth it.

The only reason I don't subscribe currently is because I'm a cheap ass. I'm cheap about everything. I have been all my life. It grinds my nads to pay for things like cartoons, radio, or water. Who pays for radio? Idiots.

But my cheap ass-ness aside, I have been a subscriber to Crunchyroll on and off, and I think it's worth it. Don't let a these glitches stop you from trying a subscription for a month or two. It's totally worth it. The technical issues will be fixed in due time. These things happen and I'm sure the staff is working on it.

Anyway, my 1-cent (I kept one).
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Posted 10/4/14 , edited 10/4/14

Hairbelly wrote:
Don't let a these glitches stop you from trying a subscription for a month or two. It's totally worth it. The technical issues will be fixed in due time. These things happen and I'm sure the staff is working on it.


I disagree, I've never heard of someone who would gladly accept less. If the service doesn't work all the time, then it's not worth being paid for, end of discussion. These "things" only happen when people like CR put out a shitty flash player that relies on such a heavy DRM. Hell, look at Funimation. They were basically in the same boat as CR, but ever since they unlocked it and allowed it to buffer more, I haven't had an issue since and the number of complaints have dramatically decreased w/ them. That's exactly what CR needs to do at some point..and some point rather soon. So, don't tell me or anyone else that "it's worth it" and "it'll get fixed in due time" when this has been going on for quite a few years now. Nothing has changed. Also, the lack of communication w/ us about what's going on doesn't help either. Overall, a poor streaming service w/ a side of crappy customer support doesn't seem like "it's worth it" to me. Those are just my ten cents ^.^.
The Wise Wizard
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Posted 10/4/14

Lemontitties wrote:

These "things" only happen when people like CR put out a shitty flash player that relies on such a heavy DRM. Hell, look at Funimation. They were basically in the same boat as CR, but ever since they unlocked it and allowed it to buffer more, I haven't had an issue since and the number of complaints have dramatically decreased w/ them.

I hope you're not under the mistaken impression that Funimation's current player doesn't have heavy DRM.

Their current DRM is actually more effective that what they had when they first launched their new site.

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Posted 10/4/14 , edited 10/4/14

TheAncientOne wrote:

I hope you're not under the mistaken impression that Funimation's current player doesn't have heavy DRM.

Their current DRM is actually more effective that what they had when they first launched their new site.



I am fully aware they still have DRM built in. Am I wrong when I said the player can buffer a lot more now..? In no way does CR's player buffer more than Funimations currently.
The Wise Wizard
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Posted 10/4/14 , edited 10/4/14

Lemontitties wrote:

I am fully aware they still have DRM built in. Am I wrong when I said the player can buffer a lot more now..? In no away does CR's player buffer more than Funimations currently.

Nope, you're not wrong on that point.

I just wanted their to be no misunderstanding that their solution required them to remove or even weaken DRM (i.e., if they could do it, CR should also be able to).


Frankly, I still wonder what happened to CR's web player upgrade that was planned for around the end of Q1 of this year. It just appeared to vanish into the ether.

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Posted 10/4/14 , edited 10/4/14

TheAncientOne wrote:

Nope, you're not wrong on that point.

I just wanted their to be no misunderstanding that their solution required them to remove or even weaken DRM (i.e., if they could do it, CR should also be able to).


Frankly, I still wonder what happened to CR's web player upgrade that was planned for around the end of Q1 of this year. It just appeared to vanish into the ether.



Oh, yeah no. Though at first when I heard about Funi's upgrade, I did get the false impression that they removed their DRM completely, so I was like F*** YEAH! Then, I started realizing the buffer kept halting at a certain point and figured out that they just weakened it a bit...which worked out anyway, so it wasn't an issue. If CR decides to do the same, I'm sure it'll help out a bunch.

I'm sure all of us are wondering about that at this point...lmao
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28 / M / here
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Posted 10/4/14
hey cr get your shit together already
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Posted 10/4/14 , edited 10/5/14
Well, it really sucks how I have to go to Funimation tonight to continue my marathon of One Piece...actually, it's been all day pretty much. And not only that, but Funimation doesn't have 1080P until episode 650 for Christ's sake (trust me, 1080P is a big difference). So, not only will I be missing out on superb quality because of their competitor's incompetence and Funi's strange 1080P absense, but I'll have to suffer and endure this noticeably quality lacking BS for around 250 more episodes..here look:

Links if they're hard to see

Crunchy's: http://gyazo.com/2641054275582d16b54622d5bff97f59

Funimation's: http://gyazo.com/545087244c701978e0f82accaf9630fc


This is Crunchy's



While this is Funi's...why are there weird looking stripes on the man's cloak? Who knows, but they are f'n everywhere and look terrible when you have to constantly look at it...






The Wise Wizard
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Posted 10/5/14

Lemontitties wrote:

Well, it really sucks how I have to go to Funimation tonight to continue my marathon of One Piece...actually, it's been all day pretty much. And you know what else? Funimation doesn't have 1080P until episode 650 for Christ's sake (trust me, 1080P is a big difference). So, not only will I be missing out on superb quality because of their competitor's incompetence, but I'll have to suffer and endure this noticeably quality lacking BS for around 250 more episodes..here look:

This is Crunchy's
(image omitted)


While this is Funi's...why are there weird looking stripes on the man's cloak? Who knows, but they are f'n everywhere and look terrible when you have to constantly look at it...
(image omitted)

Once shrunk down to 640 pixels wide, the differences aren't going to be as apparent. Usually tossing the full size pics up on a free hosting site and linking to them works better for this type of comparison.

In the small pics, it just looks like the Funimation version is darker, hiding the contours of the cloak (i.e., the CR image looks better as it isn't hiding detail).
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Posted 10/5/14

TheAncientOne wrote:

Once shrunk down to 640 pixels wide, the differences aren't going to be as apparent. Usually tossing the full size pics up on a free hosting site and linking to them works better for this type of comparison.

In the small pics, it just looks like the Funimation version is darker, hiding the contours of the cloak (i.e., the CR image looks better as it isn't hiding detail).


I just included the links. It's much easier to see now.
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