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Post Reply ETA on better streaming service??
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31 / M / California
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Posted 10/5/14
It's just artifacting for one reason or another. While annoying, there isn't anything you can do. Funimation service has low quality but stable players. Even the 1080 streams suffer noticeable picture quality.
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23 / M / United States
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Posted 10/5/14 , edited 10/5/14

System1024 wrote:

It's just artifacting for one reason or another. While annoying, there isn't anything you can do. Funimation service has low quality but stable players. Even the 1080 streams suffer noticeable picture quality.


I've come to realize it's most likely just that, but I rest my case. I'm just trying to make a point where I prefer Crunchy's website over Funimation's for this exact reason, but CR won't let me watch :/
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27 / M
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Posted 10/8/14
I've been noticing a lot of freezing (normally about 40% through an episode) and stuttering when in full screen (1920x1080).

I love CrunchyRoll. Having this service has reignited my love for the stories, the medium and the culture but I just want it to work.



Specs:

OS - Windows 7 64 Bit

CPU - AMD FX-8350 @ 4.0ghz

GPU - Sapphire Radeon HD 7970 w/3GBs of VRAM

RAM - 8 GB of DDR3 @ 1866

OS and Browser installed on a SSD
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Posted 10/8/14 , edited 10/8/14

Lemontitties wrote:

While this is Funi's...why are there weird looking stripes on the man's cloak? Who knows, but they are f'n everywhere and look terrible when you have to constantly look at it...

You probably also noticed that Funimation's stream is darker. They use the wrong RGB range for PC streams so dark scenes are much darker (to the point where you miss out on a lot of details), and their light scenes are lighter (which makes some skin colors look really strange). One Piece's color palette isn't affected that much, but it makes other series close to unwatchable.

I've been trying to get them to fix it since 2010 when I first noticed it in their simulcast of The Legend of the Legendary Heroes, but I obviously haven't made any progress... This is also one of the reasons why I was so quick to bash their customer support earlier in this thread.
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26 / M
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Posted 10/9/14
To be noted, Crunchyroll is serving the streams using Akamai, which has an edge PoP and insane amounts of capacity everywhere in the world. Facebook uses Akamai, and Netflix used Akamai until they switched to their own "Open Connect" CDN.

If you want to look at this from an actual technological standpoint, it is incredibly more likely that it is actually your internet connection or ISP that is the issue rather than Akamai.

The simplest explanation for this issue is that your ISP may very well be just throttling Akamai. It is key to note that in your Speedtest, you are getting 50mbit (for example) to that Speedtest server, *not* everywhere in the world, and your ISP *is* (in some locations of the world) currently allowed to artificially limit (throttle) your connection to certain ISPs (Akamai).
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31 / M
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Posted 10/9/14
One of the sites people have the most trouble with streaming wise (twitch tv) uses Akamai CDN's. The reality is some of Akamai's servers are badly overloaded. The further outside of the US it gets the worse it gets.

-----

Back when I first joined crunchyroll last year I had a play around with changing DNS servers. When google/open DNS server for your region points to a completely different country you have to wonder why..? (they both pointed to Japan which I found super funny.)
720p worked near perfectly so I just stayed with that.

During fall of last year I bought a fancier router.
Lets try 1080p again what show do I think is bad to test if it goes badly I wont go boo you ruined it and OK lets test.
Test time ~2am so no one could blame it on peak time.
Findings:
Using my routers software and discovered video freezes was the CDN server I was using disappearing and it swapping over to a new server.
I guess it didn't know where it was up too so just froze... I found rewinding the video around 3 seconds fixed it though.
Within 50mins the CDN servers had changed 3 different times each resulting in a freeze. (my city* - a city ~1800miles away* - then Japan.) The first IP that it was using originally before the freeze had <20ms and 0% which is well perfect. After the first freeze it had 30,000ms(30 seconds) ping replies and 90% packet loss.
The next day the IP wouldn't even resolve it pretty much vanished. So it would appear I caught it just when it was getting a upgrade or Akamai said meh and turned it off. (* means they were Akamai servers but hosted by my ISP.)
Several months later and I still could not get a CDN to show up in my city. It would load one ~500miles or the ~1800miles away servers. So I doubt it was a "upgrade" it took a really long time.

Crunchyroll would be better if it changed to a better CDN provider IMO as a tech support personal that is all it really needs. Then the whole mess of why doesn't this stream work should then disappear.
Or have the current Akamai for normal members and get a better one for paying members.

If they did change CDN's and it required a $1 a month increase would people scream over it?

Do I blame crunchyroll for my problems I have with video? The short answer is yes but only due to there CDN choice. The rest is nothing but Akamai's fault. Akamai "offer" something but do not fully deliver it.
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32 / M
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Posted 10/9/14
Crunchyroll actually uses multiple CDNs, not just Akamai. I've also seen it route through GTT (and this is when I had massive slowdowns)
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23 / M / United States
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Posted 10/9/14 , edited 10/9/14
I don't know much about this akamai CDN nonsense, so I'm not even going to pretend that I understand. I'm not tech savvy to begin with...however, what I do know is if CR were to ease up on their DRM a little bit, it would certainly remedy the playback issues a lot of people are having. I can almost guarantee CR's player has little to no buffering due to many people's complaints (but we will never know for certain how much because there's no progress bar). So, if it is somehow our internet connection (which I have a hard time believing considering I have no problems elsewhere), allowing the player to actually buffer properly would most definitely resolve that issue I would think.
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31 / M
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Posted 10/9/14

Koitenshin wrote:

Crunchyroll actually uses multiple CDNs, not just Akamai. I've also seen it route through GTT (and this is when I had massive slowdowns)


I was only going on the edgefcs name listed in the video help page. (I am aware that apps have there own CDN.) :)

I haven't seen what I'm meant to ping and trace for in regards to GTT until you mentioned it I didn't even know it was a CDN.
Maybe they really should update the video help page if there are more.
Or better yet tell you what you are connecting to and a option to change it if it acts like melting ice cream.
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