Post Reply There is not a Cancel Membership Renewal button
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25 / F / LaviLand!!!!!!!! ♥
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Posted 9/19/14
Hello
I 've been reading the polls but here it goes...
I got the free trial and decided to have ONE month anime membership, so of course i didn't know the renewal was automatic. It charged me last night for this month and i turned off the option in Itunes(where i payed) for automatic renewal but i have read here that CR has the option in settings for cancelling the membership but i don't have that option and i sent a message to support center or w/e and it said they would get back at me prob within 24-48 hours but i read somewhere if i want my money back i t has to be done before 24 hours.. How can i do that if they might not even answer before that?
I'm very ignorant about this so i need your help, please and thank you.
Der Zoodirektor
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Posted 9/19/14 , edited 9/19/14
If you created the premium membership via iTunes you will have to cancel via iTunes and not on the Crunchyroll website. This is because Apple is basically re-selling our services while adding their own small charge.
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Posted 9/21/14 , edited 9/21/14
thats why i cant find it here to cancel my premium membership cuz i did it via ITUNEs on iphone 4s..so it i want to renew i have to go back to itunes and pays mually it you disabled auto renew right?but currently im on trial
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30 / M / Dallas, TX
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Posted 9/21/14

KiritoXslica3 wrote:

thats why i cant find it here to cancel my premium membership cuz i did it via ITUNEs on iphone 4s..so it i want to renew i have to go back to itunes and pays mually it you disabled auto renew right?but currently im on trial


As shinryou stated, you'll need to manage your premium subscription through the App Store, following these instructions: http://support.apple.com/kb/ht4098. As far as I'm aware, CR has no access to Apple's billing systems.
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Posted 9/21/14 , edited 9/21/14
Arigatou
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