Post Reply Need help cancelling free trial, don't want to be charged
3 cr points
Send Message: Send PM GB Post
Offline
Posted 9/20/14
I tried pressing the cancel free trial on the settings but it doesn't for some reason, I just want to cancel it so it doesn't not renew membership and charge! Someone help me please, thanks !

Regards,
5 cr points
Send Message: Send PM GB Post
29 / F
Offline
Posted 9/20/14
go into accoutn settings and your profile then cancel membership trial. i just had to also there are like NO english dubbed stuff on here -.-
13397 cr points
Send Message: Send PM GB Post
F / Sibyl System
Offline
Posted 9/20/14

SiaNara wrote:

go into accoutn settings and your profile then cancel membership trial. i just had to also there are like NO english dubbed stuff on here -.-


That's why we love Crunchyroll, everything is straight from Japan, no English dubs or anything ☆~(ゝ。∂)
America can't dub everything anyways.
Dragon
58373 cr points
Send Message: Send PM GB Post
37 / M
Online
Posted 9/20/14 , edited 11/23/14


To be fair, there are a few English dubs here at CR..

In any case, if the membership page with the Cancel Membership Renewal button doesn't work for you, the best approach is to use the Contact Us link. They should be able to set you right up!

EDIT - Almost forgot! If you signed up via iTunes / iPhone / iEtc, you will have to follow the instructions at http://support.apple.com/kb/ht4098
58680 cr points
Send Message: Send PM GB Post
30 / M / Dallas, TX
Online
Posted 9/20/14 , edited 9/20/14

OctaviusSorenSoul wrote:

I tried pressing the cancel free trial on the settings but it doesn't for some reason, I just want to cancel it so it doesn't not renew membership and charge! Someone help me please, thanks !


Did you just start a free trial in the last day or so? If so, it can't take 24-48 hours before the cancellation option to work (which will cancel your trial membership benefits immediately), while CR verifies all your credit card/payment information. Since you didn't provide any more information, other than "it doesn't" work, it's hard for the community to troubleshoot.

If the above doesn't apply to your issue, you should /contact customer support directly, as stated at the top of the Help forums, for assistance. But since it's the weekend, you may not hear anything back from a CS representative until Monday.

EDIT: Makoto covered most of that before I posted.
EDIT #2: Always do forget about iTunes; though I just assumed that "Cancel Membership" isn't shown in CR settings if that billing method is used.
Der Zoodirektor
23419 cr points
Send Message: Send PM GB Post
34 / M / Germany
Online
Posted 9/20/14 , edited 9/20/14

OctaviusSorenSoul wrote:

I tried pressing the cancel free trial on the settings but it doesn't for some reason, I just want to cancel it so it doesn't not renew membership and charge! Someone help me please, thanks !

Regards,


Set your free trial to not renew after it ends.
58680 cr points
Send Message: Send PM GB Post
30 / M / Dallas, TX
Online
Posted 9/20/14

shinryou wrote:


OctaviusSorenSoul wrote:

I tried pressing the cancel free trial on the settings but it doesn't for some reason, I just want to cancel it so it doesn't not renew membership and charge! Someone help me please, thanks !

Regards,


Set your free trial to not renew after it ends.


I think shinryou is saying he set your account to not renew, and is not giving you a recommendation.
Der Zoodirektor
23419 cr points
Send Message: Send PM GB Post
34 / M / Germany
Online
Posted 9/20/14 , edited 9/20/14
Ye, sorry. Wasn't verbose enough.

"If have set your free trial to not renew as a paid membership once it runs out."
You must be logged in to post.