Post Reply cannot turn off auto renewel or cancel membership.
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Posted 9/26/14
As the subject says I cannot figure out how to turn off auto renewel, and when I click cancel free trial in premium membership settings it does nothing. Please help, I do not want to be charged for this service I was merely interested in checking it out.

I saw a nuke account option but it tells me to cancel my subscription first. Will that cancel my subscription?
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Posted 9/26/14

Furlife wrote:

As the subject says I cannot figure out how to turn off auto renewel, and when I click cancel free trial in premium membership settings it does nothing. Please help, I do not want to be charged for this service I was merely interested in checking it out.

I saw a nuke account option but it tells me to cancel my subscription first. Will that cancel my subscription?


1) Did you sign up through Crunchyroll directly, or via iTunes? If iTunes, you'll need to work with their support team to get things sorted out.

If not, and you are having trouble then contact Crunchyroll support using the Contact Us link. Info below assumes you signed up directly through Crunchyroll and not iTunes.

When did you start the free trial? Normally you won't be able to cancel the free trial for a day or two while your info is still being processed, and after that you would be able to -- but that immediately cancels the trial and you'd go back to being a regular free member right away. However, if it really does nothing, I think your best best is to use the Contact Us to contact support directly.

If you are not on a trial and have less than 30 days left on your current subscription, you cannot turn off auto renewal without immediately cancelling your premium membership. If you have 30 days or more left you should be able to.

Nuking your account makes the whole account go away--so your username and profile are gone. Normally you would not want to do that. It also may be technically impossible for you to nuke your own account while you've got an active paid subscription, so you'd definitely need to work with our support staff directly to make that happen if it is what you want.
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Posted 9/26/14
I signed up directly through crunchy roll and just a few hours ago. Thanks for the response I'll try again over the next couple of days.
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