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3 cr points
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17 / F
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Posted 9/28/14
I order a Free! t-shirt about a week ago, and apparently it's been sent back to Crunchyroll (or the vendor?) after it couldn't pass through Canadian customs, which is quite odd unless they plan to use a Canadian airline or something to ship my package. I feel like perhaps this is an error made by USPS since they may have though my package was addressed to London, Ontario, and not London, England. I'm not too worried about that, but I'm sort of curious as what will happen once it is returned to the sender? Will it be reshipped, or not? If not, will I get a refund, and if it is, do I have to pay for shipping again?

One Punch Mod
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Posted 9/28/14

modreatery wrote:

I order a Free! t-shirt about a week ago, and apparently it's been sent back to Crunchyroll (or the vendor?) after it couldn't pass through Canadian customs, which is quite odd unless they plan to use a Canadian airline or something to ship my package. I feel like perhaps this is an error made by USPS since they may have though my package was addressed to London, Ontario, and not London, England. I'm not too worried about that, but I'm sort of curious as what will happen once it is returned to the sender? Will it be reshipped, or not? If not, will I get a refund, and if it is, do I have to pay for shipping again?



Please contact CR directly, using the Contact Us link, so they can check on your specific order and work out what the best next action is for you specifically.
kastzy 
42858 cr points
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28 / M / USA
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Posted 9/28/14

modreatery wrote:

I order a Free! t-shirt about a week ago, and apparently it's been sent back to Crunchyroll (or the vendor?) after it couldn't pass through Canadian customs, which is quite odd unless they plan to use a Canadian airline or something to ship my package. I feel like perhaps this is an error made by USPS since they may have though my package was addressed to London, Ontario, and not London, England. I'm not too worried about that, but I'm sort of curious as what will happen once it is returned to the sender? Will it be reshipped, or not? If not, will I get a refund, and if it is, do I have to pay for shipping again?



For issues with Crunchyroll Store orders, it's best to send a message to CR Support using the Contact Us form. Don't forget to include the order number.
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