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Posted 10/16/14
INDEED this is a great day!

so while I was about to work on my powerpoint presentation something amazing happened. I realized that I do not have powerpoint on this laptop

then something even greater happened, I got a facebook comment from a friend saying that I should try the free open office program

thus my problem was solved, or at least I thought so

I google searched openoffice and downloaded and installed the program, thinking that it could work

the program told me that I have to install a whole bunch of programs before installing openoffice and I said to myself, "hey, since its free this is probably how they make their money" so I proceeded to install the programs

during the installing I noticed that the interfaces seemed pretty simple and my virus intuition started to kick in but I ignored it

afterwards I looked for the openoffice program and it was no where to be found....and things started to slow down on my computer so I then realized....."this is not good"

I proceeded to use control panel and use the uninstall program feature and deleted all of the programs that were installed recently, I also remember hearing a suggestion from a friend that avast antivirus is the best thing to use for uninstalling viruses and adware for free. I downloaded it and had it "scan" my computer and it said that there were several programs that were infected so it "cleaned" the files

then I noticed the fonts on my computer and borders started to look weird so then I realized "yay...another virus"


uninstalled avast and thankfully the fonts returned to normal

ran system restore to a day that my computer was fine

ran spybot search and destroy and it deleted several files but I do know that there are still viruses and adware on my computer...


PLEASE HELP!

usually when these things happen spybot search and destroy, Lavasoft anti adware, and Norton 360 will help (usually)

but not Norton 360 and Lavasoft anti adware aren't even working...nothing pops up when I try to use them

worst part of this is that sunrider the first arrival (anime hex based mecha strategy game) no longer works

any and all suggestions are welcome....


ALSO....my main computer has a virus, after Norton 360 and spybot search and destroy things seem well...but the sound doesn't work anymore


thank you for all those who have taken the time to read this insanely long post
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Posted 10/16/14
maybe a Trojan virus as well? I tried using the usual "Trojan Remover" program but for some reason it said my version of windows wasn't supported (it should be)
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Posted 10/16/14
Have you heard of Malwarebytes Anti-malware tool? Its very good and free, which you can upgrade if you want I believe constant protection.

Microsoft Security Essentials is a good free anti-virus, but I recommend looking for a good paid anti-virus when you get a chance.

Malwarebytes should cover the trojan I believe.

(Someone could have better solutions. I just gave what I use when I get Malware and Viruses.)
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19 / M / Cali
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Posted 10/16/14 , edited 10/16/14
What I did was made a new account on the computer. Viruses seems to be LESS ACTIVE on the new made account, so that would probably buy you time. Download Anti-Malwarebytes and run a quick scan. After that, you'll be taken to a log of all virus activities and you are to restart you computer. Now, you can go back on your regular account. But I would disable internet if I were you, while running a FULL SYSTEM SCAN

And because Anti-Malwarebytes is only 30 days, wait for your computer to calm down and make sure it's secure. uninstall that and download Avira.
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Posted 10/16/14
I googled OpenOffice and it does look like there may be some sketchy sites attempting to pull the ol' switcheroo on the unsuspecting. You would have wanted OpenOffice.org

Avast is a pretty good free antivirus solution and the one I use most often currently.

AVG offers another free alternative http://free.avg.com/us-en/homepage. I haven't used it in several years, but it used to serve adequately.

Personally I wouldn't recommend Microsoft Security Essentials, it scored well in 2009 and won several awards. However, per Wikipedia:


In AV-TEST's 2011 annual review, Microsoft Security Essentials came last in protection, seventh in repair and fifth in usability.[63] In the 2012 review, it came last in protection and best in usability; however, having lost its certificate, it was not qualified for the usability award.[64] In June 2013, MSE achieved the lowest possible protection score, zero.


You already seem familiar with most of the biggest anti-spyware programs, and someone mentioned MalwareBytes already, so you should know everything you need there already..

As for resolving your current situation... I would recommend backing up anything important on a good sized external hard drive and give your computer a nice fresh reformat. Once you've got Windows installed and updated again then you'll want to immediately install and update an antivirus and antimalware. Personally I would recommend Avast and MalwareBytes.

Once you have those installed and updated, plug your external back in and use both programs to scan everything you backed up on it just to be sure. Afterwards you should feel free to start restoring everything.
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34 / F / Buried under a pi...
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Posted 10/16/14
I use Malwarebytes and AVG. I have the free versions of those. Other family members use Avast. I like the paid version of Advanced System Care too. (They have a free version, but I like the features on the paid version). AVG will do automatic updates, but you have to manually update Malwarebytes. I haven't used Avast so I don't know if you have to manually update or not. It is ALWAYS important to make sure that you keep your Anti-anything updated so make it a habit to update your stuff daily. (I do so when I turn on my computer at the beginning of each day).

I never liked Norton because it always make my computer run SUPER SLLLLLLLLLLOW. Maybe it's changed since it's been years, but I avoid Norton whenever possible.

Best of luck getting rid of that malware! They can be an absolute PAIN to get rid of!
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Posted 10/16/14
malware bytes seems to be the next step...I just recently tried disabling all the startup apps and services using the msconfig program (to my dismay)


now im not sure which things I should switch on and now my computer is running slower than usual (but then again I never really restart or turn off my computer...maybe its just the initial loading that's slowing everything down but probably not....


any more ideas are appreciated! hopefully nobody has done the switcheroo with malware bytes, and hopefully the virus or whatever isn't switching up my google searches to load fake sites with more malware


again thanks for all the replies...I hope this gets back to its initial state! this laptop was supposed to be the absolutely no risk of virus laptop and I didn't expect this
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26 / M / Imperial Beach
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Posted 10/16/14
avg free antivirus is currently in fifth among the top 5 antivirus programs online, while the avg internet security or avg internet suite is in second place among the top 5 antivirus programs, it's virus detection is 87 or 88 percent while the best antivirus program can only detect 90 or 92 percent of all viruses that can be or are being downloaded on to a any computer, this antivirus scans for viruses in every email as you check your email, with its toolbar it scans each webpage you look at while surfing the web, however the toolbar unfortunately is not compatible with the newer versions of: Firefox, Safari, Chrome, Opera, and other browsers,
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Posted 10/16/14
does anybody know if the malware bytes program is supposed to disappear from the taskbar when you minimize the window?

probably going to try after this....

thanks!
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Posted 10/16/14
*probably going to try avg after this


13 files detected so far on malware bytes! woooo!!!
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35 / M / The Netherlands
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Posted 10/17/14 , edited 10/17/14
Hello there,

I see you've gotten some pretty solid advice from your fellow CR members already and that they've really helped you on the way!
None the less I have to close this thread as it is a personal help thread and those aren't allowed here.

Fret not! We do have a place for these and other questions: The General Help/Advice thread is there for you!

-click-
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