First  Prev  1  2  3  4  Next  Last
Moderators and behavior.
2372 cr points
Send Message: Send PM GB Post
F / Chicago
Offline
Posted 10/16/14 , edited 10/18/14
This topic is for moderators in general, not to single out one particular site or specific moderator over others.

I've noticed on many sites that moderators can be, and are at times, just as if not more rude than some users. This makes me curious as to why this happens when moderators are technically a users first contact with those who essentially are non-paid representatives of the site and enforcers of site rules. I personally would expect a certain level of professionalism especially sites that are service oriented and even more for those sites a user pays to use. I guess it is the same reason why we get grumpy customer service reps IRL.

If I were reported for breaking a rule and I didn't realize it, I'd expect a moderator to explain their reason for warning me. I would also expect for them to be able to show me, if I ask for it, where I did it and what I did. Print screen is really easy

I would expect not to be blatantly ignored by moderators. A moderators job is to placate and resolve issues when needed, you moderate. Even if I asked the dumbest question in the world or posted a topic similar to 10 others I still should receive a polite and slightly explanatory response. "We apologize for your troubles and we'll work to resolve you issue as soon as possible." or "Your question has been forwarded to another moderator or staff member who can better assist you." or "We are aware of the issue and or working on a solution, services will be restored as soon as possible" or even "We appreciate your interest in using our forums and invite you to continue creating topic, but please remember to read the forum rules and conditions before posting."

What we normally get is "We know, people are working on it." or "I don't know, ask a different moderator" (or no response at all) "Yeah, someones already taking care of it" or "Someone reported you creating a similar thread which is not allowed, this is a warning."

Really? These responses come from sites we pay for or invest quite a bit of time into. If I were treated this way in a store I'd never go back.

I know moderators don't go through training, you don't really need that. You just need to follow common sense in being polite to users. You don't even need to speak so formatted either, just in a way befitting someone who technically represents a site.

*This is not because of any recent incident.
11662 cr points
Send Message: Send PM GB Post
19 / M / Cali
Offline
Posted 10/16/14 , edited 10/18/14
It is a fast way to lose buyers but unfortunately I believe being a moderator is no more than a privilege that kinda builds up your pride. They really just "do their job" without having intent of trying to improve the site, so it seems. (not generalizing all moderators, just from what I experienced in the past few years.. lol)
51527 cr points
Send Message: Send PM GB Post
20 / M
Offline
Posted 10/16/14 , edited 10/18/14
I don't know what sites the OP is talking about but the mods on CR seem nice and competent... This isn't normal behavior for human moderators. I think they're aliens.
45489 cr points
Send Message: Send PM GB Post
22 / M
Offline
Posted 10/16/14
Lies and propaganda. Big Brother loves you. Trust Big Brother.
34924 cr points
Send Message: Send PM GB Post
21 / M / Florida
Offline
Posted 10/16/14
Moderators are justice.
2372 cr points
Send Message: Send PM GB Post
F / Chicago
Offline
Posted 10/16/14 , edited 10/18/14

PhantomGundam wrote:

I don't know what sites the OP is talking about but the mods on CR seem nice and competent... This isn't normal behavior for human moderators. I think they're aliens.


I decided not to list specific sites because I didn't want to single one site out and it usually comes down to issues per each moderator. I have had problems on CR with mods not explaining reasons why, but I have had problems on other sites with mods being rude or ignoring posts.

I hate to sound like an old woman saying this, but I think it's also an issue that spans my generation and younger ones. In general people are less and less proper which bugs me to no end.

51527 cr points
Send Message: Send PM GB Post
20 / M
Offline
Posted 10/16/14

anikevin wrote:

Moderators are justice.


Did you just call the moderators flat?
2372 cr points
Send Message: Send PM GB Post
F / Chicago
Offline
Posted 10/16/14

anikevin wrote:

Moderators are justice.



Says Junichi
Posted 10/16/14
I think she means that mods in general (not Crunchyrolll specifically) are not as professional meaning impartial, courteous, and objective as she would like a representative of an organization rendering services to paying customers to be. As the title doesn't specify broadly "internet" -wide I see how this confusion is coming about. I agree with her: I think a lot of sites are run arbitrarily and without regard for its patrons/customers.. I wasn't expecting this thread and the OP's passion is commendable if her motives are indeed genuine. I just want to clear up I think this is a "general mod thread."
51527 cr points
Send Message: Send PM GB Post
20 / M
Offline
Posted 10/16/14

Kaolinite wrote:

I think she means that mods in general (not Crunchyrolll specifically) are not as professional meaning impartial, courteous, and objective as she would like a representative of an organization rendering services to paying customers to be. As the title doesn't specify broadly "internet" -wide I see how this confusion is coming about. I agree with her: I think a lot of sites are run arbitrarily and without regard for its patrons/customers.. I wasn't expecting this thread and the OP's passion is commendable if her motives are indeed genuine. I just want to clear up I think this is a "general mod thread."


I don't think anyobody here was confused about that.
31154 cr points
Send Message: Send PM GB Post
30 / M
Offline
Posted 10/16/14
But if moderators are Justice, and Justice is blind... How do they read the forums? Hmm, perhaps they're not ignoring you after all.
5734 cr points
Send Message: Send PM GB Post
19 / M / US
Offline
Posted 10/16/14 , edited 10/18/14
What's even worse is when you have terrible Mods on a site that could really use some more activity, but the Mods typically kill the conversation.
2372 cr points
Send Message: Send PM GB Post
F / Chicago
Offline
Posted 10/17/14 , edited 10/18/14

Kaolinite wrote:

I think she means that mods in general (not Crunchyrolll specifically) are not as professional meaning impartial, courteous, and objective as she would like a representative of an organization rendering services to paying customers to be. As the title doesn't specify broadly "internet" -wide I see how this confusion is coming about. I agree with her: I think a lot of sites are run arbitrarily and without regard for its patrons/customers.. I wasn't expecting this thread and the OP's passion is commendable if her motives are indeed genuine. I just want to clear up I think this is a "general mod thread."


S'knows... added clarification at top of op and I am being genuine, it bothers me.
Posted 10/17/14

AliceLilit_ wrote:


Kaolinite wrote:

I think she means that mods in general (not Crunchyrolll specifically) are not as professional meaning impartial, courteous, and objective as she would like a representative of an organization rendering services to paying customers to be. As the title doesn't specify broadly "internet" -wide I see how this confusion is coming about. I agree with her: I think a lot of sites are run arbitrarily and without regard for its patrons/customers.. I wasn't expecting this thread and the OP's passion is commendable if her motives are indeed genuine. I just want to clear up I think this is a "general mod thread."


S'knows... added clarification at top of op and I am being genuine, it bothers me.


Your welcome.
2372 cr points
Send Message: Send PM GB Post
F / Chicago
Offline
Posted 10/17/14

Kaolinite wrote:


AliceLilit_ wrote:


Kaolinite wrote:

I think she means that mods in general (not Crunchyrolll specifically) are not as professional meaning impartial, courteous, and objective as she would like a representative of an organization rendering services to paying customers to be. As the title doesn't specify broadly "internet" -wide I see how this confusion is coming about. I agree with her: I think a lot of sites are run arbitrarily and without regard for its patrons/customers.. I wasn't expecting this thread and the OP's passion is commendable if her motives are indeed genuine. I just want to clear up I think this is a "general mod thread."


S'knows... added clarification at top of op and I am being genuine, it bothers me.


Your welcome.


...Thank you
First  Prev  1  2  3  4  Next  Last
You must be logged in to post.