Post Reply Cancel my subscription
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Posted 10/17/14
Hey guys,

I'd like to cancel my subscription, I tried cancelling it 2 months ago but i've still been billed two times so i'd like if an admin can cancel my recurring subscription for me. It warned me about:

Remember, when canceling your membership:

Cancellation will be effective immediately.
We are unable to give refunds for partial months of membership remaining. You can sign up for a Crunchyroll Premium Membership at any time, although you will not be eligible for another free trial if you have used one previously.

So I was worried that it'd immediately remove my status as anime member, so my question was that if anyone could explain me how to cancel it without losing my status. I don't care if i lose my status i just want to stop being billed. i'd like to completely remove my premium membership.

Or if any admin could remove the auto-renewal.

Thanks in advance!
Otter Modder
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Posted 10/17/14 , edited 10/17/14
If you go to your account page and hit cancel, there should be an option to cancel recurring payments. It was a recent change and wasn't there fully 2 months ago. If it isn't there or it doesn't work, just send a message to customer support and they will get you sorted out.
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Posted 10/17/14

beardfist wrote:

If you go to your account page and hit cancel, there should be an option to cancel recurring payments. It was a recent change and wasn't there fully 2 months ago. If it isn't there or it doesn't work, just send a message to customer support and they will get you sorted out.


http://gyazo.com/50598b749959b03d8719fe3cadc3e621 that's all i see... i've already cancelled it on my itunes account 2 months ago and had my subscription removed by apple but i'm still being charged.
Otter Modder
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Posted 10/17/14
Oh, it is different for people who sign up through itunes, you'll have to talk to the CS people about that one, I don't know anything about itunes subs, sorry.
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Posted 10/17/14
it's alright ^_^ thanks for trying
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