Post Reply Question about cencelling membership.
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Posted 10/19/14 , edited 10/19/14
If I press the cancel membership button does it also remove how many days I have left of my current membership, or does it let you keep the rest of the month?
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Posted 10/19/14 , edited 10/19/14

SleepinYeti wrote:

If I press the cancel membership button does it also remove how many days I have left of my current membership, or does it let you keep the rest of the month?


As of a couple weeks ago, cancelling your membership should only cancel your recurring payments without affecting your current, paid membership, no matter how much time you have remaining on your account. This may not apply to trial periods, as cancelling during the trial says to CR that you've decided you're not interested in paying for their services.

If you cancel and you find that your membership is cancelled early, you should immediately /contact customer support, with "Problem?" as "Billing" and ask them to re-instate your paid days. If you don't get a response within a business day or two, send a PM to one of the CS /staff members, like Ezgi, and they should be able to help you out.
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Posted 10/20/14
Thanks for the help!
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