Post Reply subscription issue
4005 cr points
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24 / M
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Posted 10/19/14
I have come back to Crunychroll for the sole purpose of watching Sword Art Online, after i caught it on netflix and it only shows up to episode 24.

Anyways... I have tried to subscribe multiple times from my laptop, just after submitting my request for a subscription I get a message that reads "This Free Trial Coupon expired on: 2014-05-03 11:07:41"
I get this message no matter what kind of subscription i attempt, i have tried solely anime, solely manga, and the combination... I have even tried the little button underneath where it says "skip trial offer" - all to no avail.


I was fine paying the extra cash, i just want to watch the specified show.
One Punch Mod
85861 cr points
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Posted 10/19/14 , edited 10/19/14

Pure_Eldrich wrote:

I have come back to Crunychroll for the sole purpose of watching Sword Art Online, after i caught it on netflix and it only shows up to episode 24.

Anyways... I have tried to subscribe multiple times from my laptop, just after submitting my request for a subscription I get a message that reads "This Free Trial Coupon expired on: 2014-05-03 11:07:41"
I get this message no matter what kind of subscription i attempt, i have tried solely anime, solely manga, and the combination... I have even tried the little button underneath where it says "skip trial offer" - all to no avail.


I was fine paying the extra cash, i just want to watch the specified show.


Does it work if you use one of these direct links:

Anime

or

All-Access (anime, manga, and drama)

If that doesn't work, then I suggest using the Contact Us form to reach Customer Support directly.
Queen of Support
starry 
60833 cr points
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Posted 10/19/14

Pure_Eldrich wrote:

I have come back to Crunychroll for the sole purpose of watching Sword Art Online, after i caught it on netflix and it only shows up to episode 24.

Anyways... I have tried to subscribe multiple times from my laptop, just after submitting my request for a subscription I get a message that reads "This Free Trial Coupon expired on: 2014-05-03 11:07:41"
I get this message no matter what kind of subscription i attempt, i have tried solely anime, solely manga, and the combination... I have even tried the little button underneath where it says "skip trial offer" - all to no avail.


I was fine paying the extra cash, i just want to watch the specified show.


We are aware of the issue and a fix will be pushed out early next week.

Sincere apologies for any inconvenience.
4005 cr points
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24 / M
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Posted 10/19/14
neither work, but i just got a hold on a guest pass thing, so im good for 48hrs. -_o
Kiki's Customer Support Service
Kiki 
100410 cr points
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Posted 10/20/14

Pure_Eldrich wrote:

neither work, but i just got a hold on a guest pass thing, so im good for 48hrs. -_o


Apologies for the inconvenience. You can sign up for a new Anime subscription by clicking the following link:
http://www.crunchyroll.com/premium_pick_plan?membership=anime

If it still doesn't work, please contact us with screenshots of the error message you receive:
http://www.crunchyroll.com/help?topic=contact
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